Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Here's the deal. I had one of these on my head when I was in an accident. I fractured a couple of ribs and got some road rash. While in the E.R.; got a CAT Scan. The lady E. R. doc looked at the scan, looked at the scuff on the helmet just behind my left ear, and said, "Mr. this helmet saved your life!" I replaced the old one with a new one. Enough said.
Great helmet, fit alot better than my skid lid. Really impressed with the looks and structure of the helmet. Can't go wrong with this one especially for the price.
This was my first half helmet I ever purchased. I am very pleased with the style and fit. And of course the price was great. Will buy from leather up again.
April 30, 2014
Ken W. from Beaufort, NC
Really like the helmet... great price and got here quick. On the down side; when I pulled the size sticker off of the helmet the shiny finish came with it. No time to send back. Went to Hatfield-McCoy trails last week and covered screwed up finish with my trail sticker...
Good quality for the money. As far as fitment, be sure to get one size larger than your normal size. Wish I had ordered an extra-large instead of a large. The large is a tight fit for me, not confortable.
Extremely pleased, very comfortable. If you are concerned about sizing I used a piece of string not too tight around my head measured in inches and used an internet conversion to cm. Its awesome
Good value but doesn't look like the catalogue photo
This is a great helmet. Bought two. One for my Wife and one for me. They are light and very well made. They are DOT approved as well.
Pros: Great price. fits is accurate to sizing chart. carbon design is light.
Cons: I bought this helmet as I was told that it was smaller than the skid lid helmet of which I own with the DOT rating. it is exactly the same size. I had been torn between this helmet and the Akoury helmet and went with this one due to the significantly lower price. Secondly, the buckle system is very rigid and the ring design makes it difficult to unbuckle the helmet when you are ready. i remedied this with an aftermarket quick release but thought shoppers should know the buckle is a pain.
Overall, i am not disappointed with the helmet. my personal expectation was that it would be lower profile than what I currently had (skid lid) and still be DOT rather than novelty helmet. this helmet is not smaller but a great price and comfortable to wear.
This is a great helmet for the money. It's light and looks great!
Great value for the money. Was purchased for my wife. She loves it. Light, and doesn't catch the wind like the HD branded helmets do. Fits nicely in the saddlebag.
The helmet fit like it should, comfortable to wear. Was hoping for true carbon fiber but believe its just a design but what can you expect for the price. Overall, well made and a great value for the price
Great fitting, great looking helmet. This is my second Outlaw helmet, and I am happy with the fit and comfort of this one as well. My only complaint is the length of the strap is really quite ridiculously long. Even with the snap in place , I have about 4 inches of loop sticking down. It doesn't seem to flap or rub, so I don't think it will be an issue. My previous Outlaw helmet had no such issue. I would think the strap length wold vary with the helmet size, so my medium helmet would have an adequate strap to fit a guy that wears a medium helmet rather than a strap long enough to fit a grizzly bear. Other than the strap, it's a five out of five in every category.
Very nice helmet! The graphics are just as shown. Also, the helmet is very light, but does not move up in high winds like my old one does. Hell, I would buy this helmet even if I did not have a motorcycle! Semper-Fi.
Much cooler than my 3/4. Classy texture finish and the flip-up shield stands out and does not interfere with my glasses.
the helmet was very nice, it is a Christmas gift for my husband and I think he is really going to injoy it. I would recommend it to any one who loves the Marine corp and wants a great helmet
The picture did not do the helmet justice!!! It is just beautiful. My dad was speechless when he opened it for Christmas. We are very pleased with the product and service. Will be back to purchase more items.
Katie- Rayne,LA
A Great value for the money. This is my second one to be available for riding two up. I would highly recommend it especially in hot weather conditions like here in Florida.
Very happy with the helmet. fits great , looks awesome and the quality seems good. looks and feels like a helmet that costs alot more money. and fast shipping. thanks.
My husband is a Marine and we ordered 5 of these helmets as they had been on back order. One for my husband of course, three of them went to our Marine Corps friends and the last one for my dad who served in the Army but is proud to wear the Corps for my husband. Everyone who has seen them, have fallen in love with them. Even asking where we had them custom made. Semper FI!!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

