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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Patricia G.
Argentina
1 review
0 helpful votes
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Great Jacket. Went down with
October 10, 2019

Great Jacket. Went down with 24 hours of getting it, and besides a small scratch...nothing happened to it. The protective padding also helped brace the fall.

Vents make it rideable during the summer. Highly recommended. If your a new rider, go leather. Worth the investment.

Date of experience: October 10, 2019
Diane Y.
Argentina
1 review
0 helpful votes
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This is BY FAR the
October 10, 2019

This is BY FAR the best value in a protective motorcycle jacket you can find. The leather is soft and thick the fit is great. I am 5'10" and weigh 170 I ordered a medium and it fits very nicely. I think in my case the small would have been too tight and I already have another armored jacket that is quite snug. This is perfect.

Date of experience: October 10, 2019
Jim N.
Argentina
1 review
0 helpful votes
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If this happens to be
October 10, 2019

If this happens to be the 3rd or 4th page of reviews your reading, go ahead and stop...AND BUY THIS JACKET! After reading pages and pages of awesome reviews about the jacket I decided to pull the trigger. Now, this is the first motorcycle jacket I have purchased, but I can tell you that this will most likely be the best one I will ever purchase. Don't fall for the $350-$600 price tag you find when looking for other, more recognizable brands. Not only is this Xelement jacket priced brilliantly, but the quality is phenomenal (equally as good as jackets in the $400 price range I've tried on). I don't write a lot of reviews on my online purchases, in fact I could probably count them on my fingers, but this jacket AND company deserves it. The fit is true, the overall quality is great, and I plan on buying from LeatherUp many more times. PS: I wasn't kidding, but the jacket before they're gone!

Date of experience: October 10, 2019
Ruth D.
Argentina
1 review
0 helpful votes
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Great jacket for the money.
October 10, 2019

Great jacket for the money. I'm 6'2" and 195 pounds, I bought an XL an it fits well however; the sleeve length could be about an inch or so longer.

Date of experience: October 10, 2019
Andrew O.
Argentina
1 review
0 helpful votes
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This is a replacement for
October 10, 2019

This is a replacement for basically the same jacket I bought from LeatherUp.com back in 2009 that is starting to finally wear out. I Ride daily in all weathers, from pouring rain (Yes, it used to rain in Cali) to 105 temps (not that bad as long as your moving a little, getting air thru the vents) and can say I'm Very Satisfied with it. Hence, my replacing it with the same model. Excellent Back and Kidney protection, though I would have loved to seen the armor material type upgraded to the newest Level 3 stuff. Excellent Ventilation, perfect for the varied conditions I face on my daily commute, might be freezing in the morning and in the 90's in the afternoon, Plus during fun rides from the desert to the Mountains or coast. This jacket was just packed with all the features I wanted and I have never found any thing close cheaper then $179 out there. So get my whole hearted recommendation.

Date of experience: October 10, 2019
Peter G.
Argentina
1 review
0 helpful votes
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I bought being skeptical about
October 10, 2019

I bought being skeptical about the jacket....was I wrong. this jacket is beyond GREAT!! I wear a large and that is what I ordered. Fits like a glove. Padding is removable if you don't want it but, that's why I got it. Jacket is all black until light hits it. There is reflective piping on the back and front around the chest. If you're looking for a GREAT deal this is the coat for you. Would have been $300 at my local shops.

Date of experience: October 10, 2019
Jessica Z.
Argentina
1 review
0 helpful votes
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It is everything it says
October 10, 2019

It is everything it says it is, I love it and it fit great right out of the box. The only thing I would have liked to see was more pockets lol, It was and is the best deal for a super quality jacket

Date of experience: October 10, 2019
Laura H.
Argentina
1 review
0 helpful votes
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I just received this jacket
October 10, 2019

I just received this jacket and it seems to be really great. unfortunately it does seem to run a bit small and i have to return it for a bigger size. I could zip it up but breathing would be at a minimum. it seems to be constructed really well and I love the look of it. It has all the armor/padding,vents and pockets that i will need. seems like a great jacket and I am really looking forward to getting the right sized one to know for sure.

Date of experience: October 10, 2019
Peter Y.
Argentina
1 review
0 helpful votes
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This must be the best
October 10, 2019

This must be the best deal out there, unless of course you'd prefer used. I ordered a size smaller than usual, which was a mistake, because I had to return it for an exchange. I usually wear an XL. The XL is a little loose in the gut area, but perfect in the shoulders. The jacket is rugged and has several venting areas. I really like the zip out liner as well. It hasn't been cool enough to wear it yet, but I'm sure it will wear fine. Thank you.

