Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Steven C.
Argentina
1 review
0 helpful votes
Follow Steven C.
Unfollow Steven C.
Share Review
Report Review

Great quality for the money.
October 10, 2019

Great quality for the money. Size is right on and they are very comfortable. The only downer is you can't use the zipper. I will definitely order a lot more from Leather Up.

Date of experience: October 10, 2019
Charles J.
Argentina
1 review
0 helpful votes
Follow Charles J.
Unfollow Charles J.
Share Review
Report Review

Another excellent product by Xelement
October 10, 2019

Another excellent product by Xelement at a great price! I bought one size bigger(10 1/2 instead of 10) to allow space for insoles and they fit perfectly. Sturdy yet very comfortable to walk in. Sure, the zipper doesn't open all the way down, but that's not a problem for me. It only takes one minute to adjust the shoe laces. I will definitely order more from Xelement in the future.

Date of experience: October 10, 2019
Kimberly B.
Argentina
1 review
0 helpful votes
Follow Kimberly B.
Unfollow Kimberly B.
Share Review
Report Review

Great boot at a great
October 10, 2019

Great boot at a great price. The fit was correct and true to size. This is the second pair of boots I have order along with many other items.

Date of experience: October 10, 2019
Charles T.
Argentina
1 review
0 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

I just received my boots,
October 10, 2019

I just received my boots, unfortunately I also seen the review to order them a half size larger.

They are too big and will have to be returned.

Great looking and felt good other than being too big.

I will definately order from Leather Up again! Great products for the money! I only gave a 4 star rate due to them being too big,(MY Error) and will re-rate when I get the replacements. I'm betting it will be a 5 .

Robert B. Indianapolis, In

Date of experience: October 10, 2019
Laura P.
Argentina
1 review
0 helpful votes
Follow Laura P.
Unfollow Laura P.
Share Review
Report Review

Fit is true, looks good,
October 10, 2019

Fit is true, looks good, good price, only problem 1 screw from the sole can be felt when wearing, just removed the screw then it was fine.

Date of experience: October 10, 2019
Nicole T.
Argentina
1 review
0 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Share Review
Report Review

Exceptional price here! Boots are
October 10, 2019

Exceptional price here! Boots are a bit stiff but conformed to the natural bends of walking in under a week. I as well got a 1/2 size bigger to make room for insoles (a MUST for me!)

Date of experience: October 10, 2019
Deborah J.
Argentina
1 review
0 helpful votes
Follow Deborah J.
Unfollow Deborah J.
Share Review
Report Review

Can't rate durability yet since
October 10, 2019

Can't rate durability yet since I only bought these a few weeks ago. Have worn them 3-4 times and really like the look and fit.

Date of experience: October 10, 2019
Charles B.
Argentina
1 review
0 helpful votes
Follow Charles B.
Unfollow Charles B.
Share Review
Report Review

Good boots. I held off
October 10, 2019

Good boots. I held off on reviewing to see how they were. I'm a size nine and ordered a size nine. Fit great. Sturdy, well made bbot. Also take a shine.

Date of experience: October 10, 2019
Cynthia C.
Argentina
1 review
0 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Share Review
Report Review

Appear to be a good
October 10, 2019

Appear to be a good boot especially for the price. Wished could get in a wide but fit was not too bad and are well made. First thing you definitely need to do is to throw out the insole and get a Dr Scholls or similar insole, makes a big difference. Got them on a Wednesday and went on a 600 mile trip over the weekend and they were comfortable.

Date of experience: October 10, 2019
Scott Y.
Argentina
1 review
0 helpful votes
Follow Scott Y.
Unfollow Scott Y.
Share Review
Report Review

Odered size 13 and was
October 10, 2019

Odered size 13 and was a bit worried that it would not be big enough. Fit was true to size. Quality is great for the price. I have only worn these boots a few times, but break in time was very minimal. Some reviews complained about the zipper not allowing for on and off without untying, but I simply find the zipper a convenience that permits not having to untie the entire boot unlike hunting boots. This is my 5th purchase from LeatherUp, and I continue to be pleased with the price and quality of the merchandise.

Date of experience: October 10, 2019
Jason W.
Argentina
1 review
0 helpful votes
Follow Jason W.
Unfollow Jason W.
Share Review
Report Review

Very happy with boot and
October 10, 2019

Very happy with boot and your companies service - will definitely be ordering from you again - thank you so much !!!

Date of experience: October 10, 2019
Mary A.
Argentina
1 review
0 helpful votes
Follow Mary A.
Unfollow Mary A.
Share Review
Report Review

This boot is true to
October 10, 2019

This boot is true to size, I wear a 9 in my casual/athletic shoes (reebok) and picked up a 9. It fit perfectly, was comfortable from the get go. I do have a WIDE foot, i did not feel any discomfort in first wear. I would watch out for some black coloration on your clothing, but that will go away after use.

Great first purchase at LEATHERUP!!!

Date of experience: October 10, 2019
Jason W.
Argentina
1 review
0 helpful votes
Follow Jason W.
Unfollow Jason W.
Share Review
Report Review

Awesome Boots, very comfortable, soft
October 10, 2019

Awesome Boots, very comfortable, soft leather, quick break-in, fashionable style/beautiful, and most off all affordable. I bought 3 pairs he, he, he, nothings left for you guys, I love my boots. Will you marry me Leather-up?

Date of experience: October 10, 2019
Dan G.
Argentina
1 review
0 helpful votes
Follow Dan G.
Unfollow Dan G.
Share Review
Report Review

Awesome Boot,quick break-in,great boots at
October 10, 2019

Awesome Boot,quick break-in,great boots at a nice price!

Date of experience: October 10, 2019
Tony D.
Argentina
1 review
0 helpful votes
Follow Tony D.
Unfollow Tony D.
Share Review
Report Review

great boot....great price....great look and
October 10, 2019

great boot....great price....great look and great fit!!!!

Date of experience: October 10, 2019
John G.
Argentina
1 review
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

I bought these for my
October 10, 2019

I bought these for my fiance for his birthday and loved them. I was extremely happy with the quality and the price! thanks for offering a great quality product for an incredible price. I will definitely recomend your site and will be purchasing from you in the future.

Date of experience: October 10, 2019
Elizabeth V.
Argentina
2 reviews
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Share Review
Report Review

Boots run 1/2 size too
October 10, 2019

Boots run 1/2 size too small and the wind rolles right through the tongue when riding in cold weather. They look good but because of the size issue they are not useful for anything but summer riding.

Date of experience: October 10, 2019
Joseph Y.
Argentina
1 review
0 helpful votes
Follow Joseph Y.
Unfollow Joseph Y.
Share Review
Report Review

excellant boots.quick service i will
October 10, 2019

excellant boots.quick service i will definately buy again leatherup has a great cust. service department

Date of experience: October 10, 2019
Jack E.
Argentina
1 review
0 helpful votes
Follow Jack E.
Unfollow Jack E.
Share Review
Report Review

Great fit. Comfortable. Appear to
October 10, 2019

Great fit. Comfortable. Appear to be durable. Can't beat the price.

Date of experience: October 10, 2019
Laura T.
Argentina
1 review
0 helpful votes
Follow Laura T.
Unfollow Laura T.
Share Review
Report Review

The only complaint I have
October 10, 2019

The only complaint I have is that the zipper does not want to stay up. I've had to get creative.

Other than that, they are great! the half size up trick worked perfectly, and they are nice and sturdy other than the zip.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States