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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I love the jacket. It fits really nice and looks and feels great. My wife was also impressed and let me tell you, if it impresses my wife it has to be good quality.
BEAUTIFUL LEATHER JACKET. BOUGHT THIS AS A GIFT FOR SOMEONE SPECIAL. I HAD TO GIVE HIM HIS CHRISTMAS PRESENT EARLY. HE WEARS IT RIDING AND SEEMS TO LIKE IT. ORDERED A SIZE UP, SHIPPING TIME WAS IN 3-4 DAYS, GREAT!!! ONLY THING IS IT SMELLS AND HAVE TO AIR OUT FOR SEVERAL DAYS OTHER THAN THAT IT'S A BEAUTIFUL WORKMANSHIP...JUST AWESOME.
*******@ARIZONA
Great jacket! Would reccomend to anyone. I have purchased several items from leather up and have not been disappointd with anything. riding season is just around the corner and I will be back for more.
Denny, WV
I love the Jacket, however the right sleeve snap fell off immediately. I sent it back for an exchange. This process seems to take a lot longer than buying it.
Nice jacket. Easily worth the price, embroidery well done. Fits nice. Warm and cozy. Lots of compliments Good job Leather up!
Bought this jacket for me and my husband. Loved it. Nice quality. Received it within a week. great customer service.
Love the jacket they run a little big so had to get the size smaller. Wear it all the time, in line at the local store and got a compliment on it the first day I wore it.
Great looking bomber jacket! The leather soft & looks durable!
A very fine jacket. The cut is a little larger than other medium jackets I have bought from LeatherUp.
The jacket fits great. The material is soft. It's all I had hoped for. The company service was prompt and efficient in both shipping and product.
Not bad for a Chinese jacket. Not real heavy leather, but looks nice.
I should have guessed it was made in China with the price.
Very nice jacket and very comfortable. Had seen this jacket somewhere else for about $160 and thought about buying it then. Only thing that I don't care for much is the cheap zipper thats on it; workable, but not the best quality. Would buy again.
Quality is excellent. Beautiful jacket but had to return. Sizing is way off. Ordered one size larger and it was still very very small. Having to pay return shipping may prohibit me from ordering again. Otherwise the quality for the $$ is great.
GREAT! jacket , I had to buy a second one because a friend loved mine so much he took mine .
Very high quality, strong material. The price can't be beat! I wear an XL tshirt, ordered this jacket in XXL, and it fits perfectly. Will definitely buy from LeatherUp again!
Bought it for my b/f 's birthday & he LOVED it!! Great quality, great price, I am now going to the women's section to look for one for me!! Would highly recomend this jacket ,beats any other jacket on the market or at Biker events!!
Honestly, I made room for excuses due to the price. No need; unbelieveable jacket at $90! I'm the weird sort who smells any/all leather just to be sure...smells like your first real leather football ot really nice baseball mit-perfect. I'm a 6' 240 pounder & ordered the XL. Fits as you'd expect a very expensive "normal" jacket to fit. If you want it snug like armored jackets do, know these then might be a tad larger than you'd think. If I were still in Chicago, this would be my winter jacket for sure.
wow, great quality an price. more then expected, have paided way more for this quality. shippinng was extremly fast. size was true. not one inperfection. most of my shopping online. 10 out of 10 back again today bigdog nev
As expected, I LOVE THIS BOMBER JACKET! I ordered the XL and it fits perfectly. I am very impressed that LeatherUp can offer this type of Jacket at this price. Very well made, and EVERYONE asks where I got it, and of course I tell them, right down to the link to order.
Thanks LeatherUp for great quality items with an even GREATER price point.
Keith
Jacket was delivered quite promptly in less than a week, and I was very impressed with it when I pulled it from the box! VERY good quality leather and workmanship, and the only faults I could find was the rather small zipper, and the snaps on the cuff were not that strong. I figured the zipper could always be upgraded to a more heavy-duty one, which a jacket of this size and quality should have. As for size, I normally wear XL shirts, and I ordered an XL size jacket, and it fit just fine, so no need to play around with sizes, just order what you normally wear. Overall, I am very delighted with the jacket, and would highly reccomend it, as it is a great buy for the price! I'm pretty sure you will too.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

