Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This item is tall but has more room that I could imagine. With it being a two-piece design, you can use either the main bag itself or just the roll depending on need. Either is designed to be used with the sissy bar.
Would I buy it again, well, let's just say that my in-laws left with mine for their bike and I immediately ordered another one for mine.
Sturdy materials. Roomy bags with lots of space for my stuff when I stop to shop or when going on longer tours. Mounts to sissy bar easily using included velcro backed wraps and straps. I use a couple of bungy cords for more secure tie down. My stuff kept dry while riding through a typical Florida thunderstorm. A great buy for the price.
Great! Fantastic! Everything you promised big roomy and no animals killed.
I ordered this for my boyfriend and he Loves it! Fits nicely and securely on the back of his Harley Road King! The smaller round pack that comes with it is perfect for day trips, I am very pleased with my purchase and the other items I purchased for myself as well. Leather Up is a Quality Company and just a fraction of the cost of Harley Gear!
This luggage is well worth the money. The overall quality of this bag is excellent. The hardware appears to be solid and the bottom of the main bag has a plastic reinforcement to keep it from sagging on the luggage rack. The Velcro straps that go around the sissy bar hold the bag securely and both bags have many hardware loops for extra security. I got a great deal from Leatherup and free shipping to boot. If you're looking for a great set of luggage at a bargain price this is it.
excellant products & service as always, great prices also, keep up the great work diane & dale martin spanaway,wa
It's BIG, real big. I packed my c-pap unit, enough clothes for three changes (jeans, t-shirts, socks, boxers, and a pair of shorts for swimming), shaving kit, and a roll of t-paper in the large bag with room to spare. The round bag will hold my rain gear and textile jacket too, it's a tight fit. And it can be used alone when the large bag isn't needed. I've had it over a year now; and I'm very satisfied with it.
I have only had this bag for 6 weeks and initially loved it. Lots of room. Seemed fairly secure when mounted on the bike. Looked great. Then one of the lower rivets on the wide top mounting strap fell out. In less than 6 weeks, there's no warranty. This is the 3rd XElement product I've bought here and the second to fall apart.
Bye-bye XElement. Never again.
This bag combo is freakin' awesome, carries enough for a long touring ride and ties down securely, and looks great on my bike
Great tire with a great price. What else do you need? Commercials will try to sell you name brands at premium costs. These are as good if not better.
I used everything from Michellin, Conti Attacks, Diablos, Metzeler - Shinkos are just as or better than the rest.
Recommended.
Just ordered these tires and there great! cheaper than any other site and with free shipping they were at my door in under a week. Thank you guys so much i am loving the new tires!!!!!
This thing is great. It is easy to put on and easy to remove it, just turn two nobs my hand, one in each side, and the windshield comes off. Now here is the thing, the windshield does not look at all with what is shown in the picture. If that shield looked like that I would not have bought it because I do not like all that wind resistance on a huge shield. That is why I like this proiduct. It is big enough to block the wind from your face, not completely but enough and it is small as to not change the looks of the bike altogether. Bottom line, for the price, this is a great deal. I bought a clear shield and it is very clear, good stuff.
wasn't what I wanted that was my fault. I put it one any way. Had to keep tightening the screws. Last night took a short trip and after 40 miles the bolt from the chrome came off leaving the windshield loose. Took of f the other one and threw the windshield away. Today I am putting the old one back on and will use it until I can find a decent windshield that mounts on the forks.
I have 3 street bikes and I run this brand and model of tire on all of them. These tires perform great in all conditions and wear great also. All my miles are street miles and no track time. Friend of mine got 7k miles on the rear of his 08 FZ1.
got it mounted on the bike looks good ,works good,the directions for mounting and assembling were a little obscure,but finally figured it out,Leather up has come through again,I am definitely a repeat customer.I will be buying more in the future
Simple, worked well, easy to install. I purchased one seperately at the advice of a salesperson at LU. Unfortunately, there was a mounting kit in the box with the windshield, so now I have an EXTRA sealed, new mounting kit. I am happy with the one on the bike!
it was nicer then I thought it is a Christmas present for my son I think he will really like it
Just what I was looking for at a great price point using my customer points! The set up was ez as can be!
So far I'm very happy with this purchase I'll post six months from now follow up after some use of the item.
Ride Safe!
Al from TampaBay
Put this on the back of a KYMCO 250 Granvista, had good tread left after 5000 miles, gave great cornering (almost too good, could hit center stand if not careful) balanced with only 3/4 oz. looked good, handled well wet or dry. Wish they offered a corresponding front tire and had it available in the size I need for my new scooter.
Bought this jackst for myself thinking I would only use it when the temp was around 55 to 60 degrees. Wrong! Put a zip up sweatshirt under it and it is warm down to freezing. For the price i am extremely pleased not expecting this quality at this price.
Very glad I checked LeatherUp!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

