LeatherUpReviews 29,913

This is probably the the largest leather line for bikers. Prices are extremely reasonable and product quality is very good. The only thing I would ask is if the could look into making there zippers on a few things a little better. But other than that they do a fantastic job.
They always ship right away if they have stock and do a nice job packing so you dont end up getting a mess. When the run out of stock they are very good at contacting you with a time or replacement item that's usually even better than the one I ordered and the gave it to me at the same price as the one they no longer were going to carry. Now that's what I call a great company to deal with. They also take returns and exchanges without a hassle. Well done you guys.

First off let me start by saying the jacket I ordered I really like and the price was great. But beyond that a horrible customer service when it comes to exchanges. I own the fact that I ordered the wrong size, ok fine. First off my order didn't come with a packing slip so I had to call customer service to find out their exchange policy. So I get that figured out and take the package to the postoffice to ship it back with no problem. Fast forward 2 weeks later and im tracking it online and im see that the package has been delivered yet. So I call customer service and I get the sometimes it takes a while to be picked up for return and to give it more time excuse. Fast forward another week and tracking shows the package is in the same place. So im calling the usps thinking that they are the problem, and they say nope its not them they are only holding the package until it is picked up by the vendor for final delivery. So I call back Leatherup customer service and confirm with them, and I get the yes it can take a few weeks sometimes and they've heard stories of it taking a long time for them to get returns and I have to continue to wait. On to week 4 and a half and of course tracking shows the package hasn't moved, so I call customer service AGAIN! This time the lady said since I literally been a month since I dropped the package off at the post office to let her speak to her manager to see what she can do. So since I've waited this long supposedly her manager gives her the approval to process my exchange, without them getting my return package yet, BUT I'm still going to have to pay the exchange fee of 9.99...smh. I just wanted this whole experience to be over so I agreed, and after another week and half I received my jacket. To this day im sure my return package is still at the post office waiting to be picked up.