LeatherUpReviews 29,913

$#*! Leatherup.com
I worked my $#*! off to get my bike and my gear. I ordered a riding jacket from them. The size was wrong. I sent it back once we got back to Oregon. It was past 30 days so they require a restocking fee. I paid it and said this is my new address. She said ok. You can expect it in 3-4 wks. So I waited. Nothing. 4 weeks later I called back. They sent it to my TX address. I said I told you guys I didn't live there. Of course they said we don't have on file that you gave a new address. I said that's not my problem. I gave the correct address, you guys shipped it to the wrong address. They said let me forward it to my manager and they will call you back in 48 hrs. Nothing. Called again. Same thing, the manager will call you in 48hrs. Just called back and was told there is nothing they can do because it's been too long. I $#*!ING LOST IT. I paid for the product and get nothing because your customer service is unable to do their job or even return a call. After spending 30 minutes telling this lady on the other line, who continuously cut me off, that I wasn't gonna take this $#*! and they better fix it. She said I will review your case and call you back tomorrow and that was it. They called the next day and just repeated that they will not be doing anything to fix the situation. I guess I'll have to seek legal action.

I saw a picture of a helmet visor/shield on the Leather Up Web site that was the exact one I needed. What I received looked nothing like what I ordered. This is deceiving. They gave my money back but now I am out the cost of shipping to me and back to them. I will never deal with them again. I wonder if they sell other things such as jackets or boots that look different in their picture too. If you get something thabt looks totally different than their picture they should be the one stuck with the shipping cost.

I bought a Hawk Helmet, ST1198 Modular, the shield was always a bit blotchy from the anti-fog coating on it, but got worse over time. Now, six months later and they will not replace the defective shield, even though they are the only dealer of hawk products. If you buy it from somewhere else, it is really them with a series of sham website fronts that they own to make it look legit. They have not had replacement shield in stock ever so I can't even replace it at my expense.

Now, they have blocked me from leaving them negative feedback on their site.

NEVER buy Hawk products, they are garbage. Never deal with Leatherup.com as they are a scam company.

Sure wish I would have read the reviews on this place before I purchased. HORRIBLE customer service.

Story:
I bought two (2) helmets through them. One of them showed up defective. I asked for it to be replaced. Admittedly, life got busy and it took me a long time to return it. BUT, when I did, it took them an equally long time to respond and when they did, the helmet that I wanted was out of stock. And, what's worse is the replacement helmet was ALSO DEFECTIVE! I mean, these people must do ZERO quality control checking on their products. Further, the helmet they sent me clearly had someone else's finger prints all over the part that was defective (sun visor) so, it was pretty obviously a return from another customer that they just put back up on the shelf for resale without actually fixing the problem!
Now, it has literally been 7 months since I first ordered my helmets and I still only have half of my original order. I asked an associate if they would do something to make me feel better about the whole thing. She said they would try but that she had to check with her manager. Then, I get a call back the next day from a different associate who basically said, send back the helmet, and we'll send you a replacement, but you aren't getting anything from us. Further, they never even sent a pre-paid return label for the helmet!

RUN FAR, RUN FAST. The sooner these charlatans go out of business the better.

I could've and should've just been patient from the start. I paid $40 extra for express shipping, and its been 5 days since my order shipped, which means I should've just used standard shipping. Still haven't gotten the product yet, and after seeing all these reviews I am fairly nervous. I will do another review after I receive my very slowly shipped express package.

DONT PAY EXTRA FOR BETTER SHIPPING. IT WILL STILL BE VERY SLOW!

I ordered a pair of riding boots last year in August after one time of wearing the boots the eyelet let loose called company and they gave me 25.00 to fix which I did. The other day while riding I lost 2 more eyelets when I emailed company they told me that I was past my 30 days I said well my boots are falling apart, still said no.
I purchased a pair of boots 3 years ago a (bogos) they started to leak when I was in the store I meantioned that the boots leaked took them back and got a brand new pair thats how business should work, stand by the products you sell now I am stuck with pair of poorly made boots that I can't wear as I am sure the rest of the eyelets will fall out as well.

Never again will I shop there and I will be telling my friends as well to never by anything there either

I have ordered from them before, good experience. This last order I looked at a pair of boots, did not see a width size so I called their sales number and asked about the width. I was told "ALL our boots come in a Medium Width", so I ordered the boots. When they arrived I tried them on and they were a regular width, no markings in the boots to indicate they were a Medium Width. My rant come due to the fact that when I called their customer service number about the boots I was told "you have to pay for return shipping", even tho' their sales department had lied to me about the sizing of their boots. I tried 2 times to get them to pay for return shipping and both times they refused. They even removed the purchase from my account so I could not write a review of their crappy customer service on that invoice on their web site. I would imagine all their reviews are generated by a "good review service company" than real customers. Beware of them, do not order from them.
I will never recommend Leatherup.com to anyone again. I will never purchase anything from them again. As an avid rider I was telling people about them before but not any more!

I ordered 2 jackets for my children. One was way too small. I followed directions for exchange and 2 wks later got an email saying I had a tracking number and my item was ready to be shipped from company. They never shipped it. I called 2 months later and they said they ran out of that product I said give my my refund. Another 2 months go by and I had to email them threatening legal action. I got my refund. Horrible company.

I ordered 2 shipments containing motorcycle helmets. Womens boots, a woman's leather jacket. The jacket and boots did not fit so I followed the directions on the return and never received the exchanged merchandise or credit for the return. I sent countless emails and left numerous messages on the only number available on their website with no response. Finally, a year and a half later our helmets have been recalled. Using the customer service number that was included in the return info from Fedex, I was actually able to get in touch with a person. She could not answer any of the questions I had concerning the recall nor would she help with my concerns from previous orders. Buyer Beware! DO NOT order from this company!

This is the worst business I have ever dealt with. I ordered a leather motorcycle jacket in size 5x. I received it and coudn't even get my arms in it so I called customer service to get correct size. They told me to measure the jacket and send them the pictures which I did. They said this would be the only way they would pay for return shipping if they discovered the size was incorrect. Well guess what? The jacket said it was a 5x but was really a 3x in true size and they did not have anything bigger. They then sent me the return shipping label as I had asked for a refund. I received the label and promptly shipped back on 3/17/17. They did not receive it until 3/31/17 via fed ex I might add. Today id 4/11/17 and I am still waiting for my refund. I called and waited on hold of course for 35 minutes and finally got a person who goes by the name Val who proceeded to tell me what I already knew, they received my return on 3/31/17 and it takes 4-7 business days to refund. I asked to speak to a manager and she told me to hold on. When came back to the phone she stated they are going to process the refund but today is the 7th business day. I asked what happened to getting a manager and she told me she is a manager yet would only tell me her name was Val. I asked to speak to the Frankie which is the person I had been dealing with throughout the order and return but he was too busy. Next step for me is complaint to attorney general and BBB along with every bad review I can post!

For three days I tried to place an order to ship international, but it kept failing.
Finaly called their customer service and the young lady I spoke to could not give a crap about the issues and kept trying to get me off the phone as it seamed she had other things to do.