Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
She wears size 7 in all shoes, by all makers, and has for over 40 years. This is the first size 7 boot that did not fit her. Sizes run small. She packed it up, mailed it back with their postage via email and printer. Great customer service and response. We are waiting for the size 8 to arrive. I'd like to give them a 5 ... waiting. . .
I've nothing negative to say about this leather jacket. I'm 6'2" 185lbs. I purchased an XL. Jacket fits perfectly even with a sweatshirt and down vest underneath. Very well constructed . I'm sure I'll be wearing this for a long time.
Great looking and nice feel. Wife wants a pair in a woman's style. :)
Not only are these extremely high quality made boots, but they are very comfortable too. No break-in problems at all, have a really good insole in them so walking in them all day didn't put blisters on me. They run just a little small, I ordered the half size larger than I normally wear and it was perfect.
I have a friend that has one of these Navy jackets and I finally got tired of trying to get it from him...so I bought one for me... Now my daughter's husband had to get one. I love mine and proud to wear it!
Good quality jacket. I am 5.9" and 170 lbs. L fits me perfect.
Ordered several boots from leatherup, never disappointed, these boots I wanted for some time, son bout as a bday gift, I just love. They're my sexy boots. Love love love.
I wore a pair of these boots for 8 years. When I needed a new pair there wasn't but one place to go. The 2nd pair feels great. Thanks.
Great price but more importantly quality and fit are on point. And it's super cute.
I am enjoying my jacket. It's more than what I expected!!
Ok, let me say I have to send kudos out to all the males out there that own these pants!! You're definitely in shape, because the waist is small. I'm a woman, when I first looked at the picture of these online, they look like they were made for a woman's figure, the waist looks small and the hips wide....I do not have a small waist, I'm 5'5", I weigh 148lbs. I have long legs and a short torso, the inseam and length is perfect for me. I ordered the size 36 because Leather Up recommended ordering one size up, they fit perfect!! I can wear women's pants anywhere from a size 8 to a 12, depending on the manufacturer. The leather is much softer then most of the cowhide I pants I have, they're comfortable, the knee pads are going to take some getting used to, but they can be removed if you really can't stand them. The waist band is elastic so it does stretch, the hips are padded and the shins have protection sewn in on the front of the legs. For the money, you can't beat these pants, they're pretty heavy, so you'll be warm when riding in colder weather, if you do order, definitely go at least one size up.
Very good jacket and looks even better in person. I honestly didn't expect it to be so perfect.. my 4th jacket and all have been spot on with size and very fast shipping.. xL size, 6-1 230lbs and it fits loosely.. perfect for riding.
Bought for my spouse, he loves them, great fit after a return for a bigger size. Charged way too much to return them via UPS tho'.
Purchased this Jacket for my wife. A Christmas New Years gift. We're now a matching couple when riding.
She loves the Jacket. The smell of the leather and the perfect fit - a size up.
LeatherUp you did it again. We'll be back.
This jacket is ideal because it fits, the quality is outstanding and the features are comprehensive. I'm a very tall woman and the sleeves are even long enough for me! I love it. It'll be very warm too, with the zip out lining. It's everythig I hoped it would be.
Finally, a size larger that fit good and feel good. I'm very satisfied.
This is an outstanding looking leather shirt. It has the leather quality and craftsmanship of the $400 - $500 shirts. The leather pieces/sections are not damaged pieces, very typical of pieces at this price range. You really are getting your money's worth. The fit is as it indicates in the "SIZE CHART" Nice cut and fit.
My order was too big, I returned for an exchange, they didn't have the next size smaller, so refunded 100% of my payment.
I've ordered several items from leatherup, leather jacket, helmets, gloves, and more. Everything is always as expected. Great quality, value, and correct sizes! I'm 6'4", 260 pounds, sometimes that's hard to do.my latest purchase was a Sena Bluetooth for my helmet. As usual, it was perfect. It even arrived before expected. Did I mention free shipping?! When I need riding gear or new " toys" for my bike leatherup is my first stop.
I love my mc jacket. Yes! It looks good but the best thing about it is that it's made well, has several liners for different riding conditions you may incur, plenty of pockets, and built in armor....just in case. It's a great value too.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

