Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Lisa H.
Argentina
1 review
0 helpful votes
Follow Lisa H.
Unfollow Lisa H.
Share Review
Report Review

Nice little helmet that get
October 10, 2019

Nice little helmet that get the job done. Not sure why the chin strap is so long though.

Date of experience: October 10, 2019
Shirley S.
Argentina
1 review
0 helpful votes
Follow Shirley S.
Unfollow Shirley S.
Share Review
Report Review

Excellent helmeit. Significantly lighter than
October 10, 2019

Excellent helmeit. Significantly lighter than my full-head helmet, and cooler as well. It's fit was slightly loose with the original chinstrap, but that was easily fixed with an add-on "snap kit" that installed in about 2 minutes. Exchangable face shields cope with different riding conditions e.g. clear ar night, tinted in bright sun. It arrived in perfect shape, 2 days before it was expected. I'll be back to leatherup.com!

Date of experience: October 10, 2019
Nancy Y.
Argentina
1 review
0 helpful votes
Follow Nancy Y.
Unfollow Nancy Y.
Share Review
Report Review

When I received my helmet
October 10, 2019

When I received my helmet and opened the box, I was t totally surprised. The quality of the helmet is a 10 star in a 5 star scale. The only thing I wished was the strap to be shorter so when you snapped it, you didn't have a lot of excess. Other than that I am totally pleased with the helmet. I will definitely order again from Leather up and will recommend them to other people.

Date of experience: October 10, 2019
Mike L.
Argentina
1 review
0 helpful votes
Follow Mike L.
Unfollow Mike L.
Share Review
Report Review

Nice helmet for the money,
October 10, 2019

Nice helmet for the money, not top end finish, sloppy sewing and D rings are junk. Get quick release buckle for $10 and good to go. Visor is pretty much useless but nice to be able to put on a shield for rain. Also know it is not a low profile helmet. I would buy it again in spite of the shortcomings for $24.

Date of experience: October 10, 2019
Linda T.
Argentina
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

Great helmet, doesn't push back
October 10, 2019

Great helmet, doesn't push back with the wind. Fits good too.

Date of experience: October 10, 2019
Carol Z.
Argentina
1 review
0 helpful votes
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

Great product. Just as described.
October 10, 2019

Great product. Just as described. Sized perfect. Looks sharp. Fantastic price. I paid over $100 more for a similar helmet before this one. Nice packing and fast shipping.

Date of experience: October 10, 2019
David N.
Argentina
1 review
0 helpful votes
Follow David N.
Unfollow David N.
Share Review
Report Review

very nice helmet. met all
October 10, 2019

very nice helmet. met all my expectations. shipping was very fast thanks

Date of experience: October 10, 2019
Anna B.
Argentina
1 review
0 helpful votes
Follow Anna B.
Unfollow Anna B.
Share Review
Report Review

Helmet size runs small. I
October 10, 2019

Helmet size runs small. I had to return it for a larger size. The chin strap is hard to fasten, would be great if it had a quick release . Return postage cost me more than the helmet. I have always had great service on all my orders.

Date of experience: October 10, 2019
Rebecca J.
Argentina
1 review
0 helpful votes
Follow Rebecca J.
Unfollow Rebecca J.
Share Review
Report Review

Overall I like the helmet,
October 10, 2019

Overall I like the helmet, it met my expectations. I had been off-road riding with a full face helmet that made me dizzy because it blocked my peripheral vission. This helmet wears more like a hat and offers the protection I need. The only issue I had was with sizing. I measured my head at 59.5cm and purchased the Large. It didn't sit all the way down without forcing it down and holding it. I purchased the X-Large and it fits perfectly. I'm keeping the smaller one for a spare, I drive a Polaris side by side and will offer it to passengers.

Date of experience: October 10, 2019
Christine S.
Argentina
1 review
0 helpful votes
Follow Christine S.
Unfollow Christine S.
Share Review
Report Review

Great buy ! Great fit
October 10, 2019

Great buy ! Great fit ! Also service was great ! Just what I was looking for as a replacement for my old helmet .

