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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Very impressed of the quality of the bag. I would definitely do it again!
Great boots! Just as described. Comfortable and good protection.
I bought as a memorial piece father was us army wolfhound Korean war great graphics and details
It's a very nice coat - the problem I had with it was that one sleeve was longer than the other - but it was quality leather and looked great !
Great shirt. Great print. Would have gave it 5 stars if it weren't soo so long. If you tuck in your shirts then you'll be fine
Wish they could of been little bit higher for them to be elevator boots.
Great service and fast shipping on good quality decently made leather goods. I have been a customer for nearly 20 years. LeatherUp is my "go-to" for motorcycle leather products.
Good quality I little tight in the thigh area but I kept them
Works great. Made great. Lots of heavy duty tie down spots. Fits a 20+ lb french bull dog with ease. She even has room to lay down inside.
Struggling a little bit with zippers that might need to be a little heavier duty or smoother, but other than that...happy with my purchase.
My husband likes his vest, nice fit. Make sure you order up. For a 52' chest, order 3xl.
Number 1: You get so much engineering and function for the money. The pictures on leather up do not show the full functionality of this helmet nor what you get. Do yourself a favor and look the helmet up to see the full pictures and functionality. For example the helmet will arrive with a full face shield attached, not the visor. The visor is included if you like to ride without the face shield.
Number 2. This is a high gloss black helmet with the black chrome S logo on the front. The pic makes this look matte black, but it is not. It is high gloss black which is what I was hoping for.
With all of that said, the helmet fit and finish is just fantastic. The lining is incredibly comfortable and there is no break in required. The helmet sizing guide is perfect. No second guessing. Measure your head and go with the size they recommend. The cheek/ear pads is the best design I have ever felt. I wear glasses and the helmet is without a doubt glasses/ear friendly. No pressure points. The emergency cheek release pulls are just an incredibly nice feature that shows Scorpions efforts to provide outstanding safety features to its customers at a modest price point. I saw a few people complain about the sun visor, mine is working perfectly. I tried all three different settings and found the default setting to be the best. No need to change or adjust the setting for me.
Overall I am incredibly happy with the quality of the helmet.
Now . . . onto leather up . . . like many orders, this order was stalled due to being out of stock. This is kind of a regular occurrence and can become frustrating. The products leather up offers are fantastic. The value is often even better. Inventory management, order processing and shipping methods need to be improved. I am a long time customer and hooked on the quality of their products for the price, but if this was my first purchase, I would not come back. Also, sick of the coupon code they send me claiming 15% off my next order that never works . . . always only gives 10% off.
Type of motorcycle:
Victory XR / Harley Fat Bob / Ducati ST3
I looked at several online companies and Leather up had the best price with the 10 % discount for the tires I needed
The chaps are amazing quality. But they are small in size. I had to return them for larger sizes. But I can't wait to get ones that fit. They are really nice.
Excellent product. Came in a timely matter. No problems.
He loves to run out to the store to pick a few things on his Harley.
Extremely very fast shipping. product was better than expected
Boots look great, and are comfortable, very happy with the product and how quickly they shipped !!
Nice boots. Should last me forever. A little tight at first.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

