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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Nancy Z.
Argentina
1 review
0 helpful votes
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I love this jacket. It
October 10, 2019

I love this jacket. It is well made and fits me perfectly. The price on it was very reasonable. Actually, I was surprised by the weight of this coat. For the price I expected it to be much thinner and lighter. I am a Vietnam Vet from 1970 to 1971 and I will proudly wear this coat.

Date of experience: October 10, 2019
Barbara G.
Argentina
1 review
0 helpful votes
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I made a Vietnam veteran
October 10, 2019

I made a Vietnam veteran very happy with this item. He is proud of his service and now he can show it. Jacket was impressive and well priced. Fit was great. Service and tracking makes it easy to coordinate and have peace of mind when getting things for someone else. Great looking jacket.

Date of experience: October 10, 2019
Sandra L.
Argentina
1 review
0 helpful votes
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I would have rated it
October 10, 2019

I would have rated it 5 stars, but I felt that the zipper is kinda tinny and not of a good quality. The rest of the jacket is GREAT

Date of experience: October 10, 2019
Bill H.
Argentina
1 review
0 helpful votes
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Great jacket at even twice
October 10, 2019

Great jacket at even twice the cost! I was told to order up as they run small however I did have to replace a 2XL with a 3 XL. Fast shipping too!

Date of experience: October 10, 2019
Angela G.
Argentina
1 review
0 helpful votes
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Finally got my jacket after
October 10, 2019

Finally got my jacket after waiting because of out of stock. Shipping was quick and packaging good. The fit and finish is good. I'll be using it for the colder months just going away and for cycle rides. Nice jacket for the money.

Date of experience: October 10, 2019
Chris L.
Argentina
1 review
0 helpful votes
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I was happy with the
October 10, 2019

I was happy with the quality of the jacket for the price. i did not like the idea that it was made in china? the name USA leather though me off ? But I suppose that everything is made in China cheap labor. i guess if it was made in USA at union labor rates it would be $200.00 ?

Date of experience: October 10, 2019
Amanda O.
Argentina
1 review
0 helpful votes
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I rate it a five
October 10, 2019

I rate it a five star. Just what I was looking for.

Date of experience: October 10, 2019
Sandra I.
Argentina
1 review
0 helpful votes
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I have been trying to
October 10, 2019

I have been trying to order this jacket for over a year and finally it was back in stock. It is an awesome jacket for for the price and a much better quality than I expected. Have received many compliments while wearing it and it is noticed by all. Thanks Leather Up. I have been a customer over the years and I will continue to be.

Date of experience: October 10, 2019
Dorothy H.
Argentina
1 review
0 helpful votes
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I would like to thank
October 10, 2019

I would like to thank you for the Vietnam Veteran leather coat that you sent me. I find the quality of the leather to be exceptional. As to the dollar versus quality I find that my money was well spent and the jacket to be of exceptional quality. The fit was fantastic and I would give this item five stars for a rating. This is the first time that I have purchased from Leather-up, but I want you to know that it will not be my last purchase. Thanks once again for offering such a fine product and at such a reasonable price.

Date of experience: October 10, 2019
Thomas S.
Argentina
1 review
0 helpful votes
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this is a well built
October 10, 2019

this is a well built bag..the quick snaps under the buckles are handy for getting quick access.

Date of experience: October 10, 2019
Kevin T.
Argentina
1 review
0 helpful votes
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Love the jacket and so
October 10, 2019

Love the jacket and so did my husband when he opened it on Christmas Day

Date of experience: October 10, 2019
Maria E.
Argentina
1 review
0 helpful votes
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Simple and stylish. I have
October 10, 2019

Simple and stylish. I have a 1999 Honda Shadow Ace CD American Classic Edition and wanted bags that would keep with the styling of the bike . These bags did the trick. They look like they came with the bike.

Date of experience: October 10, 2019
Thomas C.
Argentina
1 review
0 helpful votes
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these are really nice bags.
October 10, 2019

these are really nice bags. they look great. instead of using the throw over harness i just fabbed some brackets and bolted them to the bike, their fairly sturdy, easy to work with or modify, can't beat them for the price.

Date of experience: October 10, 2019
Kimberly A.
Argentina
1 review
0 helpful votes
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the bags were nice i
October 10, 2019

the bags were nice i liked them but thay wilnot fit my 2005 suzuki C50 with the siseybar on it but i should of ck that out befor i got them and i will be getting more thing for my bike and i will be useing yall . the only thing that i ant like about my order was that the tracking number yall gave me would not work i even tryed it the same day it got here and it said it was not a good number yall should use Fed-x . yalls pic. look just as the bags did there was no tricks or bull like that and filling out the order form was a pic.of cake thank foe the chance to let ya no how i fill

P.s. ill be back for more

im Aaron Daniels

Date of experience: October 10, 2019
Bill U.
Argentina
1 review
0 helpful votes
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Bought it for my husband.Love
October 10, 2019

Bought it for my husband.Love the zip off & quick release. Wish there was a smaller version that would fit my bike.

Date of experience: October 10, 2019
Martha S.
Argentina
1 review
0 helpful votes
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so far so good, very
October 10, 2019

so far so good, very spacious, water proof, looks great on my 2004 softtail standard

Date of experience: October 10, 2019
Virginia D.
Argentina
1 review
0 helpful votes
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They work fine the small
October 10, 2019

They work fine the small pockets are great for quick to get things we had to fix one of the zippers that hold everything together

Date of experience: October 10, 2019
Shirley M.
Argentina
1 review
0 helpful votes
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very nice quality great fit
October 10, 2019

very nice quality great fit on my bike ty again leatherup for another great purchase

Date of experience: October 10, 2019
Thomas L.
Argentina
1 review
0 helpful votes
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saddlebags look great on my
October 10, 2019

saddlebags look great on my husbands bike. he doesnt like the plastic snaps that hold the tops closed. the shipping was excellent got them quick and the price was excellent. thanks leatherup

Date of experience: October 10, 2019
Mike N.
Argentina
1 review
0 helpful votes
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These bags look great and
October 10, 2019

These bags look great and are big and roomy. The inside pocket is great for stuff like glasses, sun block and chap stick...you know the stuff that is usually rolling around at the bottom of a bag. The outside pocket is also a great place for small things that you want to access quickly and easily. Love the quick release closure system. Like that although the bags can be zipped off the back tie downs would prevent anyone zipping off a bag and taking it. All in all a great looking functional bag with lots of personality.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States