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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I love this jacket. It is well made and fits me perfectly. The price on it was very reasonable. Actually, I was surprised by the weight of this coat. For the price I expected it to be much thinner and lighter. I am a Vietnam Vet from 1970 to 1971 and I will proudly wear this coat.
I made a Vietnam veteran very happy with this item. He is proud of his service and now he can show it. Jacket was impressive and well priced. Fit was great. Service and tracking makes it easy to coordinate and have peace of mind when getting things for someone else. Great looking jacket.
I would have rated it 5 stars, but I felt that the zipper is kinda tinny and not of a good quality. The rest of the jacket is GREAT
Great jacket at even twice the cost! I was told to order up as they run small however I did have to replace a 2XL with a 3 XL. Fast shipping too!
Finally got my jacket after waiting because of out of stock. Shipping was quick and packaging good. The fit and finish is good. I'll be using it for the colder months just going away and for cycle rides. Nice jacket for the money.
I was happy with the quality of the jacket for the price. i did not like the idea that it was made in china? the name USA leather though me off ? But I suppose that everything is made in China cheap labor. i guess if it was made in USA at union labor rates it would be $200.00 ?
I rate it a five star. Just what I was looking for.
I have been trying to order this jacket for over a year and finally it was back in stock. It is an awesome jacket for for the price and a much better quality than I expected. Have received many compliments while wearing it and it is noticed by all. Thanks Leather Up. I have been a customer over the years and I will continue to be.
I would like to thank you for the Vietnam Veteran leather coat that you sent me. I find the quality of the leather to be exceptional. As to the dollar versus quality I find that my money was well spent and the jacket to be of exceptional quality. The fit was fantastic and I would give this item five stars for a rating. This is the first time that I have purchased from Leather-up, but I want you to know that it will not be my last purchase. Thanks once again for offering such a fine product and at such a reasonable price.
this is a well built bag..the quick snaps under the buckles are handy for getting quick access.
Love the jacket and so did my husband when he opened it on Christmas Day
Simple and stylish. I have a 1999 Honda Shadow Ace CD American Classic Edition and wanted bags that would keep with the styling of the bike . These bags did the trick. They look like they came with the bike.
these are really nice bags. they look great. instead of using the throw over harness i just fabbed some brackets and bolted them to the bike, their fairly sturdy, easy to work with or modify, can't beat them for the price.
the bags were nice i liked them but thay wilnot fit my 2005 suzuki C50 with the siseybar on it but i should of ck that out befor i got them and i will be getting more thing for my bike and i will be useing yall . the only thing that i ant like about my order was that the tracking number yall gave me would not work i even tryed it the same day it got here and it said it was not a good number yall should use Fed-x . yalls pic. look just as the bags did there was no tricks or bull like that and filling out the order form was a pic.of cake thank foe the chance to let ya no how i fill
P.s. ill be back for more
im Aaron Daniels
Bought it for my husband.Love the zip off & quick release. Wish there was a smaller version that would fit my bike.
so far so good, very spacious, water proof, looks great on my 2004 softtail standard
They work fine the small pockets are great for quick to get things we had to fix one of the zippers that hold everything together
very nice quality great fit on my bike ty again leatherup for another great purchase
saddlebags look great on my husbands bike. he doesnt like the plastic snaps that hold the tops closed. the shipping was excellent got them quick and the price was excellent. thanks leatherup
These bags look great and are big and roomy. The inside pocket is great for stuff like glasses, sun block and chap stick...you know the stuff that is usually rolling around at the bottom of a bag. The outside pocket is also a great place for small things that you want to access quickly and easily. Love the quick release closure system. Like that although the bags can be zipped off the back tie downs would prevent anyone zipping off a bag and taking it. All in all a great looking functional bag with lots of personality.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

