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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Brian N.
Argentina
1 review
0 helpful votes
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Like every thing about these
October 10, 2019

Like every thing about these helmets. Over all my only wish is to have more color selection and perhaps bluetooth integration. The 'flip all the way over' face shield option while still having the sun shade is fantastic. Also, there is room in the helmet for glasses/goggles for those who find the sunshade as either insufficient coverage or insufficient darkness of the sunshade.

Date of experience: October 10, 2019
David H.
Argentina
1 review
0 helpful votes
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Nice fit, great look, BUT......with
October 10, 2019

Nice fit, great look, BUT......with both visors down there is a wind whistle above 30 mph. Top of outer visor does not touch seal strip. The noise is too annoying to contend with.

Date of experience: October 10, 2019
Elizabeth E.
Argentina
1 review
0 helpful votes
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Super Helmet! Buy one, beats
October 10, 2019

Super Helmet! Buy one, beats eating Mormon crickets! Fast Shipping, great company! A !

Date of experience: October 10, 2019
Tony H.
Argentina
1 review
0 helpful votes
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These helmets are so much
October 10, 2019

These helmets are so much better than the ones that the front visor will not unlock and raise. They are just so more convenient. The color and graphic on this helmet work together for a very classy overall look.

Date of experience: October 10, 2019
Pamela K.
Argentina
1 review
0 helpful votes
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Another great experience with Leather
October 10, 2019

Another great experience with Leather Up! Great products, great pricing & fast service - what more could you want?

Date of experience: October 10, 2019
Sharon H.
Argentina
1 review
0 helpful votes
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Great value! I was worried
October 10, 2019

Great value! I was worried about what kind if helmet I would be getting for the price. I am very impressed. It is well built and very quiet. A huge improvement. The visor and all moving parts move smoothly and feel solid.

Date of experience: October 10, 2019
Richard S.
Argentina
1 review
0 helpful votes
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Got this helmet and am
October 10, 2019

Got this helmet and am

Totally impressed. It fits great, feels great, and looks awesome. It came on time and I have already ordered a leather jacket and sunglasses. Love this company.

Date of experience: October 10, 2019
Angela B.
Argentina
1 review
0 helpful votes
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A really terrific helmet for
October 10, 2019

A really terrific helmet for the money. Lots of great features and a comfortable, secure fit. It is sweet looking and after just doing a 1000 mile trip with it I can say it passed all tests with flying colors. My only complaint would be the clarity of the tinted visor. It is a bit distorted. That being said, all else is super nice. Leather Up is a great company with products that reflect excellent value. I have always been happy with my purchases.

Date of experience: October 10, 2019
Jeff X.
Argentina
1 review
0 helpful votes
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Love it! Now I don't
October 10, 2019

Love it! Now I don't have to carry 2 helmets around, no matter what the weather I'm prepared. the flip back face cover doesn't add any extra weight or catches wind.

Date of experience: October 10, 2019
Martha H.
Argentina
1 review
0 helpful votes
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Great helmet at a great
October 10, 2019

Great helmet at a great price. Love the features and the look. I ordered an XL and it fit tighter than my old XL helmet, sizes seem to run small. helmet's a little snug but I love it.

Date of experience: October 10, 2019
Amy C.
Argentina
1 review
0 helpful votes
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This is my second Hawk
October 10, 2019

This is my second Hawk modular helmet. This one fits tighter than the previous one. I use it in off road desert riding and the flip up front is very handy when I stop because I am able to get a drink of water without taking my helmet off each time. The finish is good, good padding, effective vents. Very good price for the quality. I don't use the dark sunglass visor because it interferes with my glasses. I would recommend this helmet

Date of experience: October 10, 2019
Frank D.
Argentina
1 review
0 helpful votes
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I bought this as a
October 10, 2019

I bought this as a gift for my son. His head measured at the top end of the medium range and the helmet fits but was really snug when new. It has loosened up some with use and will kepp him from growing his hair too long. Aside from that he likes the helmet especially how well it is ventalated. Great price and quick shipping from leatherup we are very satified costomers.

