Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Paul F.
Argentina
1 review
0 helpful votes
Follow Paul F.
Unfollow Paul F.
Share Review
Report Review

Love them! Durable and comfortable!
October 10, 2019

Love them! Durable and comfortable! They do run big so I bought some inserts at Walmart. They fit fine now. They are warm in cool weather, too!

Date of experience: October 10, 2019
Chris C.
Argentina
1 review
0 helpful votes
Follow Chris C.
Unfollow Chris C.
Share Review
Report Review

These boots are beautifully made
October 10, 2019

These boots are beautifully made and the quality is excellent! They were just too big. Read the reviews and ordered my regular size ten and they were a whole size too large. I am sending them back and ordering one size down and hoping they fit. They are gorgeous boots!

Date of experience: October 10, 2019
Stephanie J.
Argentina
1 review
0 helpful votes
Follow Stephanie J.
Unfollow Stephanie J.
Share Review
Report Review

Fit really well - I
October 10, 2019

Fit really well - I usually take a 41, but the 40 fits perfectly. Good solid boot for riding, and really comfortable for walking in - have worn them a lot as normal boots also (great in cold/wet weather!)

Good price - even considering postage overseas.

Date of experience: October 10, 2019
William Z.
Argentina
1 review
0 helpful votes
Follow William Z.
Unfollow William Z.
Share Review
Report Review

This boot runs a bit
October 10, 2019

This boot runs a bit large. I usually wear an 8.5 - but this is a bit wide and long. I usually put a foam innersole into my MC boots, so that's what I did and they fit great. They are a bit taller than I am used to, by about an inch and a half, but I think that will actually be better for riding. My only complaint is that the sole is not grippy enough. I will wear these soles down, and then get them re soled with a vibram, oil resistant, heel and half sole. Overall, I am very happy with the boots and think that once they get broken in (about 5,000 miles) we should be good for at least 10 years. That's how long my last pair of boots lasted and I expect these will too.

Date of experience: October 10, 2019
Anna I.
Argentina
1 review
0 helpful votes
Follow Anna I.
Unfollow Anna I.
Share Review
Report Review

This is my second pair
October 10, 2019

This is my second pair of boots from here. I love them!! I have also purchased belts and sweatshirts. Clothing tends to run a size larger but other than that, I couldn't be happier with my items or the customer service. I recommend this site regularly to folks.

Date of experience: October 10, 2019
Mark W.
Argentina
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Boots are true to size,
October 10, 2019

Boots are true to size, nice heavy duty leather, they are a tall comfortable boot, no break in needed. A little difficult to get on, leather loops would be nice. They are a wonderful boot great price I really like mine.

Date of experience: October 10, 2019
Daniel D.
Argentina
1 review
0 helpful votes
Follow Daniel D.
Unfollow Daniel D.
Share Review
Report Review

Love this boot....very well made
October 10, 2019

Love this boot....very well made and comfortable! Looks great as well!

Date of experience: October 10, 2019
Patricia E.
Argentina
1 review
0 helpful votes
Follow Patricia E.
Unfollow Patricia E.
Share Review
Report Review

So far so good on
October 10, 2019

So far so good on these boots. I wear a 7 1/2 shoe, ordered a 7 boot and they are a little loose with normal socks, not sloppily so but I could have probably gone to a 6 1/2. They do leave a black residue on your socks so either wear black socks or wear ones that you don't mind getting stained. This may go away as they are worn more, they've only been on my feet twice. Very easy to slip on and off without undoing the buckles. I was a bit worried about shifting with the thickness of the toe or my foot getting stuck on the pegs but I've had no issues with this so far. The shaft of the boot is a bit loose on my calves even with jeans tucked in, not an issue for me, but if you are looking for boots that fit snug in this area then these aren't the ones you want.

Date of experience: October 10, 2019
Shirley V.
Argentina
1 review
0 helpful votes
Follow Shirley V.
Unfollow Shirley V.
Share Review
Report Review

Sweet Boots.... Read the reviews
October 10, 2019

Sweet Boots.... Read the reviews on size. We ordered a half size smaller and they fit perfectly.

Date of experience: October 10, 2019
Mark K.
Argentina
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

I am not a biker,
October 10, 2019

I am not a biker, but I loved the look of these boots, so I gave them a try. From a purely fashion perspective, these boots are awesome. They look just like a famous brand...name that rhymes with Pie ;-). The leather is so thick and soft. The quality of the boot is extremely high, especially given the price I paid for them. I hope to get another pair in brown. Love them! Thanks, LeatherUP!

