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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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35,753 reviews

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Argentina
2 reviews
0 helpful votes
Follow William M.
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Quality!
October 10, 2019

Very impressed of the quality of the bag. I would definitely do it again!

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Great boots! Just as described.
October 10, 2019

Great boots! Just as described. Comfortable and good protection.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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I bought as a memorial
October 10, 2019

I bought as a memorial piece father was us army wolfhound Korean war great graphics and details

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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It's a very nice coat
October 10, 2019

It's a very nice coat - the problem I had with it was that one sleeve was longer than the other - but it was quality leather and looked great !

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Great shirt. Great print.
October 10, 2019

Great shirt. Great print. Would have gave it 5 stars if it weren't soo so long. If you tuck in your shirts then you'll be fine

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Wish they could of been
October 10, 2019

Wish they could of been little bit higher for them to be elevator boots.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Another new leather jacket
October 10, 2019

Great service and fast shipping on good quality decently made leather goods. I have been a customer for nearly 20 years. LeatherUp is my "go-to" for motorcycle leather products.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Great chaps
October 10, 2019

Good quality I little tight in the thigh area but I kept them

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Awesome
October 10, 2019

Everyone should have this great jacket. Great quality. I highly recommend it

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Doggy bag!
October 10, 2019

Works great. Made great. Lots of heavy duty tie down spots. Fits a 20+ lb french bull dog with ease. She even has room to lay down inside.
Struggling a little bit with zippers that might need to be a little heavier duty or smoother, but other than that...happy with my purchase.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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My husband likes his vest,
October 10, 2019

My husband likes his vest, nice fit. Make sure you order up. For a 52' chest, order 3xl.

Date of experience: October 10, 2019
Argentina
3 reviews
0 helpful votes
Follow Darwin D.
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Number 1: You get so much engineering and function for the money. The pictures on leather up do not show the full functionality of this helmet nor what you get. Do yourself a favor and look the helmet up to see the full pictures and functionality. For example the helmet will arrive with a full face shield attached, not the visor. The visor is included if you like to ride without the face shield.

Number 2. This is a high gloss black helmet with the black chrome S logo on the front. The pic makes this look matte black, but it is not. It is high gloss black which is what I was hoping for.

With all of that said, the helmet fit and finish is just fantastic. The lining is incredibly comfortable and there is no break in required. The helmet sizing guide is perfect. No second guessing. Measure your head and go with the size they recommend. The cheek/ear pads is the best design I have ever felt. I wear glasses and the helmet is without a doubt glasses/ear friendly. No pressure points. The emergency cheek release pulls are just an incredibly nice feature that shows Scorpions efforts to provide outstanding safety features to its customers at a modest price point. I saw a few people complain about the sun visor, mine is working perfectly. I tried all three different settings and found the default setting to be the best. No need to change or adjust the setting for me.

Overall I am incredibly happy with the quality of the helmet.

Now . . . onto leather up . . . like many orders, this order was stalled due to being out of stock. This is kind of a regular occurrence and can become frustrating. The products leather up offers are fantastic. The value is often even better. Inventory management, order processing and shipping methods need to be improved. I am a long time customer and hooked on the quality of their products for the price, but if this was my first purchase, I would not come back. Also, sick of the coupon code they send me claiming 15% off my next order that never works . . . always only gives 10% off.
Type of motorcycle:
Victory XR / Harley Fat Bob / Ducati ST3

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Great Price
October 10, 2019

I looked at several online companies and Leather up had the best price with the 10 % discount for the tires I needed

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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The chaps are amazing quality.
October 10, 2019

The chaps are amazing quality. But they are small in size. I had to return them for larger sizes. But I can't wait to get ones that fit. They are really nice.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Motorcycle jacket form Milwaukee
October 10, 2019

Excellent product. Came in a timely matter. No problems.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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My husband loves them
October 10, 2019

He loves to run out to the store to pick a few things on his Harley.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Tires
October 10, 2019

Extremely very fast shipping. product was better than expected

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Boots look great, and are
October 10, 2019

Boots look great, and are comfortable, very happy with the product and how quickly they shipped !!

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Nice boots. Should last me
October 10, 2019

Nice boots. Should last me forever. A little tight at first.

Date of experience: October 10, 2019
Argentina
2 reviews
0 helpful votes
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Perfect
October 10, 2019

Great fit, not bulky like most lined gloves but still nice and warm.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States