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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Melissa P.
Argentina
1 review
0 helpful votes
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So happy that I bought
October 10, 2019

So happy that I bought this helmet! Some wind noise yes, but expected with a modular. Fit is perfect and the sun shield works great. And it looks great as well. I would buy it again.

Date of experience: October 10, 2019
Mary A.
Argentina
1 review
0 helpful votes
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Excellent helmet. I bought two
October 10, 2019

Excellent helmet. I bought two of these and they fit great. Comfortable, easy to adjust, and love the way it opens. The flipped down shades are a bonus. You cannot beat the price.

Date of experience: October 10, 2019
Susan B.
Argentina
1 review
0 helpful votes
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I' ve been riding for
October 10, 2019

I' ve been riding for years and have never used a full face helmet until now. Living in the NW, you just learn to ride in the rain, that is if you don't want to just ride on the occasional weekend. And this helmet is great and makes riding in the rain not a problem. Just returned from a two hour drive in the rain and the helmet worked great and it was a pleasant surprise. Can't go wrong buying this helmet

Date of experience: October 10, 2019
Thomas K.
Argentina
1 review
0 helpful votes
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Overall nice helmet. I initially
October 10, 2019

Overall nice helmet. I initially bought a Large and decided it seemed a bit tight. After reading horror stories about trying to do returns I decided to just keep the Large and order the Extra Large as well.

Date of experience: October 10, 2019
Diane O.
Argentina
1 review
0 helpful votes
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Replaced a Bilt that didn't
October 10, 2019

Replaced a Bilt that didn't quite work out and upgrading from a previous Hawk that was equipped with BT but wasn't compatible with my new GPS. This one fit great but the release button is rather stiff. After a long day it seemed difficult to press the button properly to release and flip it open. If you hear a vibration when riding at high speeds, reach up and push the vfent piece on top open and the noise stops. Did a 3,249 mi trip in 19 days over 12 states in the SE USA and worked great for all weather types. Even when I got caught in a wash out in AR during flash floods, no problem when I went down. It dried out quickly and saved my head! Love my Hawks!

Date of experience: October 10, 2019
Virginia B.
Argentina
1 review
0 helpful votes
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I was very surprised by
October 10, 2019

I was very surprised by the quality, fit, and function of this helmet! For the price there is no better helmet out there. The dual visor option is fantastic and the helmet feels great on the head at highway speeds. I would recommend this helmet over many other more expensive helmets. It is cool in 80 degree weather and there is reduced wind noise while on the highway. This is by far the best helmet I own.

Date of experience: October 10, 2019
Stephanie I.
Argentina
1 review
0 helpful votes
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I've been using HAWK helment
October 10, 2019

I've been using HAWK helment for years and love the fit and durability of the helment. I've tried HJC and went back to my HAWK. Just wish they would come out with HI Visibility colors in this style

Date of experience: October 10, 2019
Jay T.
Argentina
1 review
0 helpful votes
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This is a great helmet
October 10, 2019

This is a great helmet for the price. The drop down sunglasses are a great feature. Very comfortable helmet and I followed the size chart on the site and it worked perfectly for me. I would definitely recommend this helmet.

Date of experience: October 10, 2019
Alex Q.
Argentina
1 review
0 helpful votes
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Great helmet for the price.
October 10, 2019

Great helmet for the price. Fit is really good. Seems to be right on for the size chart, if not very slightly bigger. I had a large HJC, which was a bit tight. I bought a large in this Hawk helmet, and it fits perfect. I love the inner drop down visor. It's so convenient. From the construction, you can tell it's not an expensive helmet. When the modular front is up, the sides by your ears easily flex. It also has much more wind noise than my last helmet. One other thing I noticed is that it fogs up easily. Can't beat it for the price, though. I'd purchase again.

Date of experience: October 10, 2019
Steven P.
Argentina
1 review
0 helpful votes
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This is an excellent helmet
October 10, 2019

This is an excellent helmet for the money. The interior visor, breath guard, venting, and flip-up design are exactly what I need for riding in any weather. The visor can be worked with gloves on, as can the flip-up part of the helmet. The chin strap is quick-release, but the strap itself is a little thin in my opinion. The front of the helmet seems to sit a little heavy on my head, but for a long trip it isn't all that fatiguing. I bought the flat black model, looks very stylish. The under-chin flap of fabric will keep the cold air out during the winter. Hawk seems to have thought of everything with this helmet, at an unbeatable price.

