Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
fit perfect to size. look awesome. i get compliments everywhere i go..
nice and light great reinforccement and its like a sneaker in summer great to put on instead of a work boot.
I love the look of the Joe Rocket boot. It is very good quality and the fit is great. I wear a ten and one-half and bought an eleven. The only problem I have had is securing the lower strap above the arch on the left boot - sometimes the clip pops loose and the strap opens up. Not sure if I am not securing it with enough pressure but I can't get it to click in like the right boot. I have only used them five times. Hope this helps.
Trust the size chart on this one. I am 5'7" 160lbs 40" chest and med. fits perfect. I purchased this to ride my sport bike where my full leather jacket just feels too heavy. Ventilation is adjustable to suit the temperature and riding speed, works well. The jacket is warm down to the 50s with all vents closed and the liner out. I have ridden in the low 40s with the liner in and were way toasty. This is now my most comfortable jacket and I got so many compliments on how good it looks.
Ordered and received within 6 days. Having had experience with HJC Helmets in the past, I knew what to expect. The size chart is very accurate, and the helmet fits like a glove. The ear holes are large enough to accommodate Scala Rider Q2 earphones with no interference or compromise of comfort. In my opinion HJC provides the best bang for the buck, but it all depends on the shape of the wearers head as to comfort and fit. I am just lucky that it is a perfect match for my noggin. LeatherUp as usual provided exceptional service and price. Highly recommend.
Received the Atomic 4.0 jacket very quickly from Leather Up - great service. I am very pleased with the quality of the jacket. I live in Texas and was concerned they would run out of my size when the weather got cooler. The jacket appears to be very sturdy and has all the features I will need and then some. It allows you to adjust the waist for a good fit and arms. I'm 5'11" and 185 lbs and have a 44" chest and the jacket fits perfectly. You could be a little smaller or a little bigger and it would still fit with the adjustments they give you. Extremely pleased with this jacket and Leather Up.
This jacket is awesome! Size chart is accurate! I've worn some jackets where the collar really aggrivates my neck/chin area because of a seam or zipper, this jacket does not at all! Would recommend taking into account size values invade you're wearing layers! Love my jacket!
I've only had the jacket for a few weeks now so I can't yet fairly rate the long-term durability. I must say, it's aa a mighty fine jacket for the price. The liner arrangement isn't nearly as obnoxious as the Xelement jacket I previously owned, nor does it make me look nearly as RoboCop-ish. One of the biggest challenges in my search for a jacket is to find one that isn't all clown-like with bright colors and corny logos. There are 3 patches on the jacket that I immediately took a seam ripper to and now it looks simply marvelous.
I'm 5'7" 130 and the small fits me quite nicely. I did read the previous reviews about zipper problems being common in Joe Rocket jackets so I'm being gentle with them. I haven't been out in the rain with it yet so I can't vouch for the water-repellent qualities and I don't use the vents at all because I live in San Francisco where the weather is consistently between 45-65 degrees.
I'm very happy with this purchase and highly recommend this model!
I ordered this jacket and had it before the week was over. I have been looking for a good riding jack that was not leather. The sizing and price on this jacket is perfect, and it's super comfy, even with the protection in. I have tried on a bunch of different jackets and I have to say this one is the best fit for me. This was the first time I have ordered from this site, and I will be back to order more. Stoked.
I ordered the first and hand to return for a larger size. I have two other Joe Rocket jackets and this model runs a whole size small. Other than that the jacket is tough and fits great. So far it has been water and wind proof as advertized. It feels good on and is not resrictive in any way.
seems to be a great jacket, have not used it in warm weather, so i cant tell what it will be like without the liner
Works as expected, although not quite as dark as I would have hoped for. Still, effective and much better than clear in a typical morning/afternoon commute.
I love this jacket! Just enough pink. The air flow is excellent and the ability to custom fit to your figure is great. The sleeves are just a hair longer than I'd prefer, but not so much that I'm really bothered. Overall I am completly satisfied and LOVE this jacket!!
Wanted to change from clear to dark smoke rather than wear sunglasses. Item received within 4-5 days of ordering. Came undamaged. After brief confusion, learned you rotate the plastic emblems on both sides of helmet, and pull them out. Existing visor slides out, new on slides in. Re-insert emblems then rotate back to original position. Visor easily installed and locked in. Very satisfied.
I love this jacket! I can "customize" it for any ride, any weather and still look good. Liner is easy in/out. It's got just enough pink to be interesting and the tone on tone embossing adds a nice touch. Sleeves are a little long but not enough to be a real bother.
Love, love, love this jacket. Feminine looking, yet sturdy. The fit is PERFECT if you use their size chart. I like that the sleeves are long because I have long arms and legs for a short gal. The quality of the jacket is great. Should last a long time.
Awesome jacket and fits great and looks awesome. Anyone should get the next size up from your current size. :)
Love it! I bought this for mu daughter who races go-karts. The protectors and pads are awesome!!
I'm not sure how to rate these in terms of stars. They worked fine until one of them didn't. Rode for about a week with one on the index finger and one on the thumb, and then the one on the index finger just stopped working completely. Wiped it off, tried cleaning it first with nothing so as not to damage it, then a bit of water, then a bit of alcohol in case it was just dirty. NOTHING would make it work again. The one on the thumb still works. Don't know what to make of it.
So I just rated three stars down the line, because when they worked they worked fine but I've no idea why one stopped.
Like the lenses, wish I would have seen the the frames were blue to, would have prefered black frames
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

