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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Donna N.
Argentina
1 review
0 helpful votes
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Quality is exceptional for the
October 10, 2019

Quality is exceptional for the price. Love the extra protection in the lower back to accommodate for lower rise jeans.

Date of experience: October 10, 2019
Christine S.
Argentina
1 review
0 helpful votes
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Great jacket. A little on
October 10, 2019

Great jacket. A little on the heavy side - weight wise. Great quality leather and it's toasty warm. The only issue I had was the eyelets coming loose from the leather where the side laces are attached. Had only worn the jacket 1x when I noticed it. If you purchase this jacket be sure to check all eyelets when you receive it. Leather Up gave me a partial reimbursement to get it fixed locally.

Date of experience: October 10, 2019
Nancy F.
Argentina
1 review
0 helpful votes
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The first one that arrived
October 10, 2019

The first one that arrived didn't fit her ..this one did and perfectly ..great leather ..she loves it too ..TY A great value .....

Date of experience: October 10, 2019
Nancy P.
Argentina
1 review
0 helpful votes
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the jacket was exactly as
October 10, 2019

the jacket was exactly as promised and fit like a glove. the customer service was very helpful in directing me to the jacket that best suited my needs

Date of experience: October 10, 2019
Joe H.
Argentina
1 review
0 helpful votes
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Purchased this for my wife
October 10, 2019

Purchased this for my wife for Christmas and we both love it. She had been looking at jackets for months and was reticent to buy online sight-unseen, so I surprised her with this jacket after reading the reviews. It truly is very heavy and appears to be a great value. It's also one of the few women's jackets on the market with armor. Can't wait for spring to come so we can get out on the bike and test it out!

Date of experience: October 10, 2019
Amy O.
Argentina
1 review
0 helpful votes
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First thing, this is a
October 10, 2019

First thing, this is a REALLY HEAVY jacket! I took the armor out, as it is uncomfortable and I ride a Trike, so not as necessary. The jacket is comfortable to wear and looks great too! It has bilateral gun pockets, depending on if you are right or left handed. I just wish there was access to these pockets without having to unzip the jacket. It has a zip out thin liner that is easily removed.

I actually ordered another jacket, a lighter one, for those days I don't need such a heavy jacket.

Date of experience: October 10, 2019
Jessica S.
Argentina
1 review
0 helpful votes
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Just got my jacket -
October 10, 2019

Just got my jacket - i'm a large frame with a short waist and tall 5'10" about 245lbs.(bodybuilder) I have long arms too. I wear normally a size 16. I ordered the 4XL. I'm smaller on top so i have extra room in the shoulder area for sure. The jacket fits a little snug around my belly lower everything else was perfect. This is due to how short my waist is because it actually drops lower on me than i believe it would on someone else with different body type. I have plenty of room to wear tops or even layers underneath. The detail on this jacket is very very nice! I love it! Showed to friends and family and got really good comments too. The jacket is pretty heavy - but i think thats fine. Its soooo nice my husband wanted it (funny)!

Date of experience: October 10, 2019
Pamela K.
Argentina
1 review
0 helpful votes
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I just received my Jacket.
October 10, 2019

I just received my Jacket. Absolutely LOVE it! I read the reviews prior to purchasing. I read a lot that people purchased next size up. I took a chance and ordered my actual size. It fits perfectly! Great jacket for a great price!

Date of experience: October 10, 2019
Laura Z.
Argentina
1 review
0 helpful votes
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Great quality jacket, very heavy
October 10, 2019

Great quality jacket, very heavy leather, well put together. You really can't find riding jackets of this quality for the price anywhere else! Unfortunately I had to return it because the sleeves were way too short on me - I'm 5'11" and 150lbs with long arms. I ordered the medium and the fit through the torso was good, long enough and with just enough room for a sweatshirt underneath. The sleeves were a bit wide due to the armor, but that was expected. They measured at 23" long which is a good two inches too short for me:( I wish they would do the sizing chart for ladies' jackets the same as they do for some of the men's, with sleeve & shoulder measurements. I exchanged it for a similar style men's size Small - hopefully that one will fit a little better.