Date of experience: October 10, 2019
Jay T.
Argentina
1 review
0 helpful votes
Follow Jay T.
Unfollow Jay T.
Share Review
Report Review

Excellent buy! Good fit, light
October 10, 2019

Excellent buy! Good fit, light weight and looks good. Super fast shipping. I like the way this company operates - I will definitely buy from LeatherUp again.

Date of experience: October 10, 2019
Pamela P.
Argentina
1 review
0 helpful votes
Follow Pamela P.
Unfollow Pamela P.
Share Review
Report Review

I ordered one of these,
October 10, 2019

I ordered one of these, and the fit was perfect. I liked it so much, and at the great price on sale, I ordered another one. Fast shipping to, had both in a few days after ordering them Thanks leather up.

Date of experience: October 10, 2019
David Y.
Argentina
1 review
0 helpful votes
Follow David Y.
Unfollow David Y.
Share Review
Report Review

Helmet fits perfectly and arrived
October 10, 2019

Helmet fits perfectly and arrived in just two days. I don't really care for the chin strap. After snapping there is to much strap left hanging down. I prefer the quick release as another poster stated also. For the price and quality it is a great little helmet. I would recommend anyone who rides to buy their helmets at Leatherup.com if you want reasonable prices.

Date of experience: October 10, 2019
Shirley N.
Argentina
1 review
0 helpful votes
Follow Shirley N.
Unfollow Shirley N.
Share Review
Report Review

Great helmet. Fits perfect. The
October 10, 2019

Great helmet. Fits perfect. The 3 snaps makes it easy to take off and snap a visor in place.

Date of experience: October 10, 2019
James U.
Argentina
1 review
0 helpful votes
Follow James U.
Unfollow James U.
Share Review
Report Review

My review it is a
October 10, 2019

My review it is a light helmet but was disappointed it was not as shallow as I thought it would be but for the money it is not bad. I would recommend it

Date of experience: October 10, 2019
Sandra O.
Argentina
1 review
0 helpful votes
Follow Sandra O.
Unfollow Sandra O.
Share Review
Report Review

Great helmet for the price,
October 10, 2019

Great helmet for the price, very comfortable, not crazy about the strap but I can live with it.

Date of experience: October 10, 2019
Daniel S.
Argentina
1 review
0 helpful votes
Follow Daniel S.
Unfollow Daniel S.
Share Review
Report Review

I purchased 4 of these
October 10, 2019

I purchased 4 of these helmets for my Grandchildren when they come to visit and they have not been here yet. But I wanted to give 5 stars to Leather Up for customer service and price. Both are excellent. Nice job Leather up - I will be sure to come back. Now to get those helmets on my Grandkids heads! :-)

Date of experience: October 10, 2019
Stephen U.
Argentina
1 review
0 helpful votes
Follow Stephen U.
Unfollow Stephen U.
Share Review
Report Review

Very nice. I had to
October 10, 2019

Very nice. I had to remove the sticker in the back but all else looks and feels very god. I have not tried it yet on the road.. :) but I am confident it will be just fine.

Date of experience: October 10, 2019
Shirley B.
Argentina
1 review
0 helpful votes
Follow Shirley B.
Unfollow Shirley B.
Share Review
Report Review

Since purchasing this helmet I
October 10, 2019

Since purchasing this helmet I have noticed that it cuts down the wind with the front shield attached, where your head don't jerk back if you pick up a little speed. The helmet is also comfortable provided it fits your head.

Date of experience: October 10, 2019
Michael F.
Argentina
1 review
0 helpful votes
Follow Michael F.
Unfollow Michael F.
Share Review
Report Review

This helmet has proven to
October 10, 2019

This helmet has proven to be an outstanding investment. Perfect shape, weight and contour. Thanks, LeatherUp.com. I'll recommend you to my buddies.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States