Date of experience: October 10, 2019
Sandra D.
Argentina
1 review
0 helpful votes
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I love my new Helmet.
October 10, 2019

I love my new Helmet. It is true to size and looks great. My husband likes it so much he is looking at purchasing one for himself.

Date of experience: October 10, 2019
Steven K.
Argentina
1 review
0 helpful votes
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This is my First Helmet
October 10, 2019

This is my First Helmet and I couldn't be more happy with the purchase. Took this to my MSF Training class and everyone wanted to know where I bought it. I was happy to say LeatherUP.com. The size chart gave me a perfect fit. Really like the modular design and built in Sun Visor. Well worth the money!

Date of experience: October 10, 2019
Virginia G.
Argentina
1 review
0 helpful votes
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If you want a $500.00
October 10, 2019

If you want a $500.00 helmet buy one but for the price I can't beat this one, Worn in less that 32 degrees and does the job. Shade is great . I would recommend to anyone.

Date of experience: October 10, 2019
Thomas Y.
Argentina
1 review
0 helpful votes
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I love the helmet, but
October 10, 2019

I love the helmet, but this face shield is too dark, and it's the only one they offer for the Hawk 6630! What a bummer!

Date of experience: October 10, 2019
Diane M.
Argentina
1 review
0 helpful votes
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Shield looks nice, LeatherUp also
October 10, 2019

Shield looks nice, LeatherUp also sent me the wrong shield - the clear one instead of the smoke tinted shield. All that is now cleared up, but I was left with another additional bill from fedex because they had to resend me the smoke tinted shield

Date of experience: October 10, 2019
Brenda E.
Argentina
1 review
0 helpful votes
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Leatherup is CUSTOMER SERVICE! I
October 10, 2019

Leatherup is CUSTOMER SERVICE! I ordered this shield (which works great and was easy to install) but they sent me the clear shield accidentally. I installed the clear shield because my old shield was too scratched for my ride down to Daytona that weekend. Because they sent me the wrong shield, Leatherup let me keep the clear shield and sent me the tinted one I ordered for FREE! I will continue shopping with you guys and recommending you to others.

Date of experience: October 10, 2019
Kathleen M.
Argentina
1 review
0 helpful votes
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Perfect match to the original.
October 10, 2019

Perfect match to the original. However, I wanted to oreder a clear shield. My original is clear. Are they no longer available? This dark smoke shield defeats the purpose of having a dark inner visor. Not good for night riding. Satisfied but disappointed as well.

Date of experience: October 10, 2019
James U.
Argentina
1 review
0 helpful votes
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I agree this is an
October 10, 2019

I agree this is an outstanding helmet. It shipped fast, got it in time for my trip too San Francisco. The 1700 mile round trip with this helmet went fantastic, even took a few calls while diving on the freeway at 85 MPH no problem. At 85 I can hear the music, but not the finer notes. Under 55 I can hear everything. It's light my neck didn't get tired. The battery lasts great, varies depending on if you have the music playing. I even charged it with a backup battery while riding and listening. I would highly recommend this to my friends and have. The only thing that was kinda weird was when I power it off it says "Power on" but no big deal there.

Date of experience: October 10, 2019
Brenda N.
Argentina
1 review
0 helpful votes
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This is a wonderful package
October 10, 2019

This is a wonderful package from Leather Up. I have made other purchases from LU and always have been impressed with their service, packaging, rapid delivery and overall great products.

My only disappointment was with this Helmet-Bluetooth connection. The plastic pieces that are intended to hold the Bluetooth to the helmet do not work. Fortunately, the Bluetooth also comes with a sticker thing that is supposed to attach the Bluetooth unit to the Helmet. The adhesive isn't very sticky and doesn't hold the Bluetooth to the Helmet. After some minor manipulation, the Bluetooth works well. If you guys are able to improve the attachments for the Bluetooth, This purchase would have been perfect.

Date of experience: October 10, 2019
Shirley N.
Argentina
1 review
0 helpful votes
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Stitching started to pull apart
October 10, 2019

Stitching started to pull apart a few days after I received the gloves. I was able to stitch it back together but was a little disappointed that this was necessary.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States