Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I recently bought a pair of the Short Harness boots, and so far they're OK. I just wish I could have gotten a wider pair. I'm surprised they only come in one width! This pair seem to be a bit tight.
Bought these because I like the color. The size fit perfectly and I can tell they are really going to look good after some road wear. Very comfortable with solid steele toe.
This is an excellent sturdy boot that is very comfortable. Once they are broken in, they will be even better. A great value!
Todd Kennedy - Clayton, NC
These boots are well made, comfortable and stylish. The overall value is very difficult to beat, and the LeatherUp customer service is top notch.
Best boots I own! Best price around, look great, fit perfect, ride well. You're tops LeatherUp! ...John, Hebron, MD.
Excellent boot, good quality, the fit is kinda on the narrow side.
These are nice boots. The only problem was the size. The width was perfect, but the boot size was too big. I wear a size 10 and the size 10 was an inch too long. I am going to try a 9 or a 9.5.
Great boots, I love them. Very comfortable and nice looking with jeans.
These aren't the nicest boots that I have owned. But that was the point, I didn't want to wreck my expensive ones on a shifter arm. With age these boots get even better. they look broken in, get more comfortable, and still look pretty good with all the scuffs, scratches, that riding a bike can cause.
I received these boots and just like the reviews, they are good quality and took maybe 2 days to break in. I ordered a half size big, but probably could have gotten away with the correct size. I did purchase better insoles, but have no complaint about these boots. I have ridden (toe shifter) in these boots about a half dozen times now and they still look great. No worries about scuffing and whatnot. I would recommend these boots.
Great boots, a little on the heavy side, but look and feel good. Make sure to get a size one down.
I bought a pair of these boot and the quality is great they are more then i expected excellent soles and soft leather. Will buy again very happy.
Very comfortable, nice size heel for the short rider. The boot straps could be a little more stretched out so I could get my fingers in to pull them on. Pretty hard to get them on for the first week, but they're starting to stretch out now.
Excellent boot, size was dead on, service was quick, broken in real nice, real fast They were little too short for riding, jeans climbed up and over them while on the highway, next pair will be the 13". Saw the same pair at HD for $170. Thanks for the $100 in my pocket!
Nice fit and a well made boot for the money. Comfortable and a enjoyment to wear. Nice color, non-marking soles. Easy to put on and take off. I would reconmend these to anybody and a great price.
Well made boots with heavy soles. Sized as ordered. Great boots for the price! Would recommend them to a friend.
The boots are great. High quality leather and really durable. They take some time to break in, but once they do they are great!
These boots look great. Very glad I ordered them from Leather Up. I first ordered my regular shoe size, but since you don't tie these up at all, they were too loose. Returned for 1/2 size smaller, and now they look and fit great. Excellent value also.
I have only had these boots for about a week. I love them great quality. They do seem to be just a little bit to big. I ordered the same size I always wear. Other than that they seem to be a great pair of boots. Look and feel great!!
These boots are GREAT! Such quality craftsmanship seen throughout the entire boot! I would not change a thing about this boot and I would bet you couldn't find a better price for a comparable boot.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

