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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Nice boots at a great price, however, the size runs large as does the heel. I ordered a 9 (my size) and they were too big. Paid almost $20 to send them back to exchange for an 8.5. The heel is still too large, but I don't want to pay another $20 to return them. So, I will wear thick winter socks in the summer to make a better fit!! My husband had the exact same problem with his harness boots. Both men and women's run too large. He paid over $20 to send his back, new ones are a bit large too!
After purchasing mine a few years ago, my wife decided she likeed them so much she settled on a pair. She loves them for fit and for comfort while walking.
I was very pleased with the quality and price of these boots. They are made very well. I usually where a size 8 to 8.5 I ordered an 8 and they fit well with thick socks , just a little slipping on the heal I would not go smaller though. The soles are very comfortable I have lower back problems and these boots were comfortable all day long, not to mention they look RAD!
I was very impressed by the quality of these boots for the price! Don't let the price fool you! They are worth the 'list price' and more! The leather is extremely soft and very thick. They have the true classic look to them too. I live in Harley town (Milwaukee) and these boots are as good if not better just because of the price than any boots sold around here!
Boots are excellent! I ordered my regular shoe size and the boots were a tad too big, but I just wear thick socks and they are great. I tell everyone I know about this website. The quality is wonderful...especially for the price. I will be shopping here quite often.
This is my second pair of these boots. The first pair I wore even they were big on me, just now gave them to a friend and ordered and received a new pair that is 2 sizes smaller than my normal size. They fit and look great. Order 1-1/2 -2 sizes smaller.
They are very comfortable. Bought my regular size and can wear heavy socks with them.
Love these boots! I read the reviews and ordered 1/2 size smaller and the boots fit great. I have to wear two pairs of socks with them, but they are very comfortable riding and walking. The price is great for these boots!
Shelley H from Lincoln, NE
I am very pleased with these boots. Very comfortable. Great quality. Product shipped quickly. I would recommend! I did order a half size smaller than I normally wear and they are perfect!!! I want to wear them all the time, not just on the bike!
Great fit and good looking boots I'm ready to buy more love them they break in quick. I got my moneys worth and rhen some. very happy!!!
The boots are great. A little bit loose for my size, but will be good for wearing thick socks in the winter time. The first day I wore them I walked for hours and my feet felt fine. They are also very good for in the rain. And a big plus is they look really good too.
Yay! I LOVE my new boots! I've been wanting THESE boots for almost 20 years but have always hesitated because of the price...But, I FINALLY found my dream boots at my DREAM price!!!...I just wish they had these EXACT same boots in BROWN...But, I've yet to find them on this website! :-( If you do, please let me know so I can purchase!!! :-)
Had to wait 2 months to get them (out of stock) but worth the wait. Very stylish boots with comfy but very sturdy sole. They look like Frye boots, but don't cost nearly as much. Took the collective advice of many reviewers and bought a smaller size (a 6 instead of my usual 6.5-7), which fit well. My only (minor) complaint is that there are some hard/rough spots on the inside that can cause some skin irritation, but a thicker pair of socks takes care of that, as would more breaking in. If you're jones-ing for a good lookin' pair of leather boots, get 'em; you won't be sorry!
After reading all the reviews I should have still gone a 1/2 size smaller. If I wear two pair of socks I am good. Love the boots Exactly what I was looking for and a fraction of the price!!
These boots are just what I was looking for! They are comfortable and stylish, I want to wear them all the time! I did heed others warnings about buying a 1/2 size smaller as they run bigger and they are perfect! Thanks for being out there LeatherUp!
I like the boots I got for my wife. You cant beat the price. I recommed them to anybody who rides. I will be getting my self a pair.
These boots are very comfortable and break in easily. They have a great look! Just love wearing them. The price is super reasonable. I'll be buying more boots here in the future.
I do love them but... I ordered my correct size based on reviews and they still seem a little slippy in the heel area. Been wearing them to break em in but honestly they need no breaking in they were good to go from the box :)
WOW. You WON'T need insoles in any way, these are SUPER comfortable right out of the box. It's like they are almost broken in. I could not be happier with these. The height and opening circumference are perfect. I can't recommend these enough. Super steal!
This is a fantastic boot. I followed the suggestions of others and ordered these 1/2 size smaller than normal, could have actually gone a full size smaller.
These are terrific quality and very comfortable boots! So glad I purchased these and will be telling my friends about these!!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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