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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I'm am really pleased with the purchase of this item. The price was right I can't wait for Spring here in NY State to use it
Thank you so much, great deal !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Love this helmet. It's a little noisy but bearable. Fits snug but comfortable. The double visor feature. It's great that I can flip the chin bar all the way back for that open face helmet feel or close it when it's chilly or raining. Has great air flow through the vents.
I'm very happy with the helmet, the fit and features are top notch, great shipping, enjoyable experience.
Everything I thought it would be. Had a hawk helmet before and had to give it up for a recall. I really liked it but I learned I was wearing the wrong size based on the size chart so I ordered to fit properly. If we could just get rid of this winter. Looking forward to trying it. I would recommend the Hawk ST-1198 without second thoughts.
I had an earlier model of this helmet and loved it but it was stolen off my bike. So I bought the newer model knowing I would be getting a quality built helmet. I really like that I can flip the front all the way back with no wind resistance like I had on the older model. I live in La Paz Mexico and it gets pretty warm in the summer and it will be nice to ride with an open face helmet when I choose to. I also like the tinted sun visor I don't have to wear sunglasses. My Harley helmet is an XL so that's what I ordered and it fits perfect. I would recommend this helmet to anyone. For the price, features and quality I think this helmet is right in line with helmets costing 3 times the money.
helmet came in sooner than i thought fit perfect one of the best helmets i have had in years
This is my second one to order , in the recent ice storm I took a spill and busted the front visor , I hit hard and nearly broke my foot BUT the helmet took the brunt and I limped away ,it hit hard I know that but did a fantastic job of protecting me . I love the fit especially in rain and cold the jaw seal is just fantastic . If you need a helmet this is the one. I ordered XL for me to fit my com system in it and it fits Great
I am a newbie to full face helmets but was delighted by the many features. Very happy that i decided to buy a modular helmet because I did struggle to get my ears past the padding. The modular design allows me to pull out on the straps and get them past the padding. I haven't been able to test the ventilation because of snowy weather but I am sure it will be adequate. All in all i love it.
Great color to have as a spare inside helmet in case of rain or lost glasses. Shades a sunny day but brightens up a night or cloudy day. Fits great & easy to change.
This helmet was everything described. I really like the quick attach and detach strap.
Bought this for my wife, I wanted a modular for her to replace her older full face helmet. This fits great, looks good, and has all the nice functions. She really likes it.
I bought this for my daughter as a birthday present. She was impressed with the way it looks. I was impressed with the fit and finish, especially at under $90. Having the drop down sun visor is a bonus too, kind of like on a fighter pilot's helmet. My daughter had been able to learn how to put it on and take it off by herself pretty fast. I hope we'll never need it for anything more than bug and wind protection, but I'm certain that it will protect the 'ole noggin in the case of an accident or hasty dismount.
Bought this for myself as I was looking for a modular. Wanted something pretty, as I'm a proud lady rider! but had to meet my safety standards. this helmet exceeded all my expectations! love the look, fits like a dream, never thought I would get drop down sun glasses for under $100 and the easy clip release is awesome.
nice helmet release button jammed and had to be repaired. Also was unable to connect a H/D intercom accessory to helmet. But as a helmet it works ok for the price
I was looking for a new helmet and found the color combination in this Hawk Helmet. I prefer a gloss finish but purchased this matt finish. It looks amazing! The gray and black match my bike perfectly! The fit is always the same, great! I've ordered Hawk Modular helmets in the past and the size never varies. I can count on the look, fit, and durability.
Order for my wife. Great helmet for the price, fits well but would have liked a bit thinner padding. Great service.
I've been wearing my CS-2N for a few months now and I really like it. The best thing about it is when you wear it with the curtain attached you eliminate wind noise and there's no need for ear plugs. You can also hear your music better. The added plus is the Anthracite matches my 2007 Stratoliner perfectly.
Great price on a quality helmet. It has alot of padding inside which caused it to run a little small to size on my head. I'm not a fan of the small visor either, but that's the way it comes. Great service and fast shipping as always!
Hard to say on durability , my head has not met the asphalt yet ! However it is a good fit and that is what I have found out you need when the time arises ! seems very secure at high speeds and high winds .Did purchase a shield separate and it is great for keeping the cold air off during winter . The neck curtain is a nice addition as well during winter . Shipping was as fast as it gets .
Tried a "cheaper" headset and there is no comparison. Spend a few extra bucks and go with the J&M headsets - THEY ARE WORTH IT!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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