Date of experience: October 10, 2019
Rebecca I.
Argentina
2 reviews
0 helpful votes
Follow Rebecca I.
Unfollow Rebecca I.
Share Review
Report Review

Fit a little big as
October 10, 2019

Fit a little big as other reviews state, have to make new holes in ankle strap to tighten down so dont slip in heel, heel staps could be a little less stretchy even with thick socks they slip other than that fit great i have wide feet have plenty of room no squeezing. They are kinda hard to get on at first but after couple times its better. Overall love the boots. Recommend buy true size I would have sent these back but they are out of stock in reg size so I'll make do

Date of experience: October 10, 2019
Stephanie U.
Argentina
2 reviews
0 helpful votes
Follow Stephanie U.
Unfollow Stephanie U.
Share Review
Report Review

Looked for years for a
October 10, 2019

Looked for years for a good quality engineer boot. Love these!!!! I usually wear between a 7 1/2 - 8. Bought the 71/2 and they fit perfectly. Super comfy and stylish. Liked them so much I got the brown motorcycle boots a month later. Best quality - can smell the leather. Wore them the day after I got them for 12 hours of walking and my feet never hurt. You will not be disappointed.

Date of experience: October 10, 2019
Karen N.
Argentina
1 review
0 helpful votes
Follow Karen N.
Unfollow Karen N.
Share Review
Report Review

I bought these to replace
October 10, 2019

I bought these to replace my Carolina Engineer boots after ~15 years of wear (~5 actually riding a motorcycle) and I have to say that these are every bit as good, if not better. I read the reviews and ordered 1/2 a size down (normally wear an 8, ordered a 7.5) and that worked out perfectly. They fit great right out of the box in terms of length. As some reviewers noted, they are a bit looser than expected in terms of the top of the foot. For me, that was perfect as the boots very comfortably accommodate a 3/4 length drugstore arch support - something that this boot, like any other engineer boot I've ever tried or worn, is almost entirely lacking. With that addition, they are extremely comfortable on my feet all day long and they also offer all the benefits you'd expect as a rider - durability, quality of craftsmanship and formidable, non-slip soles for a fraction of the price of competitors. You won't be sorry you bought these whether it's for footwear value, rider safety, all day comfort or edgy style!

Date of experience: October 10, 2019
Linda C.
Argentina
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

These boots are perfect! Seriously
October 10, 2019

These boots are perfect! Seriously awesome quality, comparable if not better than more expensive competitors! I am extremely happy with my purchase and am so glad that this quality product is available for such an affordable price!

Date of experience: October 10, 2019
Margaret B.
Argentina
1 review
0 helpful votes
Follow Margaret B.
Unfollow Margaret B.
Share Review
Report Review

WOW just received my boots
October 10, 2019

WOW just received my boots they are awesome ,sexy ,comfortable, love them

Date of experience: October 10, 2019
Richard B.
Argentina
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

These boots are sexy. They
October 10, 2019

These boots are sexy. They are a great price. They last a long time. I do not ride a motorcycle but wear these to work with skirts and dresses. They are professional, warm, stylish and functional. I paid over $250 for a pair of leather boots and they are falling apart (after 9 months). I am sure these will not. Love these. I have other boots from Leather Up. Consistently GREAT customer service and AWESOME quality (not found today much in anything). Keep the integrity and quality Leather Up. I as your (repeat) customer CARE!! Thank you! My role is in quality so I know what matters. I do not give 5's often. Leather Up -- does it right!

Date of experience: October 10, 2019
Kathleen X.
Argentina
1 review
0 helpful votes
Follow Kathleen X.
Unfollow Kathleen X.
Share Review
Report Review

she likes them has lots
October 10, 2019

she likes them has lots of room for toes that what she likes the most I believe

Date of experience: October 10, 2019
Brian J.
Argentina
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

Purchased these boots and based
October 10, 2019

Purchased these boots and based on reviews, I purchased size smaller. It is true that you have a hard time at first getting into them. When i did get in them, they were still bigger in size and very uncomfortable in the heels. Was poking me in the sides. Could not tolerate them. Returned them.

Date of experience: October 10, 2019
Adam K.
Argentina
1 review
0 helpful votes
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

I like the look and
October 10, 2019

I like the look and they are sturdy, but the fit is bad. I ordered my normal size and the front half of the boots fit fine, but the heel is huge. I believe these were designed for men's feet. I've purchased men's boots before, and the heel is always large for me. Also, they are heavily dyed inside and will rub off on your socks (and legs). There is nice cushioning inside, but since I had to add another insole to take up some of the excess room in the heel, I do not get the benefit of the cushion that came in the boot. I'd love to exchange them for a half size down, but LeatherUp policy says they do not pay shipping on exchanges. I probably won't order from LeatherUp again because of this and will make do with a boot that doesn't fit properly.

Date of experience: October 10, 2019
Susan M.
Argentina
1 review
0 helpful votes
Follow Susan M.
Unfollow Susan M.
Share Review
Report Review

The boots run big. I
October 10, 2019

The boots run big. I ordered my normal size but probably could have ordered a half size smaller at least Oh well, I will wear heavy socks with them and it should be fine. They are sturdy and well made.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States