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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Susan E.
Argentina
1 review
0 helpful votes
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Very good product for the
October 10, 2019

Very good product for the price. I just returned from a trip and the bag worked great for me.

Date of experience: October 10, 2019
Sharon F.
Argentina
1 review
0 helpful votes
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this bag set is such
October 10, 2019

this bag set is such a bargain, could be sold for more than double the price. Loads of room and convenient pockets and plenty of buckles to customize the way you'd like to mount them. Even carry like a back pack.

Date of experience: October 10, 2019
Ben K.
Argentina
1 review
0 helpful votes
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It's got a ton of
October 10, 2019

It's got a ton of straps and you need a high sissy bar and luggage rack to install it properly. I took off my seat and put it on my grab rail which worked OK. The bottom just rested on my rear fender. It's got plenty of room and lots of pockets.

Date of experience: October 10, 2019
Kathleen T.
Argentina
1 review
0 helpful votes
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REGGIE FROM AMANA,IOWA I AM
October 10, 2019

REGGIE FROM AMANA,IOWA I AM VERY IMPRESSED WITH THE LOOKS,FINE QUALITY AND GREAT PRICE. THIS BAG HAS LOTS OF ROOM AND IS VERY EASY TO PUT ON THE BIKE AND TAKE OFF WHEN YOU ARE THROUGH WITH IT. I WILL DEFINATLY ORDER FROM YOU AGAIN!!! THANKS LEATHER UP AUGUST 2008

Date of experience: October 10, 2019
Anthony D.
Argentina
1 review
0 helpful votes
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Fabulous! I used the bags
October 10, 2019

Fabulous! I used the bags for a four day road trip and they were great. I even had a few other riders ask where I purchased them!

Date of experience: October 10, 2019
Amy I.
Argentina
1 review
0 helpful votes
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Purchashed this bag set for
October 10, 2019

Purchashed this bag set for long cruises. Fits great on my V-Star 1300T, with great looks and excellent quality manufaturing. You can cram a LOT of clothing and gear into these bags! If you have saddlebags as well, you can carry tons of stuff! I give this bag set a solid 5 stars.

Date of experience: October 10, 2019
Janet W.
Argentina
1 review
0 helpful votes
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Great bag for the price.
October 10, 2019

Great bag for the price. Fits everything you need for an overnighter plus. High quality. Lots of straps with quick disconnects to attache stuff on the outside.

Date of experience: October 10, 2019
Tom Z.
Argentina
1 review
0 helpful votes
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This is the fourth product
October 10, 2019

This is the fourth product I have purchased from Leatherup in the last year and I love them all. When I first began riding a motorcycle again after 20 years, I combed the pawn shops looking for leather coats. Little did I know I could find a brand new one here much cheaper than I could find a used one at the pawn shops. I just opened the leather travel bag set for Christmas and as usual, the quality is excellent and the prices terrific. I can't tell you how it works yet, because we have received about eight inches of snow here in Utah, but it looks very nice and the quality is terrific. You can't beat the prices or the quality here. I rate Leatherup.com as five star and the delivery is quick and reliable.

Date of experience: October 10, 2019
Scott H.
Argentina
1 review
0 helpful votes
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nice bag, was a little
October 10, 2019

nice bag, was a little concerned when first opened box, as top zipper was off track, but I managed to get it back zipping right and it seems to be fine now. Like the way the bag expands if needed.

Date of experience: October 10, 2019
Sandra H.
Argentina
1 review
0 helpful votes
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My husband really likes the
October 10, 2019

My husband really likes the bag BUT and it is a BIG but, it really should come with instructions. Bag is not as pictured and has more straps that just seem to go nowhere.

Date of experience: October 10, 2019
William I.
Argentina
1 review
0 helpful votes
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Not as big as the
October 10, 2019

Not as big as the reviews made it out to be, but plenty of room for a 4 to 5 trip with rain gear. Quality is mediocre. I noticed some of the stitching coming apart after one trip of only 250 miles. There are no instructions, so you have to play around with the straps to make it fit. 3.5 stars.

Date of experience: October 10, 2019
Carol E.
Argentina
1 review
0 helpful votes
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All fit well and plenty
October 10, 2019

All fit well and plenty of straps. A little difficult to determine how pieces went together. The leather of tis set is definately inferior to the other 10 - 12 leather products I have purchased from Leather Up.

Date of experience: October 10, 2019
Angela Q.
Argentina
1 review
0 helpful votes
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Great product. Plenty of staps
October 10, 2019

Great product. Plenty of staps and buckles for attachment options. Has a large, velcro-adjustable pocket on the back with straps for slipping over and attaching to a backrest. I used small velcro straps (from any hardware store) to secure the excess strapping to avoid flapping in the wind. I inserted a small plastic trash can to give the bag a firm shape, but the insert is not necessary if you can fill the bag with contents. I took it on a 1200 mile trip on the back of a Harley, and it worked great.

Date of experience: October 10, 2019
Jay F.
Argentina
1 review
0 helpful votes
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As usual, very happy with
October 10, 2019

As usual, very happy with the product and quick service/delivery! I haven't had a chance to use it yet but inspected it closely and it is well made and good looking - - plenty of room but not too much. The one comment I'd add is the round detachable piece at the top really needs a better attachment to the larger, lower part. As it is, there is nothing to stop it from constantly sliding down in front or back of the lower bag. There are a few attachment points that might work but I'll need to buy a couple more straps from REI to hold it securely on top. It would also be nice if it came with an illustration as to exactly what some of the buckle points are for - - as they are not that obvious to me - - and I've worked with a whole lot of different packs, etc..

Overall - - a great deal and I recommend it.

Date of experience: October 10, 2019
Steven V.
Argentina
1 review
0 helpful votes
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Fine leather and very sturdy
October 10, 2019

Fine leather and very sturdy construction. Structureless until you load these bags up, and there was plenty of room for a recent 1200m ride. Bags look great and have lots of external pockets. Excellent bargain

Date of experience: October 10, 2019
Paul X.
Argentina
1 review
0 helpful votes
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Great Bags with Multiple Connections,
October 10, 2019

Great Bags with Multiple Connections, but could use some instruction in connection options. I can figure out the basics, but maybe there is a Super Cool one we are all Missing... :-)

Date of experience: October 10, 2019
Ben G.
Argentina
1 review
0 helpful votes
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Rocket speed shipping. Next day!
October 10, 2019

Rocket speed shipping. Next day! Nice soft quality leather. Great price.

Soft bags verse hard bags /-

Date of experience: October 10, 2019
Angela O.
Argentina
1 review
0 helpful votes
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Cant beat the price and
October 10, 2019

Cant beat the price and the quality was better than expected!

Date of experience: October 10, 2019
Charles Q.
Argentina
1 review
0 helpful votes
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some many straps hard to
October 10, 2019

some many straps hard to know where they go. but the bags look good. I have a lot of commits already on the first time out. lots of storage

Date of experience: October 10, 2019
Christine B.
Argentina
1 review
0 helpful votes
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I AM MORE THAN PLEASED
October 10, 2019

I AM MORE THAN PLEASED WITH THIS BAG. I AM ABLE TO LOAD THE MAIN BAG WITH A FULL LAUNDRY BASKET OF CLOTHES. I LOAD THE DUFFEL WITH NICE SOFT STUFF AND MOUNT IT IN FRONT OF THE MAIN BAG TO MAKE A COMFORTABLE BACKREST. THIS ITEM IS WORTH THE LIST PRICE.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States