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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Easy to put on with the zipper. Good quality, good price.
Fits well, snug and I'm sure it'll work well once the cold weather comes back, especially in sub-freezing temperatures. I am looking forward to testing it out in the fall and winter of 2010/2011.
Simple and easy to keep warm with. The zipper on the front makes it easy to get on and off or you can just pull it over the head.
Nice fleece, feels warm. Not really a One Size Fits All though. I wear a Medium helmet and the fit of this item is VERY loose. Difficult to get helmet on without it slipping all over the place. Probably would be great if you don't wear a Full Face helmet. I hate being cold so I wanted this and a full-face helmet to stay warm.
well designed, extremely warm and breathable, fits well under the bucket. reasonble price for a high quality item.
Fits well and cushions my face and bald scalp from the helmet.
Really light weight and warm. I ride 90 miles to work every morning and sometimes it gets into the mid 30's. At that temperature a windshield isn't enough. This face mask works great.
I ride all winter long. The balaclava keeps My face nice and warm. The zipper front is a great option when the weather gets nice.
This is a good, well fitting head and face mask. My helmet fits well over top of it and is still comfortable. It does a good job of keeping the face warm. The only negative is that unless it's unzipped some my glasses were constantly getting fogged up by breath.
Wore it once and the zipper came apart. Fixed the zipper and have worn it a few times under a full face helmet and if it's zipped all the way up it fogs the visor no matter how fast or if the vents on the helmet are open but unzipped halfway it keeps the chin warm. It's not long enough to cover my neck unless I wear a highneck sweater or jacket under my riding jacket. For the price I think it's a good buy but if you really need a full coverage mask I would get something else.
Just like the pictures, but it did turn out to be maybe an inch or 2 shorter than I expected. But I definitely recommend it.
Perfect
Easy to put on, take off
And most important
easy to vent when the rides heat up.
I was a little iffy about the zipper in the front. I wondered if it would be annoying, and while not always, it can be, but it does the trick, It has an internal flap to cover the zipper, but if you don't make sure the flap is covering the zipper, the zipper could rub agains your face, but doesn't hurt, just annoying. Its still a good purchase though.
I was very pleased with the new balaclava. It is more functional because of the zipper and I use it as a headcover on cold days. Nice material and keeps your face and neck warm when riding.
I have found it to be very warm for the cold weather we are experiencing. A great addition was the zipper is covered so it doesn't scatch you or uncomfortable. Great addition to keeping my face and neck warm.
fits well under a helmet with good protection from the weather. not too heavy and easy to pack in a saddlebag. good buy for the price.
This item is great. I rode for 3 hours and it worked well. Its nice to unzip it to get alittle air or talk when needed. Very warm and the zipper does not irratate your mouth. Highly recommended.
Great Item! worked great kept my neck and face warm. Rode all day in mid thirties and never was cold. zipper wasn't a problem and glasses never fogged.
Very nice item. Looking forward to using this spring when my scoot comes out of storage in two weeks. Especially like the zipper in front in case you get to warm you can open the mask as much as you would like.
Bob M. Plymouth, Ma
Appears very nice. Haven't had the chance to use it in real cold weather yet.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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