Date of experience: October 10, 2019
Nick W.
Argentina
1 review
0 helpful votes
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This is my second Hawk
October 10, 2019

This is my second Hawk helmet. After the company stood behind its product recall and fully refunded the cost of my previous Hawk helmet, I couldn't help but purchase another. The cost of the helmet is very good considering the high quality. Other Chinese-made helmets do not have the fit and finish of Hawk helmets. The modular design is hard to beat. One problem I've always had with helmets is the ability to comfortably wear glasses. First, with the built in shade, you don't need to wear sunglasses. Secondly, if you do have to wear glasses the ample room around the ears makes wearing spectacles reasonable. The airflow through this helmet is amazingly good. So much so, that it actually doesn't provide much protection against the cold. Even with the vents shut, my ears got cold on a <40'F morning. On the positive side, the benefit of good airflow is reduced fogging. The wind noise is not unreasonable for a modular helmet. One feature that I miss on this helmet is the easy on/off clasp on the previous model. This model has a tried-and-true d-ring closure. The fit is accurate as well. The overall shape is very round, necessitated by the full opening of the modular design. I'm not sure how often I'll use the helmet as a 3/4, which is specifically discouraged in the enclosed directions. I only wish it was available in white when I purchased mine. I would certainly recommend this as a good purchase.

Date of experience: October 10, 2019
Shirley H.
Argentina
1 review
0 helpful votes
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Glad I used size chart.Shipping
October 10, 2019

Glad I used size chart.Shipping is fast. Like the inner shield but should be a bit larger or taller, seems it should come down to your nose. Chin guard needs to be shut firmly so it latches closed. just a couple small issues. I like the helmet, you have many ways to wear or use it

Date of experience: October 10, 2019
Dorothy A.
Argentina
1 review
0 helpful votes
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great helmet for the price.looks
October 10, 2019

great helmet for the price.looks great.... does not feel heavy on the head and i have an xl. the sun shade on mine is clear. iv'e heard others complain about it being blurry. not mine. i'm really liking it so far..... get one

Date of experience: October 10, 2019
Sam L.
Argentina
1 review
0 helpful votes
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Fantastic helmet with loaded with
October 10, 2019

Fantastic helmet with loaded with features. The vents work well and Ireally like the dual visor. I can raise the face shield and lower the sunvisor. I recommend this helmet to anyone looking for comfort and save a few bucks.

Date of experience: October 10, 2019
Linda O.
Argentina
1 review
0 helpful votes
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Fantastic helmet has features not
October 10, 2019

Fantastic helmet has features not even found on extremely expensive helmets. Had a glitch in ordering but Leatherup jumped in and took care of it. Great helmet fantastic customer service.

Date of experience: October 10, 2019
Melissa G.
Argentina
1 review
0 helpful votes
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Just purchased my second one
October 10, 2019

Just purchased my second one of these. The previous one held up well I thought. It suffered a breakage of a a small plastic clip early on but was still fully functional and after 2 years and well over 7000 miles of scooter riding it started to have some liner separation issues. Got rid of that one when I sold the scooter. New bike - new helmet. The size once again fit well and I noticed a few improvements from the old one, most notably the quick release chin strap. Still easy to open and close and adjust with the gloves on. I'll likely be looking to see if it is still in production at this price when I need another.

Date of experience: October 10, 2019
Mark S.
Argentina
1 review
0 helpful votes
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Well made, fits exactly like
October 10, 2019

Well made, fits exactly like my previous Hawk helmet. Cheek pads are very tight, but I believe they will compress with use and fit will be perfect. One complaint - the description and videos tout the fact that you can ride with the chin bar flipped to the back, but the tag shipped with the helmet states in plain chinglish "Attention: The helmets must be used with the chin guard closed. Not very reassuring. Still a nice helmet for the money.

Date of experience: October 10, 2019
Helen U.
Argentina
1 review
0 helpful votes
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OK this is my third
October 10, 2019

OK this is my third order for this helmet. I would really like one in a carbon fiber composite but I can't find a modular helmet that goes all the way back in carbon fiber. The 1st one I ordered had the lens vibrate and break on one side while I was on a long trip, so I had to break it off completely and then water got in so I could not ride in the rain. I almost always ride with the chin bar all the way back, only put it down for interstate riding, so I'm sure this leads to a lot of vibration. But this is why I love this helmet.

the 2nd helmet I ordered is a bit stiff on the locking. It wont lock right away at sliding down, I have to reach in with my left hand to make sure it's latched. probably a good idea to do anyway, but I almost returned it, except I needed a helmet due to the visor issue (see above)

the Fit is a bit tight for an XL, the sena speakers are really tight on my ears and require a lot of adjusting. My next helmet is going to be a XXL, since at bike week all the other helmets I tried were 2X and fit well. At 85mph its a bit noisy and I have to blast the stereo, but I suspect every helmet would be the same.

The Visor is OK for overhead sun, but not dark enough for direct sun in your face (rising/setting sun) for that you need some extra shades, and if you wear extra shades you may want to go a size larger since the frames press into your head and can be uncomfortable..unless you wear goggles... in which case they're fine.

I just wish they made it with a stronger/lighter material like carbon fiber. Shoei makes one but the Neotec doesn't go all the way back...oh and its 600 dollars.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States