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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Returned a very expensive rain suit after Christmas, of course is disappeared during the return. Rep wants a tracking number... no help whatsoever, now I'm out $67.00
At first I was blown away. The item literally arrived 2 days after I placed my order. I also really liked the item but needed another size. I went and used their site to get a return number and lable and had it in the mail to the the very same day I received it. I needed the item for the 15th of Feb and wasn't concerned since it was Jan 31 and their shipping was so lightening fast. They received my return on Feb 4. I heard nothing come Feb 10 and called and emailed just to find out that I needed to pay $9.99 and they hadn't even touched my return yet and wouldn't have had I not contacted them. So I pay the $9.99 immediately, explain that I needed the for the 15th, etc., and receive a shipping notice that same night of Feb 10. Here we are on Feb 12 and the tracking number is invalid because it has not even been sent to the shipper yet. Are you serious? I contacted them today to request they rush due to all of this run around, and have yet to receive a response, even if it says kick bricks. So disappointed that they have no ruined my plans.
Leatherup is so great. They're patient and the follow through is perfect.
Received a partial order that was not the size I requested, then they claimed that I ordered that size. I now have to pay return shipping and insurance on the item. I then did some research about this business and found that the vice president, Arash Aziz-Golshani, was convicted of felony securities fraud years ago. Do a google search of his name. And avoid this company like the plague!
Ordered jacket for 14 year old grandson that takes Boy's XL. Ordered Boys youth XL could fit a 4 year old. Very small and then you have to pay for returning. Not good at all. Then ordered 5XL and it wasn't much larger. Had to pay for returning this too.
Ordered jacket through Amazon. Ordered a 4x and recieved a large. They wanted ne to pay for return shipping for their mistake. Several attempts were made to correct problem and got no response. Will do business elsewhere. Took care of return
Customer pays return shipping regardless of the problem. Also took a very very long time to ship. I wish I had never found this website.
Leather up customer service was amazing. I found two size charts, called customer service and Shelley was outstanding. I was told to use the chart which scrolls along with the jacket pictures and chose the size according to the measurements listed rather than the S, M, L. The jacket arrived yesterday true to the numbers, heavy leather and at a bargain price. This was my first purchase from leatherup but it will not be my last.
They might have some good products but heaven forbid you have to refuse one. Going on two months now and they refuse to refund my money. Worst customer service ever and they are crooks. When they do figure out how to respond to an email later, it is as it it's written by a robot. They have no common sense and lack any idea how to run a customer friendly business. Days pass between emails and they still refuse to refund my money.
Bought a vest from here that was advertised as real leather and it felt flimsy, cheap and fake. They should call this site PleatherUp.com
The reviews for this company are all fake. Take a look at any review here and every reviewer only has one review. I also couldn't locate a Delaware address for this company. Shady!
I am very happy with my purchase at this time and do not see any foreseeable issues regarding my new harness boots.
Great place. Waiting on my order and if its what i'm looking for. I need more items. Thanks...
Read some of the negative reviews of this company before ten days ago. That was before they spammed this page with over 30,000 fake 5 star reviews. Sitejabber please take action against this violation of your Terms & Conditions and, quite possibly, the law,
The jacket I purchased from them had snaps missing and others fell off with first use. Contacted leather up customer service and was offered $15 credit if I would repair snaps myself which I agreed to. I was told to receive credit I needed to send picture of missing snaps to *******@letherup.com which I attempted to but they kept rejecting my emails and now no one answers any of their phones.
Needed a roomy bag that wouldn't interfere with my top-opening saddlebags, and this is a perfect fit for my needs. If I need to add even more room for a longer trip, I have the option of buying the roll bag from the same system that would fit right on top. So far this one is perfectly sufficient. My luggage rack has a slight tilt to it, keeping the bag from 'settling down' flat, so I added a couple of zip ties in inconspicuous spots for a little more stability. Perfect!
Good jeans, they might run a size smaller than you're used to but they are nice looking and feel pretty durable.
They do run small wish I had known this before I purchased I would have adjusted the size at the time of purchase. Color is darker than picture shows but they are nice looking
Awesome pants, love how they look like ordinary jeans and not bike specific. Comfortable and loose exactly what I was looking for. The denim doesn't get hard after a wash and dry cycle and they're very durable. Haven't taken a spill (knock on wood) so I can't speak on the protection. A must own!!!
These jeans arrived within 3 days of ordering. They are heavier than I expected but very well constructed. I live Southern California and need lightweight durable pants for riding in our endless summer. The length was just right. I am 5'7'' and 210lbs. I ordered a size 16 that fit great EXCEPT for the waist band. These are super low-rider on the hips and would gap in the back when I sat down. Probably best suited to women without hips at all. Very uncomfortable for sitting much less riding. I have returned them. :-(
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members