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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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35,753 reviews

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Virginia
1 review
0 helpful votes
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Getting Ready for Autumn
October 7, 2022

Incredible inventory of gear and great prices. Something for everyone…

Date of experience: September 7, 2022
Maine
1 review
0 helpful votes
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Fast shipping and great price!
October 7, 2022

So far, the best pricing on the item I was looking for and the most seamless check out experience.

Date of experience: September 7, 2022
Idaho
1 review
0 helpful votes
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Always "GREAT SERVICE" and great quality in clothing
October 6, 2022
Updated review

Always good service and great quality in clothing.

Date of experience: September 6, 2022

Always good service
May 4, 2022
Previous review

Always "GREAT" service. The price is right for good products

Date of experience: April 4, 2022
Illinois
1 review
0 helpful votes
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First time shopper
October 6, 2022
Updated review

You had two of the four items I wanted so I put in for email when the other two come in

Date of experience: September 5, 2022

You had two of the four items I wanted so I put in...
October 2, 2022
Previous review

You had two of the four items I wanted so I put in for email when the other two come in

Date of experience: September 2, 2022
Idaho
1 review
0 helpful votes
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Slick Slinger Vest
October 6, 2022
Updated review

Great discount! I love it. Was delivered in less time then what was originally calculated so that was a bonus. All my friends have noticed my new vest and have commented on it in a positive manner. I didn't have to say a thing to point it out. Thanks LeatherUp!

Date of experience: September 5, 2022

Nice and quik
October 2, 2022
Previous review

Nice and quik

Date of experience: September 1, 2022
Louisiana
1 review
0 helpful votes
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Very happy
October 5, 2022

Found what I wanted at a good price. The delivery was quicker than I expected.

Date of experience: September 4, 2022
California
1 review
0 helpful votes
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Xelement XSPR105 Men's 'The Racer'
October 3, 2022

Easy to navigate and a lot to browse through. Prices were perfect. The filtering for finding items was okay.

Date of experience: September 2, 2022
Illinois
2 reviews
0 helpful votes
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Jacket
October 1, 2022
Updated review

Speedy service, quality product. Will be making another order soon.

Date of experience: August 31, 2022

Good, so far
September 23, 2022
Previous review

Good, so far. I'll give a better review after I receive my merchandise.

Date of experience: August 24, 2022
Texas
1 review
0 helpful votes
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Easy process
October 1, 2022

Was easy process, great boots and was only site that had the wide Milwaukee boots. Only issue is with the boot and how thick the insulation is that was not described completely to but will be a good winter boot.

Date of experience: August 31, 2022
Massachusetts
1 review
0 helpful votes
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Frustrating shopping experience.
September 30, 2022

Very difficult to return items. I continue to try and work with this site, because my original order did not fit and I was told that I could not receive a refund, but had to take a credit. Therefore, I am on my 5th helmet for my sons. My sons both have a size 22 head when I measure, and order the size based on size chart. Every helmet I have received so far except one is too large. I have 2 sons and they ride scooters to school. One now has a helmet from this last go around, but the other was again too large. I am waiting to exchange one to see if the next one ordered will fit. Hopefully it does. Very frustrating.

Date of experience: August 31, 2022
Washington
1 review
0 helpful votes
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Good gear- decent price
September 29, 2022

I had to call because I couldn't figure how to use the Labor Day Sale code. I couldn't pay over the phone because the total was over $200.- that's a first.

Date of experience: August 30, 2022
New York
1 review
0 helpful votes
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Very fast on line experience! And the quality was great on this gift that my son wanted!

Date of experience: August 30, 2022
West Virginia
1 review
0 helpful votes
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Availability of productEasy purchase of product
September 28, 2022
Updated review

Availability of product
Easy purchase of product
Quality of items

Date of experience: August 29, 2022

Quick easy out the door
May 28, 2022
Previous review

Quick easy out the door

Date of experience: April 28, 2022
Nevada
1 review
0 helpful votes
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Helmet Purchase
September 26, 2022

Ordered these helmets before and saved my life years ago

Date of experience: August 27, 2022
Ohio
1 review
0 helpful votes
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Good product and fast delivery!
September 25, 2022

Easy to navigate site, simple checkout. Quick delivery. Helmet fit well, followed suggestion to go up a size.

Date of experience: August 26, 2022
Georgia
1 review
0 helpful votes
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Great product
September 23, 2022

Great company, love my jacket and I love that this company has big sizes. Will shop again in the next month

Date of experience: August 24, 2022
Georgia
1 review
0 helpful votes
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Jacket
September 22, 2022

Hard to search for the heated jacket. Not flattering but if it works I suppose it won't matter. Happy to buy in the US and get travking updates every step of the way.

Date of experience: August 23, 2022
South Dakota
1 review
0 helpful votes
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Still not happy why my last order was shipped snail mail when I paid for 2 day air...

Date of experience: August 23, 2022
Georgia
1 review
0 helpful votes
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Womens rain suit
September 21, 2022
Updated review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small. I received the rain suit. It is definitely not extra small. The jacket fits as an X-Large. The pants are gigantic. I ordered an extra small. I can make accommodations to make it fit though. The order was received extremely fast though. I've always had a hard time finding anything to fit even if sizing says small. I always have to make it work or give it to someone else.

Date of experience: August 22, 2022

It was easy to find what I wanted but the size chart...
September 11, 2022
Previous review

It was easy to find what I wanted but the size chart didn't have the 2xsm sizing. I'm just hoping it's small.

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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All good.
September 21, 2022

I love the jacket. Only 34 more characters to make your standard review a featured review!

Date of experience: August 21, 2022

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States