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LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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35,753 reviews

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Maine
1 review
0 helpful votes
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Happy return customer!
February 9, 2022

Service, merchandise and delivery has always been exceptional!

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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Chaps
February 7, 2022

Easy to order and they arrived promptly in good condition

Date of experience: January 8, 2022
Ohio
1 review
0 helpful votes
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Satisfied
February 7, 2022

Site was easy to navigate and choices are plentiful.

Date of experience: January 8, 2022
Oklahoma
1 review
0 helpful votes
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Amazing
February 7, 2022

Excellent transaction, the vest looks amazing. I went by the size chart and ordered wrong size. It runs a little big. Still great vest looking forward to getting patches put on it.

Date of experience: January 8, 2022
Nebraska
1 review
0 helpful votes
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Biker coat
February 6, 2022

Got my coat within a week of ordering it. Very happy with it.

Date of experience: January 7, 2022
Mississippi
2 reviews
0 helpful votes
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Nice products.
February 6, 2022
Updated review

Easy to navigate website. Many products to choose from.

Date of experience: January 7, 2022

Easy navigation of site and easy ordering process
December 2, 2021
Previous review

Easy navigation of site and easy ordering process.

Date of experience: November 2, 2021
Maine
1 review
0 helpful votes
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Very well made!
February 5, 2022

Was hesitant to order the jacket due to reviews not trusting the size chart. Used the chest measurement as a guide and jacket fits perfect. I normally wear an XL but using the chest measurement, it pushed me up to a 2XL. I was skeptical but when the jacket came in it fit perfectly so trust the chest measurement would be my advice.

Date of experience: January 6, 2022
Minnesota
1 review
0 helpful votes
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Nice jacket
February 4, 2022
Updated review

I had to return a jacket for a larger size. Had to paid the 11.99 to ship it back :( received the jacket kind of quick. It is a nice jacket very soft leather.

Date of experience: January 5, 2022

So far so good, I had to return a jacket for a larger...
January 28, 2022
Previous review

So far so good, I had to return a jacket for a larger size. Just paid the 11.99 to ship it back hopefully I'll get my jacket soon.

Date of experience: December 29, 2021
Indiana
2 reviews
0 helpful votes
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Great company to order from and work with
February 2, 2022
Updated review

Great pricing and when part of my order was missing LUp stepped up and took great care by making sure it was taken care of in a timely matter

Date of experience: January 3, 2022

Always a pleasure
January 18, 2022
Previous review

Always a pleasure

Date of experience: December 19, 2021
Oklahoma
1 review
0 helpful votes
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Good products
January 31, 2022

Really easy-to-use, the products in the bundle all seem to be quality. Due to winter, haven't really got out much this year. But so far I'm happy.

Date of experience: January 1, 2022
New Jersey
1 review
0 helpful votes
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Perfect
January 30, 2022

Good so far I just received it Try it on fit great turn it on got nice and toasty I think it's going to be fine when I ride

Date of experience: December 31, 2021
Alaska
2 reviews
0 helpful votes
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Awesome Leather Boots!
January 30, 2022
Updated review

I ordered these awesome boots and received them in less than ten days and here in Alaska that is not always easy.

Date of experience: December 31, 2021

So far, so good!
February 19, 2021
Previous review

So far, so good!

Date of experience: January 20, 2021
Wisconsin
1 review
0 helpful votes
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Love our kevlar flannels. Just ordered the heated flannels...
Both are great!

Date of experience: December 29, 2021
Illinois
2 reviews
0 helpful votes
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Always Satisfied
January 28, 2022
Updated review

Love my new jacket. Always have had good experiences with this company. Have not had to contact customer service for anything but that's because they are on top of things. Highly recommend, have ordered several items over the past few years.

Date of experience: December 28, 2021

Great, quick delivery
December 8, 2020
Previous review

Great, quick delivery. Very happy with quality items I have ordered in the past and will continue to shop here.

Date of experience: November 8, 2020
Kentucky
1 review
0 helpful votes
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Custom fit leather pants, loved them!
January 27, 2022

Very quick to process my order, so glad I found your store while shopping for gifts this year.

Date of experience: December 28, 2021
Michigan
4 reviews
0 helpful votes
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Mini police windshield
January 25, 2022

I'm ok with purchase, but is available considerably less from others.

Date of experience: December 25, 2021
Virginia
1 review
0 helpful votes
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Easy ordering, great website
January 21, 2022

Easy navigation, found exactly what I was looking for.

Date of experience: December 22, 2021
California
3 reviews
0 helpful votes
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Great Sute!
January 21, 2022

Beautiful products and super prices.
Check out was fast and easy.
I recommend this site.

Date of experience: December 22, 2021
Pennsylvania
1 review
0 helpful votes
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Love Leather up
January 21, 2022
Updated review

I know that what I order will be great. No problems with

Date of experience: December 22, 2021

Great place
November 5, 2021
Previous review

Great place

Date of experience: October 6, 2021
California
1 review
0 helpful votes
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Very Satisfied.
January 21, 2022

Great pricing and selection. Lets see how fast it gets here. Lol... The whole experience is awesome. Happy with the product too. We wore the helmets on a ride down the Rose Parade route the day after. No sooner that we hit the main drag did girl pull up to us, at a red light. She was raving at how cool the matt red helmets looked with the sun sining on the. She asked where we got them. Gave her the website info...

Date of experience: December 21, 2021

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States