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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Sizing chart is confusing, so just order what you normally wear; that's what I did and it worked fine for me. I'm 6 feet tall, slim at 165, and a medium fit fine. Sleeves are nice and long which was a nice discovery as my fitted shirts are 35" sleeve length. Leather is tough as s**t which is both good and bad. Three complaints, however: Neck band is highly irritating, it is so stiff. I've been working on a way to loosen it up or soften it but it is ridiculously rigid for being leather. Also, zips arrive unlubricated. I put beeswax on them and they seem to work better but be prepared to prep the jacket at bit for use. Finally, the zips/openings for the 2 outside pockets are set way too far back...you almost need to be a contortionist to open them and access your pockets. The pocket holes start about where your kidneys are! I do love the styling, however, and the price was right.
This jacket is practically identical to a Joe-Rocket one that retails for double the price (paid $126 for this one with a 10% discount). The jacket arrived in time in great conditions. No defects, as claimed by some. Used solid candle wax to lubricate zippers and snap buttons and they work fine. The jacket is solid, well designed and XXL fits well, true to my size (I am 5'8" 230 lbs; have a 50" chest 42" waist and wear 17.5-32 shirts), except for the sleeves that are too long by 2.5 inch ; solved the problem by folding-in the excess sleeve length. I LOVE the jacket. With a neck warmer, thin cotton balaclava, open face helmet and loose gloves had a comfortable ride in 40 F weather.
this jacket is better than I expected. heavy leather. quality workmanship. fast shipping. im 5'8'' 225 lbs. and extra large fit perfect. love the jacket.
I'm 6' 205 and typically wear XL, So that's what I bought and crossed my fingers. It showed up 4 or 5 days later and fit perfectly! The arms are long for normal wear, but perfect length for riding. The inserts don't bother me so I've yet to even take them out and look at them or "work" them in.
The jacket is heavy (I'm not complaining, it's a real leather jacket afterall) The XL weighs 6.5 lbs. Other than a couple little thread strand that I got with a lighter, the construction seems top notch for the price.
I'm super happy so far. I don't do this sort of thing, but I've stood in front of the mirror A LOT with this jacket on just checking it out. lol
I'm 6' tall 210 pound broad shoulders 34'waist. I ordered the large and it fits as if it was tailored for me. The sizes on the chart are exact to the jacket. It was just a little stiff at first then the more I wore it the nicer it fit. (I like the jacket to fit close like a pair of leathers ) As for the quality ... it's unbelievable that I only paid $139,00. Seriously a very well made quality jacket. It's the real deal , not just a leather jacket for posers . I love it
Just received the jacket again, for the second time. I ordered up a size like many said and it was to big! ugh, (pay the shipping back) yikes. I ordered a medium but needed a small. I'm 5'9" 175 lbs, 42" chest, 34" waist. The medium was to big and the small is perfect! Maybe it's only the extra larger sizes that people need to order up a size on. I jumped on my 2013 Triumph Bonneville @ 49 degrees out side and it was awesome (for a short ride).
Jacket is very nice! It's heavy and all materials are very high quality. Like most people say in the reviews, you do have to order a size or two bigger. I am normally an XL so I ordered the 2XL and the jacket fits perfectly. The jacket is heavy and is warm in the cooler weather. And you just can't beat the price! A jacket like this anywhere else will have you spending well over $200.
Bought this jacket and am very pleased with it! True to measurements with a nice fit. Looks great too. Highly recommended.
These gloves are Great! The fit is spot-on, they are warm as toast in 35*F, and I would recommend them highly
Good jacket and a good value. I wanted the protection of heavy leather, which this provides, with some degree of visibility, which the stripe provides. I'm about 5'10" and 155 lbs and I ordered a Medium which seems to fit just about right. Typically, I wear a large. The jacket is a bit stiff, but if I ever go down, I think it'll be worth it. The vents seem to be pretty effective for warm weather riding, as long as you're moving.
good glove-a bit loss of feel because of padding and insulation
I got to try out these gloves this morning on the ride to work. 38 degrees, and my hands were nice and warm the whole trip. These are definately cold weather gloves, but still supple enough not be feel stiff, and the gauntlets easily fit over my jacket sleaves. Great gloves, well worth the price.
These gloves are great! I recieved them in one day as promised. They fit very nice. I will continue to buy all my leather needs from Leather UP. Keep up the good prices and quality products. You guys can't be beat.
The weather has not been cold enough for these gloves, however they are comfortable and typical of leather they will be fine after they are "broken in and loosened up" a little. I give a five star because they are what I expected and I'm not disappointed.
Bought these for my dad...Shipped quickly and he absolutely LOVES them. Quite warm, but he does agree that they do fit over his leather jacket sleeves a little snug. Figures it'll be easier once they're broken in...The rubber squeegee on the left index finger is pretty cool...High recommendation.
Love thee gloves! Soft and warm. Riding at 40 degrees I have felt no cold at all. Looking forward to giving them a test at 30 degrees as the thermometer drops/
Fit per the chart and are very warm, mitten warmth in gloves. sturdy and very supple.
Bought these gloves to use during my 30 minute freeway commute to and from work in the chilly weather. Left this morning it was 39 f and my hands stayed warm the entire ride. The gauntlet could be a bit larger, but I manage quite well.
The only drawback is lack of feel, but for any cool weather glove, that is going to be the case. Love em
These gloves are owsome. Also the over pants leather motorcycle pants are great too. I recomend them both. Wayne from Ga.
Plenty warm and great coverage around the sleeves. They are a little stiff at first but they should break in over time.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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