Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered this bag to take to Daytona bike week, I chose this one because it was the only bag left under$100.00 that wasn't sold out. The bag was very large and roomy, I didn't need the Barrel bag because there was room to spare in the main bag when packing for a 4 day trip. The only negatives are that the bag has no structure, when empty it has the same consistancy as a leather jacket. Also, it would be nice if there was an integrated handle on the top of the bag to carry it to your hotel room. Overall though, this is a good buy! High quality leather, handy side zipper pouches and quick to put on and remove from the bike!
Bag(s) came right on time as expected. They have plenty of room for a good weekend excursion. The only downside is it has alot of straps and buckles that are not detachable and no instructions. The picture on the website is useful in setting it up though lol. Otherwise, a great value for a good bag.
Great bag. have a long road trip comming up. I think I'll be able to keep the saddle bags empty for treassures found along the way. Great buy!!!
This is a great item for the price..Material is awesome..Only draw back I can see is there are alot of straps, could use instructions on how they go together..toehr than that, would get a 5 star
Surprised at the quality of materials and stitching for such a remarkable price! Lots of room for those weekend getaways.
I ended up returning this bag because of a broken zipper. Instead of getting a replacement, I traded up for a nicer Xelement waterproof bag which I like WAY more. The leather quality of this bag is excellent but the zipper quality is terrible. One of the external pocket zippers separated on my first trip and the top zipper felt like it was close behind. Also, the way the roll bag straps buckle to the lower straps at a common mount point (see front center of picture) puts considerable pressure on the leather at an awkward angle. I felt I was going to tear it when simply securing it to the bike so that is a bad design in my opinion. The included rain cover would work in a pinch and fits over the bag even when expanded. The bag has no internal support so if you don't load it all the way, it sags considerably. Overall, this will work for some people but I wouldn't expect it to hold up over time without some zipper/strap repairs. Also, there were several design flaws which were a deal-breaker for me but I am picky so take that with a grain of salt.
The bag is of very good quality. I have not used it on a ride yet, and I do agree with several comments pertaining to the straps on the back rest, they are very long and most likely not needed. I did strap it on when I received it and it felt very secure with plenty of room. Only one problem, one of the side zipper pockets was faulty and the zipper did not work. The return process seemed too much of a hastle to send it back, so I thought that I would keep it and would be able to live with 3 side pockets.
Bag is excelent quality: Zippers, stitching, leather, linning, some of the best quality I have encountered. Factor in the price and it is an exceptional deal. When I first looked in the bag, I thought it was small. Then I noticed the expansion zipper. There are a lot of straps, and for me that is a strength. I usually need more straps than available. Bag fits well to the backrest on my Road King.
Excellent quality, much better than expected for the price. A1 shipping on all products. I will continue to use Leatherup for all my leather and motorcycle needs.
Bought this bag to fit on my medium sissy bar on my 2008 HD Nighttrain. The exterior finish is excellent and has many pockets to store items in. It fits perfectly on my rack. Can't beat it for the price!!!
OMG, this bag is really heavy. Very roomy, perfect to fit all you will need for a weekend. So glad I ordered this. Well worth the money!
Excellent value for the money. Even comes with a roll bag too. Great product.
Love this bag, which I bought in May, 2010 here, the price was $10 more than it is now, didn't realize I hadn't reviewed it yet. I have taken many trips including 5 trips from Oregon to Sturgis (3000- 4500 miles each time) using this bag, it has been holding up well with just a couple of places where stiching has been week (on one of side bags and on main top zipper). Bag has handled the weather great, I use Skidmore leather cream, actually only stopped just once to use the rain cover that comes with bag and I have ridden in many rain and thunder storms. Took a two week road trip through the West and Southwest last year, this bag a tail bag and toolbag were more than ample for my clothes, cameras and small laptop. For just me this bag is all I need for a week long trip, key to packing it is to stuff it full, sometimes I put a small bedroll in the barrel bag but it works great if I roll my shirts up and slide them in it. I also found that using the strap that I use to loop back and under my tail rack works great as a shoulder strap for carrying the bag. Am thinking of ordering another one of these as price is definitely right and mine won't last forever.
I like the luggage but it would be nice if you would receive better directions or Leatherup would do a video to tell you what to do with all the straps and the best way to secure it and your gear. I still don't have it all figured out.
The value and quality of this bag highly exceeded my expectations. It is so roomy that you will be able to pack all your needed gear for a week with space to spare. Shipping was speedy. I'm never disappointed with purchases from Leather Up.
Prior to purchasing this, I read all the reviews which were favorable. After receiving the bag I was still impressed. To get it under $60 was a steal. The quality of the leather, as well as the construction will last for years to come. I have made several purchases from LetherUp the past few months, but I feel this may have been my best bargin.
Awesome product, fast shipping, great quality and very reasonably priced! The only reason I gave it 4 stars overall is because, as so many others mentioned, it has lots of straps and it should come with some sort of instructions on what to do with them or at least a video. I figured out what to do with most of them, but I'm still baffled on others.
The quality of the leather is so great, I couldn't believe the price! Both the barrel bag and the luggage bag are very roomy. It also comes with a couple of extra straps and a rain bag to cover the luggage bag.
Definitely a "steal" of a deal!
Love it. Second of this style. Finally handed my old one down. This bag appears better quality then my previous. Excited to get it on the road
High quality leather bag for a very reasonable price. Soft leather heavy zippers that work if they are treated correctly. There are plenty of buckles provided for fastening the bag to the bike in several different configurations. This bag is not a rough and tumble bag. It is a gentleman's bag and if treated properly and not abused will provide service for many trips. Used on a 1,000 mile trip held a weeks worth of street cloths. The bag expands 2" front to back if needed. A rain cover is provide and it works adequately. For the money I am very impressed. the fit and finish are excellent. I don't hesitate to recommend this bag to others. It's not built for abuse but is perfect for packing and carrying clothing on a trip.
It is a great item and we enjoy being able to take everything we need in it.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

