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LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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35,753 reviews

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Massachusetts
2 reviews
0 helpful votes
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Solid Company
September 3, 2021
Updated review

Experience rating based on this and previous purchases. Smooth purchase transactions, efficient and effective customer service when issues arise, surprisingly fast delivery time.

Date of experience: August 4, 2021

Experience rating based on previous purchases
August 27, 2021
Previous review

Experience rating based on previous purchases. Smooth purchase transactions, efficient and effective customer service when issues arise, surprisingly fast delivery time.

Date of experience: July 28, 2021
Colorado
1 review
0 helpful votes
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Female Leather Vest
September 1, 2021
Updated review

Easy to navigate website, Vest is great overall. Runs small size up one or two sizes. I used proper measurements and it was still small. Shoulders are wider than I hoped so I'll be shopping for an additional vest with not so wide shoulders. Overall great quality and looks great.

Date of experience: August 1, 2021

Easy to navigate website
August 24, 2021
Previous review

Easy to navigate website

Date of experience: July 25, 2021
New York
1 review
0 helpful votes
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The original
August 30, 2021
Updated review

This is the original jacket I wanted back in March but was out of stock. So glad the company notified me when it came back in stock because it is awesome! Love my jacket and delivery was super quick. Thank you for a great shopping experience.

Date of experience: July 31, 2021

Glad the company got back to me
August 23, 2021
Previous review

Glad the company got back to me. I really liked this jacket!

Date of experience: July 23, 2021
Michigan
1 review
0 helpful votes
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The boots fit great and are super comfortable
August 30, 2021
Updated review

I received an email when the size I needed was available.

Date of experience: July 30, 2021

I received an email when the size I needed was available
August 23, 2021
Previous review

I received an email when the size I needed was available.

Date of experience: July 23, 2021
District of Columbia
1 review
0 helpful votes
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Exceptional
August 29, 2021
Updated review

The online ordering process provides a great ease of shopping. Excellent delivery time as well!

Date of experience: July 30, 2021

Ease of shopping
August 22, 2021
Previous review

Ease of shopping

Date of experience: July 23, 2021
Georgia
1 review
0 helpful votes
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Leather vest
August 28, 2021
Updated review

Didn't fit was too small measurements were off. I am going to donate it to a ride I am going to on Sept 4th for a woman with brain cancer. Will figure out the correct size and order another.

Date of experience: July 29, 2021

So far so good
August 21, 2021
Previous review

So far so good. If your measurements are correct for the size I ordered it will be great

Date of experience: July 22, 2021
Nigeria
1 review
0 helpful votes
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I like it
August 28, 2021
Updated review

I AM VERY SATISFIED. The order placement simple and straight forward. Shipment was on time therefore my overall experience was great. Thank you

Date of experience: July 29, 2021

I AM VERY SATISFIED
August 21, 2021
Previous review

I AM VERY SATISFIED

Date of experience: July 22, 2021
California
2 reviews
0 helpful votes
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Very happy with purchase
August 28, 2021
Updated review

Very easy to navigate site purchase was easy and fast

Date of experience: July 28, 2021

Very easy to navigate site purchase was easy and fast
August 17, 2021
Previous review

Very easy to navigate site purchase was easy and fast

Date of experience: July 17, 2021
Pennsylvania
1 review
0 helpful votes
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Very satisfied
August 28, 2021
Updated review

First time ordering from this company very satisfied will order again

Date of experience: July 28, 2021

First time ordering from this company very satisfied...
August 20, 2021
Previous review

First time ordering from this company very satisfied will order again

Date of experience: July 21, 2021
Massachusetts
1 review
0 helpful votes
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Great new vest
August 28, 2021
Updated review

Very Good but site kept kicking me back to the previous page

Date of experience: July 28, 2021

Very Good but site kept kicking me back to the previous...
August 21, 2021
Previous review

Very Good but site kept kicking me back to the previous page

Date of experience: July 21, 2021
Arizona
1 review
0 helpful votes
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Mesh Riding Jacket.
August 26, 2021
Updated review

Easy browsing, selecting of product to review, and return to where you last were. Great prices.

Date of experience: July 27, 2021

Easy browsing, selecting of product to review, and...
August 19, 2021
Previous review

Easy browsing, selecting of product to review, and return to where you last were. Great prices.

Date of experience: July 20, 2021
Georgia
1 review
0 helpful votes
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Jacket
August 26, 2021
Updated review

Great website and easy to order also the prices are awesome. I will recommend this site to family and friends

Date of experience: July 27, 2021

Great website
August 19, 2021
Previous review

Great website

Date of experience: July 20, 2021
Georgia
1 review
0 helpful votes
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Quick shipment
August 25, 2021
Updated review

Got my orders quicker than I expected. I will be ordering from you again.

Date of experience: July 26, 2021

Very good so far for a second time order
August 17, 2021
Previous review

Very good so far for a second time order

Date of experience: July 18, 2021
Virginia
3 reviews
0 helpful votes
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Great Experience
August 24, 2021
Updated review

I really enjoyed finding exactly what I wanted. The only difficult part was the selection was so big I felt like a kid in the candy store.

Date of experience: July 25, 2021

Great selection
August 16, 2021
Previous review

Great selection. Easy purchasing.

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Great product Arrived on time.
August 23, 2021
Updated review

Always have the gear I need. Price and quality has always been beyond expectations

Date of experience: July 24, 2021

Always have the gear I need
August 16, 2021
Previous review

Always have the gear I need.

Date of experience: July 17, 2021
Nebraska
1 review
0 helpful votes
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Awesome looking Jacket
August 23, 2021
Updated review

Outstanding, Love my first Jacket I bought last month and I've been waiting for this one. Can't wait to get it

Date of experience: July 24, 2021

Outstanding, Love my first Jacket I bought last month...
August 16, 2021
Previous review

Outstanding, Love my first Jacket I bought last month and I've been waiting for this one. Can't wait to get it

Date of experience: July 17, 2021
Georgia
2 reviews
0 helpful votes
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Fast delivery perfect fit
August 22, 2021
Updated review

Great jacket and it was on sale. I love the fit and the quality

Date of experience: July 23, 2021

Happened to find almost exactly what I was looking...
August 15, 2021
Previous review

Happened to find almost exactly what I was looking for but in the closeout section so i could not resist.

Date of experience: July 15, 2021
Oregon
1 review
0 helpful votes
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Beautiful, I really like this jacket
August 22, 2021
Updated review

Quick and easy thank you very much will continue shopping

Date of experience: July 22, 2021

Quick and easy thank you very much will continue shopping
July 17, 2020
Previous review

Quick and easy thank you very much will continue shopping

Date of experience: June 17, 2020
Michigan
1 review
0 helpful votes
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Sizing chart issue
August 21, 2021
Updated review

Based on the sizing chart I ordered an XL but found the vest to be too big overall. The side ties were completely tight and the vest was too long with no room to tighten the sides. Sure the L would work but I leave for a 3 week bike trip next week.

Date of experience: July 22, 2021

Found what I needed quickly and the descriptions and...
August 14, 2021
Previous review

Found what I needed quickly and the descriptions and pictures were very good.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
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First order
August 21, 2021
Updated review

Shipment delayed, product quality questionable. Size very small. Not worth the price.

Date of experience: July 22, 2021

Easy, simple
August 14, 2021
Previous review

Easy, simple

Date of experience: July 15, 2021

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States