Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My wife loves her new leather coat! Very well made and the quality of it is excellent!
I like them. I prefer thicker and a little tight on my legs
First purchases from LeatherUp, had a great experience. Ordering was easy and the items were received in a timely manner.
The recipient loved the Milwaukee Denim Vest I gave her for her birthday. The fit was as expected.
The Nikko 'Raw Nerve' Helmet ran a bit bigger then other brands that I have purchased, but a skull cap should be able to remedy that. I have not actually worn it on a ride yet, but should be soon.
Very Happy with my vest's. I bought two. Leather is a little stiff but loosens up quickly.
looks great fits well and price was great, can't wait to use them
Great helmet; good quality, love the finish, good fit
Great leather..
Wife loves it.
They do run on the small side.
The quality is amazing. Leather is fantastic and I can already tell this jacket Is going to last for a very long time. Leather is very heavy so it is pretty ideal for the winter time. Jacket had a foul odor that lasts until you wear it out enough. Also kind of itchy at first but you'll get used to it after a few wears. Overall jacket is amazing for the price and the only problem I had was the terrible smell that came with it out of the box.
Easy to install, good looking, fits perfectly on Suzuki Boulevard M50. Did not have chance to use them but they look solid.
These boots are comfortable, and perfect for riding.
This is a high quality made of the best materials and best construction.
My only wish is that they had a brown version.
Seems like an awesome vest....only issue is the size is way off....I am reordering two sizes larger....
They are great even if you get the wrong size ship it back to you quickly
I've had this buffalo jacket for 2+ yrs. No problems. Holds up. I'm 5'10.5" 200#. I got the XL, the arm lenth & shoulder width is perfect. The L would've worked because it's 1/2" less on front lenth, but still good. It weighs good & heavy, about 8 pounds. Still best jacket I've seen, in 2 yrs of store (even H-D) comparisons, and half the price.
Top quality leather and craftsmanship at a fair price.
Love the vest. It did run a bit small for 3X and the color is very dark brown. The quality is good and shipping was fast.
Our son really like the vest and it came pretty fast too thank you
Received my Joe Rocket jacket today! outstanding quality and fit! tapered sleeves give it a nice snug fit at the wrists. I've bought a lot of motorcycle gear from LeatherUp and haven't been disappointed!
Love this helmet. The fit is true to size. Like the visor fits over my goggles if needed for a more windy day, bright sun , or caught in rain. Loved the price! Would buy again
These boots are great, comfy and cost effective. I use them for cosplay and can walk in these all day no problem. Use them for my Vader, crewman, and TIE pilot.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

