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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Very good product for the price. I just returned from a trip and the bag worked great for me.
this bag set is such a bargain, could be sold for more than double the price. Loads of room and convenient pockets and plenty of buckles to customize the way you'd like to mount them. Even carry like a back pack.
It's got a ton of straps and you need a high sissy bar and luggage rack to install it properly. I took off my seat and put it on my grab rail which worked OK. The bottom just rested on my rear fender. It's got plenty of room and lots of pockets.
REGGIE FROM AMANA,IOWA I AM VERY IMPRESSED WITH THE LOOKS,FINE QUALITY AND GREAT PRICE. THIS BAG HAS LOTS OF ROOM AND IS VERY EASY TO PUT ON THE BIKE AND TAKE OFF WHEN YOU ARE THROUGH WITH IT. I WILL DEFINATLY ORDER FROM YOU AGAIN!!! THANKS LEATHER UP AUGUST 2008
Fabulous! I used the bags for a four day road trip and they were great. I even had a few other riders ask where I purchased them!
Purchashed this bag set for long cruises. Fits great on my V-Star 1300T, with great looks and excellent quality manufaturing. You can cram a LOT of clothing and gear into these bags! If you have saddlebags as well, you can carry tons of stuff! I give this bag set a solid 5 stars.
Great bag for the price. Fits everything you need for an overnighter plus. High quality. Lots of straps with quick disconnects to attache stuff on the outside.
This is the fourth product I have purchased from Leatherup in the last year and I love them all. When I first began riding a motorcycle again after 20 years, I combed the pawn shops looking for leather coats. Little did I know I could find a brand new one here much cheaper than I could find a used one at the pawn shops. I just opened the leather travel bag set for Christmas and as usual, the quality is excellent and the prices terrific. I can't tell you how it works yet, because we have received about eight inches of snow here in Utah, but it looks very nice and the quality is terrific. You can't beat the prices or the quality here. I rate Leatherup.com as five star and the delivery is quick and reliable.
nice bag, was a little concerned when first opened box, as top zipper was off track, but I managed to get it back zipping right and it seems to be fine now. Like the way the bag expands if needed.
My husband really likes the bag BUT and it is a BIG but, it really should come with instructions. Bag is not as pictured and has more straps that just seem to go nowhere.
Not as big as the reviews made it out to be, but plenty of room for a 4 to 5 trip with rain gear. Quality is mediocre. I noticed some of the stitching coming apart after one trip of only 250 miles. There are no instructions, so you have to play around with the straps to make it fit. 3.5 stars.
All fit well and plenty of straps. A little difficult to determine how pieces went together. The leather of tis set is definately inferior to the other 10 - 12 leather products I have purchased from Leather Up.
Great product. Plenty of staps and buckles for attachment options. Has a large, velcro-adjustable pocket on the back with straps for slipping over and attaching to a backrest. I used small velcro straps (from any hardware store) to secure the excess strapping to avoid flapping in the wind. I inserted a small plastic trash can to give the bag a firm shape, but the insert is not necessary if you can fill the bag with contents. I took it on a 1200 mile trip on the back of a Harley, and it worked great.
As usual, very happy with the product and quick service/delivery! I haven't had a chance to use it yet but inspected it closely and it is well made and good looking - - plenty of room but not too much. The one comment I'd add is the round detachable piece at the top really needs a better attachment to the larger, lower part. As it is, there is nothing to stop it from constantly sliding down in front or back of the lower bag. There are a few attachment points that might work but I'll need to buy a couple more straps from REI to hold it securely on top. It would also be nice if it came with an illustration as to exactly what some of the buckle points are for - - as they are not that obvious to me - - and I've worked with a whole lot of different packs, etc..
Overall - - a great deal and I recommend it.
Fine leather and very sturdy construction. Structureless until you load these bags up, and there was plenty of room for a recent 1200m ride. Bags look great and have lots of external pockets. Excellent bargain
Great Bags with Multiple Connections, but could use some instruction in connection options. I can figure out the basics, but maybe there is a Super Cool one we are all Missing... :-)
Rocket speed shipping. Next day! Nice soft quality leather. Great price.
Soft bags verse hard bags /-
Cant beat the price and the quality was better than expected!
some many straps hard to know where they go. but the bags look good. I have a lot of commits already on the first time out. lots of storage
I AM MORE THAN PLEASED WITH THIS BAG. I AM ABLE TO LOAD THE MAIN BAG WITH A FULL LAUNDRY BASKET OF CLOTHES. I LOAD THE DUFFEL WITH NICE SOFT STUFF AND MOUNT IT IN FRONT OF THE MAIN BAG TO MAKE A COMFORTABLE BACKREST. THIS ITEM IS WORTH THE LIST PRICE.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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