Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought two of these jackets and added all the patches necessary for a letterman's jacket. It is a little lighter weight which my boys love! It looks amazing. I would recommend this to anyone that does not want to spend hundreds of dollars on a letterman's jacket!
Very nice looking jacket and you cant beat the price. However, my first ordered jacket was small and I ordered one size larger than the size chart suggests. I order two sizes larger - maybe just me. The exchanged jacket arrived and the first time I unsnapped the jacket one of the snaps broke. I was able to fix it - I hope, so I am questioning the quality. I've never had a snap break before.
Nice jacket, had to order one size larger to fit. Works well on the Bike!!
We bought two of these for our twins boys. They were MUCH cheaper then the letterman jackets that the school was offering. The quality is amazing and the price fantastic! They are lighter weight than traditional jackets so the boys will be able to get much more wear out of them (not a cold part of the US). Even the people that sell the traditional jackets were impressed with the price we paid! Thanks so much! We will be back when our other sons are ready for jackets!
Fast shipping ! Beautiful letterman jacket ! High quality materials and craftmanship. This type of jacket normaly sells for 3 to 4 times the price, what a great value. I would highly recomend the jacket.
Love this jacket! We bought some a couple years back for our employees and they loved them. They are great quality jackets, for a great price. When we need more, we will definitely be buying them here!
I loved the jacket and it was a great deal for the price!. Light weight and insulated.
Just bought my second, for my 2nd son and will no doubt buy a third, BEST LETTERMAN JACKET FOR THE MONEY, PERIOD
I brought this jacket for my husband Christmas gift and he absolutely loved it, he received numerous compliments and inquiries of where he got it from. He usually wears a XL in shirts and 2X in jackets so after reading the reviews that it run small, I ordered a 3X and it fits perfectly. I look forward to ordering from this company in the future. The quality was extraordinary and this jacket was a steal.
Purchased this jacket for several members of my club. The cut was perfect and the jacket is pretty warm. We had the jackets embroidered and there were no issues. Shipping was fast and size exchanges were handled quickly. If you are looking for a jacket that looks good on males and females this is the one...
Thin. Light weight. Light insulation. Very thin leather sleeves remind me of the soft, thin leather used for driving gloves. I've seen way better jackets; that cost a lot more.
I have a 50" chest. In this brand, I needed a 2XL. Chest, back, and shoulders are snug offering limited mobility.
Cuff is adjustable with 2 buttons. 10" & 11" openings. No elastic. The smaller opening fit my wrist just right....without a watch on. However, since my hands are larger than my wrist, I could not get the jacket on and off with the smaller opening. I needed to use the larger opening in order to get the jacket on and off, and wear my watch.
Top button was able to close snugly around my 18" neck.
Waistband was loose, despite the elastic. 45" opening, 58" expanded. Jacket was obviously made to fit a man with more of a belly. Lower torso was very baggy with a lot of excess fabric. Not very good for someone with a v-shaped torso.
Back measures 26" from collar to waist.
Sleeves measured 25" from shoulder seam to wrist.
8" from collar to shoulder seam.
Yes, this jacket is not the best. However, it's worth every penny. You want a great jacket, go somewhere else and pay more money. The best comes with a heftier price tag. My school's varsity letter jacket, and my team's competition jackets were custom made by Golden Bear Sportswear in San Francisco. Unmatched for quality and comfort. Thick leather sleeves, heavy weight wool, Thinsulate insulation......about 5X the price of this jacket. I will sew on patches from my local sports teams Super Bowl & World Series appearances, and use this as a game day fan jacket.
My wife told me she wanted me to get this for me for Christmas cause I've been wanting one for colder weather motorcycle riding. So she paid for it for me and received my purchase very quickly! The jacket is very comfortable and warm! I put my club cut on over it and looks great. We rode in 20 degree weather as always as a tradition on New Years day and this jacket performed well. Times are hard, so if you have a leather vest, throw it over this and you'll stay warm! Highly recommend, great value! UBMC Treasurer
Very nice club vest! Nice weight and suitable for patches! Nice fit, great price!
The vest was of good quality and price, I plan to order another one as well....
Great looking, nice fitting Plenty of pockets except that cell phone pocket is small. Great price...nice leather smell.
this vest is awesome, and was delivered so quickly! Highly recommend buying one and buying it from leatherup
Good vest, and WAY less expensive than similar models from other brands. Fits true to size. Despite the big American Flag and the name "USA Leather", it is made in China
Easy to order, fast shipping, high quality and a great fit! Would recommend this product!
Not a bad buy. The liners inside of one boot was mismatched, but not worth the trouble of returning. Pulled the pad out. Not sure what is leather or PU, whatever that is. For the money a good deal. If the boots saves one ankle or foot boo-boo they will be worth it.
Really like these boots. As others stated, they are light, very comfortable and also very nice to walk in too. When looking at other boots, I never liked how some of them looked. But these look like they are "normal" boots and not clunky looking at all. Rode with these for the first time in 95 degree weather and were cool during the ride. I also really like how they have a minimal heel unlike work boots or hiking boots and doesn't get hung up on the foot pegs when trying to shift and brake. I also like the strap at the top so you can cover the laces and they don't float around. The height of the boot is nice and covers your ankles for a bit more protection than the hiking boots I used to wear.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

