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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Eric M.
Argentina
1 review
0 helpful votes
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Marine Corps Vest
October 10, 2019

The vest is pretty nice, but had some kind of spotting on it. I was able to clean it up with some leather cleaner, but shouldn't have had to for a new item.

Date of experience: October 10, 2019
Mike H.
Argentina
1 review
0 helpful votes
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Fits good
October 10, 2019

Bought one rain suit for wife and one for myself. They are made well and fit as expected. Took them along on ride from so. Cal. To Washington state. Didn't get any rain so we will have to wait to test them out. Very good quality for the price.

Date of experience: October 10, 2019
Ruth S.
Argentina
1 review
0 helpful votes
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Outlaw helmet
October 10, 2019

I don't wear helmets often but everyone's wrong when I travel out of state I needed one add everybody I talk to that has one recommended it

Date of experience: October 10, 2019
Bill C.
Argentina
1 review
0 helpful votes
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Road Trip
October 10, 2019

It was just right for the 4,000 mile motorcycle trip to SD/Yellowstone. We would recommend this luggage to anyone. The only reason we
Didn't give a "5" is because nothing is perfect, but it is amazing luggage

Date of experience: October 10, 2019
Cynthia Q.
Argentina
1 review
0 helpful votes
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Nice jacket true to size.i
October 10, 2019

Nice jacket true to size.i didnt find that mine ran small.could'nt beat the price.was on sale for 150

Date of experience: October 10, 2019
Jack H.
Argentina
1 review
0 helpful votes
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Always receive merchandise fairly quick.
October 10, 2019

Always receive merchandise fairly quick. So far I've loved everything that I've ordered

Date of experience: October 10, 2019
Susan R.
Argentina
1 review
0 helpful votes
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My new jacket
October 10, 2019

My only complaint is I haven't been able to wear it yet it been to hot. Great jacket well made and great price.

Date of experience: October 10, 2019
George B.
Argentina
1 review
0 helpful votes
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Great light weight riding jacket for the price!
October 10, 2019

The zipper gets caught/stuck on its teeth every few inches, but otherwise I've very happy with this comfortable and very breathable jacket. Perfect for SoCal weather. The liner was easily removable. Buy the size you normally wear for regular jackets/sports coats. The arms come long, so if yoo go too big, you'll be swimming in it. I ordered too big since riding jackets usually are too tight around my belly, but this Xelement has plenty of adjustment for your midsection. I had to exchange my jacket for a smaller size. I emailed Leatherup.com customer service and never recieved an email responce. I had to call Leatherup customer service many times (not getting through/no one answering/voice mail full) to confirm I was doing the exchange correctly according to the return/exchange info page on the website. It all worked out in the end but customer service is a nightmare with Leatherup.com But I am pleasantly surprized of the quality of Xelement products.

Date of experience: October 10, 2019
Laura F.
Argentina
1 review
0 helpful votes
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A deal worth stepping into
October 10, 2019

More times than less I tend to worry when it comes to purchasing boots online, due to the fact that you can't actually try them on or hold them in your hand and really feel the quality of the product. But I was very happily relieved of all worry once I opened my box of Xelement boots. Not to mention they arrived in three days as predicted. The first thing I noticed when I pulled one from the box was the leather the boots were made from. I was amazed with how soft and smooth they were without a single blemish on either. The leather was also as thick as I had hoped, and all the seams are stitched straight and true without any little stragglers hanging out. Not to mention theres a very little amount of seams on the boot. I've learned from previous boots that this is a great sign if your looking for a pair to last. The dense sole and heel are very securely fastened to the bottom and have become one of my favorite features of the boots, there dense and thick enough to last a long time but still grips all surfaces I've stepped on so far wet or dry. The in-sole That came with the boot is pretty decent quality and is made of a thick foam type material similar to memory foam. They are easily removable and replaceable but stay in place when walking and removing your foot from the boot, they are also very comfortable and give plenty of support to my arched feet. I love that the boot doesn't have a sock type liner like most do, as over time that type seems to separate from the interior of the boot and can become a hassle when removing them from your feet. As for the break in process and over all fitting I was pleasantly elated. When I first slipped them on I started to worry the we're to loose, but once I wore them a day they felt perfect. If ya have slim feet I'd suggest ordering a half size down. They arrived a few days before I went to Disneyland and I had forgot to bring another set of shoes, amazingly enough 14 long walking miles later my feet were still relatively happy. I've owned them over a month now and rode my bike all over the place with them and I've barley noticed any wear aside from a few little scratches which were more than expected. I've have been given multiple complements on them and Over all for a 100 dollar pair of boots they are absolutely excellent and can't be beat. Amazingly enough higher quality then some expensive name brand boots I've blown money on in the past and I really couldn't be happier. Thanks leather up and Xelement!