Date of experience: October 10, 2019
Bob I.
Argentina
1 review
0 helpful votes
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The sizes do run a
October 10, 2019

The sizes do run a bit small. I normally wear a S/M and bought a large. It is just big enough to wear a medium bulk sweater underneath if needed.

However, I am extremely satisfied with the product and the price was outstanding! I had checked all over and every other place was asking $400 or more!

Date of experience: October 10, 2019
Brenda S.
Argentina
1 review
0 helpful votes
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Excellent Jacket, made very well,
October 10, 2019

Excellent Jacket, made very well, received it before expected date, however it did not fit.

Waiting to see how the exchange process works but if it's anything like the original purchase process I'm sure it will be outstanding.

Date of experience: October 10, 2019
Brenda G.
Argentina
1 review
0 helpful votes
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LOVE this jacket!! Had to
October 10, 2019

LOVE this jacket!! Had to exchange the large for a 3x. I'm 5'5" 185 lbs I normally wear a size 16 and I'm bottom heavy pear shaped. The widest part of my stomach is 47 inches. The strings on the side are great because I can tighten them up. The shoulders on the large jacket was too tight and absolutely perfect on the 3X. The jacket's liner didn't come with sleeves and there isn't any back armor protection. However, I'm still very pleased with it. My usual problem with jackets is that since I'm flat chested, jackets tend to flap and beat me up at high speeds. This beautiful jacket has a nice weight to it, supports my posture and I look GOOD in it!! I highly recommend getting this thing and if u get the wrong size, it's worth returning it for the right one. You won't regret it!

Date of experience: October 10, 2019
William V.
Argentina
1 review
0 helpful votes
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This is an excellent jacket,
October 10, 2019

This is an excellent jacket, all around very pleased. I purchased for my adult daughter as a gift and unfortunately it didn't quite fit her very small frame so we had to return. If it had fit her she'd be wearing all the time while riding.

Date of experience: October 10, 2019
Karen T.
Argentina
1 review
0 helpful votes
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She loves this jacket, especially
October 10, 2019

She loves this jacket, especially the liner with zip out. Definitely will be back for additional items...

Date of experience: October 10, 2019
Virginia O.
Argentina
1 review
0 helpful votes
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I've bought several items from
October 10, 2019

I've bought several items from Leatherup and never been disappointed in quality or price. This jacket was for my girlfriend. The sizing was right on the money. When it arrived it was of the quality I expected, however the first time she unsnapped the collar snap it pulled the back off of the snap. I have sent it back for replacement as she loved the jacket. We'll see how the exchange process goes. My only problem with it is I had to pay $30 to ship back something that was obviously defective from the factory, not something I had any control over. I'd think in that situation the shipping cost should be on them, not me.

Date of experience: October 10, 2019
Tony M.
Argentina
1 review
0 helpful votes
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Fantastic, perfect fit, great looks,
October 10, 2019

Fantastic, perfect fit, great looks, you won't find a better deal anywhere!

Date of experience: October 10, 2019
Stephen A.
Argentina
1 review
0 helpful votes
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I am new to the
October 10, 2019

I am new to the motorcycle world, and was a little cautious in buying chaps since I have a hard time finding pants that work for me. I ordered by the thigh measurement, and that worked out great. They are a little large in the waist even with lacing them as small as they will go. My friends thought I made a good choice and were very impressed. My friend that I always ride with wished his chaps had the zippers on the back. They are excellent quality and you can't beat the price.

Date of experience: October 10, 2019
Sharon S.
Argentina
1 review
0 helpful votes
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This was a Christmas gift
October 10, 2019

This was a Christmas gift for my honey. She loves them! They fit perfectly and keep the cold out like nobody's business! A wonderful product and at a great price!

Date of experience: October 10, 2019
Nick T.
Argentina
1 review
0 helpful votes
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I love them! Good quality
October 10, 2019

I love them! Good quality leather, fully lined and very soft. I will highly recommend anyone who is looking for chaps to pay from leatherup. Fast delivery! Will buy from this site again.

Date of experience: October 10, 2019
Margaret F.
Argentina
1 review
0 helpful votes
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Nice chaps! They will be
October 10, 2019

Nice chaps! They will be perfect for riding this fall.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States