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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I have many Items from leather up. I have never found any better in my travels. the product is the best and the prices cannot be beat. I have told many fellow riders about this company. I have never had anyone tell me they were not pleased with the product the price and customer service. top stuff AAAAAA kathy brown vermont
product came pretty quickly. I was unable to see how well these chaps work because they were too big and I am sending them back.
Amazing for the price. Very good quality. Getting a lot of compliments on them when out riding.
Love the look and feel of these chaps!! I have full thighs and was worried about the fit but the elastic takes care of that and I don't even need to use the zippers on the thighs....
Good chaps, my ol lady loves them. great fit and style.
Was not real sure I really wanted any chaps, but my husband wanted me to get some for our trip to Bike Rally. Was very impressed with the look of the leather. Really liked the the elastic around the thighs so they dont sag. Was a little long but only had to cut off a little. The cord to lace up the back was short and couldnt really adjust it well. Just gonna try to fine a longer one. Overall I like them and you cant beat the price.
i bought these as a birthday present for my girlfriend. she is very pleased with the fit and enjoys riding with them on. they help keep you warm on cool days.
Liked the chaps, but they were too large. Don't buy if you live in Canada as you must pay shipping back and forth for exchanges. Shipping costs were the same as the price of the chaps. All sales to Canada is final, unless you pay the shipping back to the factory outlet, and then the freight charges on the exchange.
Bought them as a gift for my daughter,,very nice,,a pleasure to do business with, as always
What a deal! Best thing I bought all year. Great looking, heavy and not baggy. Very impressed. The price was awesome. I totally recommend this product.
Love the chaps! Worked great on their maiden ride! Very comfortable.
Ordered these for my wife, had to send back for smaller pair. The company was great to work with and the smaller pair fit excellent. Very good quality and look excellent on. Thanks Leather up for great service.
My husband ordered these for me when he ordered his from LeatherUp. The fit is great and they're very comfortable. Definitely recommend these chaps!!
Great Chaps! They fit & look Awsome. Heavy duty leather as well as good quality zippers. Thank you again Leatherup!
Mrs. G. Scio, Oregon
THEY LOOK GREAT ON HER GOOD FIT AND DID'NT HAVE TO CUT THE BOTTOM OF THE LEGS.LIKE OTHER CHAPS.THANKS RANDY BLACKFOOT ID.
we just came back from a 3 day trip. my wife praised these chaps the whole time. i must say i'm impressed with them. price is good ,quality seems good, and they shipped fast compared to other stores i have bought from. i will have a pair myself to replace the r/r that i have now.
ordered them for my wife she loves them, better than i thought they would be. great buy!!!! so nice i am going to order more leather prouducts. dave, villas nj
I'm very pleased with the chaps. They fit and look good. You can't beat the price.
Love these chaps and am certainly looking forward to many many rides with them. High quality and extremely reasonable price. Fast shipping and great customer service. I would recommend this website and their products to anyone. Can't beat the prices and don't have to sacrifice high quality.
Simple the best ever! Doesn't get any better than this! Thanks Leather-Up! Lavinia in Boise, Idaho, I will be back!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