Date of experience: October 10, 2019
Mark S.
Argentina
1 review
0 helpful votes
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Initial feedback: Quality feels great!
October 10, 2019

Initial feedback: Quality feels great! Reaching to make adjustments (open vents) is easy to find without looking...zippers respond smoothly. The fit is perfect! Snug but comfortable and arm movement is not limited. All previous reviewers nailed it on the sizing. I'm 5'9", 170 32' waist, 43' chest and the large fits like is was custom made. So far great jacket!

Date of experience: October 10, 2019
Jim V.
Argentina
1 review
0 helpful votes
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Wonderful fitting and feeling jacket.
October 10, 2019

Wonderful fitting and feeling jacket. The size is dead on, but if you want room for "layering-up" order a size bigger. The fit, the armor and the venting is everything i was hoping for when I ordered the jacket. The quality was higher, considering the price. The front pockets are somewhat awkward, but overall an excellent riding jacket.

Date of experience: October 10, 2019
Jack A.
Argentina
1 review
0 helpful votes
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This is a very high
October 10, 2019

This is a very high quality jacket,comparable to jackets costing 3 to 4 times more.I am 225,5'10" muscular build with a slight 58 year old belly, the xl fits like a glove, I almost exchanged it for a 2 x since I was planning on adding a layer under for colder riding, but kept it. For the price I will get a 2 or 3 x for that. The only thing I could knock is that it is more of a really dark brown instead of a true black. I ordered chaps that were a true black to compare and there is a slight difference in color, but for the price I paid for both, that is a non issue for me.

Date of experience: October 10, 2019
George K.
Argentina
1 review
0 helpful votes
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I would have loved to
October 10, 2019

I would have loved to give this a higher mark but I purchased this outfit at the Beginning of March so I would have it for a ride I was doing in April.

Needless to say the second time I put the jacket on the pull tab for one of the sleeves breaks off and one of the pockets will no longer unzip.

When I contacted them about this they said they would pay part of a local repair but would not answer what part meant. I mean part could be anything from $1-???. So here I have a jacket that has only been worn twice with a broken pull tab and only 1 pocket I can access.

Oh well I guess you get what you pay for.

Date of experience: October 10, 2019
Brenda W.
Argentina
1 review
0 helpful votes
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I purchase the helmet, It
October 10, 2019

I purchase the helmet, It came in and fit perfect. My heated shield plug light would not illumilate, I called and Leather Up STEPPED UP and sent me a new one,When installing it the plastic shiel retaaailer clip broke, Again Leather Up STEPPED UP.. These people are a real joy to deal with and their customer support is PHENOMENAL...I will continue to buy from them and wish more companies treated their customers this way.

One Happy Michigan Snowmobiler!!!

Date of experience: October 10, 2019
Karen L.
Argentina
1 review
0 helpful votes
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Only have used helmet one
October 10, 2019

Only have used helmet one weekend. Comfortable fit, I like the features, especially the open face for trailside gatherings, helmet and head stay warm! All at a great price.

Date of experience: October 10, 2019
Jessica T.
Argentina
1 review
0 helpful votes
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I ordered this helmet due
October 10, 2019

I ordered this helmet due to I wear eyeglasses. I tried on helmets to size before ordering and this came in fitting great. The heated visor is a plus although I had to modify my snowmobile to accept an RCA plug into accessory, now runs off of sleds AC power instead of direct into battery. For value and pricing this is an excellent purchase as are all items from LeatherUp.com

Date of experience: October 10, 2019
Eric V.
Argentina
1 review
0 helpful votes
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This is a helmet for
October 10, 2019

This is a helmet for that "hard to fit" snowmobiler. It is extremely comfortable and accommodates prescription glasses. We rode in temperatures of -22 F last weekend with no fog ups. The red LED light on the helmet plug receptacle was very helpful to know it was indeed plugged in! You may need an adapter for a standard RCA power plug on your sled as the plastic/waterproof jacket does not match up to the helmet cord male plug end.

Date of experience: October 10, 2019
Barbara F.
Argentina
1 review
0 helpful votes
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I was extremely pleased with
October 10, 2019

I was extremely pleased with the boots that I received. The quality and fit was perfect. Thanks very much!

Date of experience: October 10, 2019
Jay I.
Argentina
1 review
0 helpful votes
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I love my new Xelement
October 10, 2019

I love my new Xelement Black Siren Strap Motorcycle Boots! They look and feel great. I've only worn them a few times but I can already tell that I'm going to really enjoy these boots.

Date of experience: October 10, 2019
Janet J.
Argentina
1 review
0 helpful votes
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Loved these boots! Got them
October 10, 2019

Loved these boots! Got them because they didn't have laces and they are easy to just put on and go. I would recommend possibly going a tad smaller if you're feet are slim - i got 7.5, which is normally what i wear, but wish i may have gotten a 7. Regardless, even being slightly big, i wear thick socks and they feel great!

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States