Date of experience: October 10, 2019
Martha I.
Argentina
1 review
0 helpful votes
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Awesome! Big Bang for the buck.
October 10, 2019

This was my first pair of chaps. After reading other reviews online I was able to make this awesome choice. I'm 6'1' 240lbs. I ordered the 2XL and the fit was perfect! The quality of the chaps are excellent top grade leather, they look great and really good on. Waiting for the weather to get cold so I can try them out.

Date of experience: October 10, 2019
Virginia E.
Argentina
1 review
0 helpful votes
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Nice Jacket
October 10, 2019

Loved the jacket; the color and the style. I unfortunately was unable to fit it comfortably (couldn't raise my arms much) and gave it to my daughter. She loves it! Next time I order for myself I will most definitely go up a size. They were out of mediums at the time.

Date of experience: October 10, 2019
Adam T.
Argentina
1 review
0 helpful votes
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Xelement XS 6229 turbulent armored leather jacket
October 10, 2019

I purchased this leather jacket it's a great jacket. My only complaint is I don't like how the zipper is when I sit on the bike the zipper rubs my neck easy to solve just ware a scarf besides that it's a great jacket

Date of experience: October 10, 2019
Peter P.
Argentina
1 review
0 helpful votes
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Great boots, at a great price.
October 10, 2019

I had a pair of flame boots that was purchased decades ago that finally wore out, and I was looking for a replacement pair. The ones that I found here are top-quality, and they were on sale for a great price. Definitely would recommend Leatherup. I ended up getting a second pair, so that when the day comes that the boots need replacing, I won't have to hunt around for replacements.

Date of experience: October 10, 2019
Nicole V.
Argentina
1 review
0 helpful votes
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Great Boots Very Well Made!
October 10, 2019

These are excellent motorcycle boots, they fit well, true to size. They seem like they'll last for years. They remind me of Harley boots. They're comfortable out of the box, I'm sure they'll get better once broken in. I like having the laces and the straps. They look great too!!

Date of experience: October 10, 2019
Rebecca S.
Argentina
1 review
0 helpful votes
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Great shirt!
October 10, 2019

I'm very happy with this shirt, the leather is good quality, soft to the touch. The fit is true to size!

Date of experience: October 10, 2019
Daniel X.
Argentina
1 review
0 helpful votes
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Exelement boots
October 10, 2019

So far these are amazing boots. I've only had them for 2 weeks so I cant speak about durability that's why I only gave them 4 stars. But they are very comfortable I wear mine all day everyday day.

Date of experience: October 10, 2019
Mike F.
Argentina
1 review
0 helpful votes
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Great item, size advice
October 10, 2019

First of all LeatherUp is unmatched in quality, value and customer service, thank you for that. Now on to my review. The chaps were much better than I expected. They were perfect and easy to trim to get the length perfect. Sizing is the most critical for buying an item like this on line. I am 6'3, 250-260lbs with smallish legs. My waist is near 39-40 and my thighs about 25. I ordered a 42 which was perfect. The chaps fit perfectly over my jeans and were not too tight in the thigh area. If I left the thigh zippers open I would have room for a pair of thermals under my jeans with still enough room for comfort. The leather is soft and flexible and out of the box does not bind at all. Over all a fantastic value. I did adjust the back with the lace through eyelets to tighten them up a bit but still perfect fit. Just thought I would share in case anyone else built like me would benefit from my sizing experience.

Date of experience: October 10, 2019
Paul H.
Argentina
1 review
0 helpful votes
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Worth it every penny
October 10, 2019

Great buy, I decide to add some graphics which catch the naked eye and complements are every where I go. must people don't believe it's a DOT do yourself a favor and get one. Ride Safe.

Date of experience: October 10, 2019
George T.
Argentina
1 review
0 helpful votes
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Great shirt
October 10, 2019

Great shirt very comfortable, and stylish. Makes for a cool looking wind breaker on a chilly day. The fit was spot on. I'm 6-1 240 ant the XL fit well.

Date of experience: October 10, 2019
Jessica R.
Argentina
1 review
0 helpful votes
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It good quality material and
October 10, 2019

It good quality material and fits well. A little heavy for the area I'm in. Great price and even better quality

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States