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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Pennsylvania
1 review
0 helpful votes
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Perfect
July 31, 2022

Site was easy to navigate. PayPal and Apple Pay both available.

Date of experience: June 30, 2022
Wisconsin
1 review
0 helpful votes
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Love it
July 30, 2022

Follow the size chart and you'll love your new jacket.

Date of experience: June 30, 2022
Michigan
1 review
0 helpful votes
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Cute boots
July 30, 2022

So far so good. Ordering was easy. Not to fond of the return policy..

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Great service
July 29, 2022

I'm very satisfied with the customer service and quality of the products

Date of experience: June 29, 2022
New York
1 review
0 helpful votes
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Scam
July 25, 2022

Buyer beware. They will not return your emails if you are trying to cancel an order and will not pick up the phone when they are clearly open.
I had ordered boots that were too tight. So I wanted larger boots. And sent back the original for just an exchange. Well i waited for over a month and didn't receive anything so I started sending emails. No one responded back. I must've sent like 5 emails. So then I decided to call. I spoke to a nice young lady who seemed very helpful and i explained the whole situation and that it just put a bad taste in my mouth so i wanted to cancel. She even saw that i made past purchases before so I was no stranger. She apologized and said ok no problem I will cancel that order and in two days you will get that refund. A week later what do I get in the mail? A box from leather up containing the boots and the exact one that does not fit me. On top of that I said ok let me check my bank account to see if i got the refund because if i did i would send the boots back anyways because I don't want them anymore and they do not fit anyways. Long story short, I got no refund which tells me she lied to me and I received an email stating the boots were sent back because it was not in the original box. Mind you the boots are brand new. What kind of BS is that? You won't take it back because it did not come in the original box? I've sent purchases back from other vendors without the original package as long is it's still new with no issues. Heck, I even paid a restock fee which was no problem too. But Leatherup is petty. They are liars and jerk you around hoping you give up. Won't return emails either 2 weeks later or at all. And no one picks up when they are suppose to. I'm never ordering from them again. Do yourselves a favor and go with Revzilla or Tobacco motor wear. By the way Revzilla gives you a military discount and Leatherup doesnt honor our vets. Very bad experience. I shouldve read the reviews first.

Date of experience: June 25, 2022
Ohio
2 reviews
0 helpful votes
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Great products, I ordered 4 vests and quick shipping! Will buy again and tell my friends!

Date of experience: June 24, 2022
California
1 review
0 helpful votes
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New Product
July 22, 2022
Updated review

Easy and Convenient. Pricing, one-stop shopping. New product.

Date of experience: June 21, 2022

Easy and Convenient
July 11, 2022
Previous review

Easy and Convenient.

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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Gloves
July 21, 2022
Updated review

Very easy to shop the gloves I ordered are different from the once I got, new glove order has been shipped, not yet reserved. All in all, I'm very satisfied with customer service in making everything right.

Date of experience: June 21, 2022

Very easy to shop
July 15, 2022
Previous review

Very easy to shop

Date of experience: June 15, 2022
Massachusetts
1 review
0 helpful votes
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Awesome service
July 20, 2022

Easy to navigate site. Great description of products. Delivery was super fast!

Date of experience: June 20, 2022
New Jersey
1 review
0 helpful votes
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Great boots
July 18, 2022

Easy purchase in and out. Always find what I am looking for here

Date of experience: June 18, 2022
Wisconsin
1 review
0 helpful votes
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Wrong Size
July 18, 2022

The sizing chart is off. According to the chart a 4 XL should have done the trick, but this jacket was too small across my abdomen and no arm movement from the back.

Date of experience: June 18, 2022
Missouri
1 review
0 helpful votes
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Good Quality
July 17, 2022

Looks like it's made from good quality material. Patches that come pre sewn on have good placement.

Date of experience: June 17, 2022
Kentucky
1 review
0 helpful votes
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Denim Delight
July 16, 2022

Great $#*! stuff! Matched my denim black perfectly.

Date of experience: June 16, 2022
Canada
1 review
0 helpful votes
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Wicked awesome
July 15, 2022

Everything I have ordered from leatherup.com has exceeded my expectations, has been shipped and been delivered faster than expected.

Date of experience: June 15, 2022
Missouri
1 review
0 helpful votes
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Nice boots for a nice price
July 14, 2022

Good selection and quick checkout process. I have wide feet so I chose the wide option. These boots are quite comfortable and plenty wide. In fact, I'm accustomed to choosing a size or two larger to accommodate my width, but with this order I decided to try just ordering my size in wide. It was a good choice. The fit is good!

Date of experience: June 13, 2022
Michigan
1 review
0 helpful votes
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Great service, easy check out, would recommend friends.

Date of experience: June 13, 2022
California
1 review
0 helpful votes
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Chaps
July 13, 2022

Easy peasy transaction.
A rivet on the hip broke, didn't even get the tags off.

Date of experience: June 13, 2022
Georgia
2 reviews
0 helpful votes
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Really like the jacket
July 12, 2022

I liked that there was a sizing chart and that there was a jacket sized to fit me. If it does not run small in the shoulders and chest, I will be happy.

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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This was not what I ordered. The helmet box was correct, but the Helmet was wrong. I have sent a complaint to Leatherup.

Date of experience: June 11, 2022

Quick and easy
July 4, 2022
Previous review

Quick and easy. I would, however, think you should provide accessories with the helmets. Example: dark face shields, mirror face shield, whether or not it came be Bluetooth adaptable, etc.

Date of experience: June 4, 2022
Wyoming
1 review
0 helpful votes
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Very good products
July 9, 2022

The site was very easy to navigate. Pricing was good and it was a very quick delivery turn around.

Date of experience: June 9, 2022

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States