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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Jacket came within 10 days. After trying on jackets at HD, I was overly pleased at the quality and the weight of this jacket.. I'm 5'9" and weigh 150#... with very large bust. I bought a Large and it fit me like a glove. Tight and snug across the chest area, but still a good fit. I think an X large would have given me a bit more room in the chest.. but would have been too large in the arms and waist. I can't tell you how nice the quality is. I am very very pleased with this product. If it had a HD patchon the back of it, you wouldn't be able to tell it from an original HD jacket.
After reading the reviews, I ordered a 2XL and it fits beautifully. Very comfortable...and with the weather being so nice lately, I've been able to take out the liner and ride with the vents open...and what a sweet ride it is!
I received this jacket pretty promptly. I really love it. It is of good quality leather and has good quality exterior zippers. The removable liner zipper is just sorta average quality. It was shipped to me with the side laces laced up tight, but once I realized it and loosened them, it fit comfortably. I am wearing it just above the hips, as it is a little tight if I tug it down on my hips, but I wouldn't ride with it pulled down anyway. I wear an 18 and went with the 3x. The 2x wouldn't have worked. The armor is light and hard to notice. The style is great. Maybe my shoulders look a little bulky, but it is probably more just my big shoulders. Great jacket!
I have looked for over 5 years for a motorcycle jacket that is functional, comfortable, and looks syslish. This jacket is all of those things and more. I am 5'6" and 142 lbs and I fit perfectly into the Medium. I was able to get a fleece under the jacket as well. This jacket is great quality, looks awsome and is very functional on the bike. I would strongly recommend it.
I Love this jacket!! I ordered a medium due to other reviews and am very glad I did. This is the first jacket I have bought that I didn't have an issue in the chest area. This jacket is exactly as detailed! And the laces on the side are great to pull the waist in.
I love this jacket! The quality is wonderful and it's comfortable. I really like that you can use the laces to tighten the waist.
What a great jacket. I'd recommend this to anyone looking for a nice heavy quality leather. Very nice, better price.
I could not believe it! This jacket is absolutely beautiful. The quality far exceeds the price. I wear a 12 so I order the XL and it fits perfectly. I will be ordering much more Xelement items. Buy this jacket!!!!!
I LOVE this jacket! It's heavyweight and sturdy, and is great with the zippered vents in front and back. It looks great on, too, and is very comfortable while I'm riding! I'm 5'6" and about 180lb, ordered a 2XL after debating whether to order a 2 or 3XL. Should've ordered the 3XL. I exchanged it with no problems (thanks Leatherup!), received the 3XL, and it fits PERFECTLY! I've ordered a few things from Leatherup, and I will continue to do so!
I just recieved my Xelement Women's Classic Cowhide Motorcycle Leather Jacket with Level-3 Advanced Armor, and i will say it is absolutly a beautiful jacket, very heavy duty. I do not own a motorcycle i bought this jacket for cosmetic purpose so i took out the armor which is great quality as well. I am 5'7 and 210 pounds i carry alot of wieght in my lovehandles and stomache so i ordered a 2xl. which fits perfectly torso wise but arm length is a bit long. Which i dont mind better long then too short. and the side ties are excelent for a but more figure shaping.the only thing that bugged me was that with the armor in looks very bulky But will keep you safe on the road, without it perfect street jacket. I give this jacket a A for quality, price and style. Cant wait to get a bike to ride just for this sweet jacket.!
Love this! Past reviews helped with this choice. I ordered a medium. My chest is a 33 and I'm 5"7 at 135#'s, athletic build and wide shoulders. Small waist so the ties at the side make this fit perfect for me. Nice long arms. It's very heavy and I feel "safe" in it. Comfy and really great looking! Lori Ann in WI.
love my jacket, jackets do run small for big busted women. So order big. Awesome jacket though.
Other than the large shoulders, this is a perfect fit! Definitely took out the armor, too bulky as a passenger. Great weight, nice vents and love the side lacing. The length makes it the perfect jacket, for me. Everything else out there was just too short to be comfortable. The back (kidney) padding is great for riding passenger, too. Beautiful jacket, fantastic price.
love my jacket bit big but thats ok can fit more layers under it
I love my jacket. It came in the mail a few days ago and i have not want to put it down (unfortunately the weather has not been cooperative). I could never find a jacket that fit my style, was real leather, and had everyone jaw dropped...until now. I'm 5'6 160 lbs (muscular built) and the large fit me perfect. I can't wait to take out my new jacket. So happy with it.
Bought this for my daughter's birthday in July. She loves it: heavy weight, good soft leather, built in armor, venting, plus adjustable laces on sides, and several pockets. On back quilting extends a little lower so skid protection and it also covers your rear when riding with those low cut jeans. I debated on medium or large and went with medium. She has broad shoulders and long arms and is about 5'6" and around 128 lbs. Fit her perfectly. Her fiance bought another style jacket from leather up after she got hers and he is pleased with it. Great prices!
This jacket is very high quality and a steal at this price. Go to your local dealer and pick up jacket that cost 3x times this notice how tiny the difference in quality is. Great jacket at a great price. Another great purchase from LeatherUp!
I was shocked when I received my jacket. This jacket is so detailed and well made. It is more than well worth the price. I highly recommend this jacket for anyone who is in the market.
Bought this jacket for my wife and she is very pleased with the fit, appearance, material, and performance of the jacket. She rode on the bike in fairly cold weather and was very satisfied with the warmth and wind protection it provided her plus she looks very hot in leather. The affordability is better than any other place I have shopped or looked and the quality is great.
this is the nicest jacket I have ever bought, anywhere!!! The fit is perfect, arms perfect lenght, I am 5'1" and everything is just perfect...you don't buy this coat you will loose...
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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