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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Steven Q.
Argentina
1 review
0 helpful votes
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I just barely got the
October 10, 2019

I just barely got the jacket. It fits snug (I usually wear XL and got the XXL). It shipped fast, and so far has been a great jacket for the cold morning commute and the sunny afternoons. I haven't had any problems with it and look forward to using it for a while longer. Great jacket for a great price.

Date of experience: October 10, 2019
Linda E.
Argentina
1 review
0 helpful votes
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face mask does what it
October 10, 2019

face mask does what it sopose to. keep your face dry from the rain and hidden from all the elements. thank you leather up

Date of experience: October 10, 2019
Paul I.
Argentina
1 review
0 helpful votes
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This is a great Jacket.
October 10, 2019

This is a great Jacket. Plenty of pockets to carry phones and other stuff in all different sizes. IT is well ventilated, however the rain/window layer seals great. It is a high viz jacket, I don't see how a rider could be missed wearing this. IT is really reflective. Highly recommend this jacket.

Date of experience: October 10, 2019
Jim A.
Argentina
1 review
0 helpful votes
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Really happy with the looks
October 10, 2019

Really happy with the looks of the jacket but the overall quality is disappointing, purchased as a christmas gift for my son and straps are breaking and the fabric has ripped in a few places and he's only had it for a month!

Date of experience: October 10, 2019
Brenda Y.
Argentina
1 review
0 helpful votes
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Jacket had nice features, fit
October 10, 2019

Jacket had nice features, fit well etc. but the quality and durability was a real problem. The first time I tossed on a backpack half of the sleeve buttons just pulled right out of the fabric. Most of the things attached to the inner liner (loops and buttons for the other liners) just ripped right out with any sort of tug. After about 6 months the velcro on the wrists were just totally stripped out from daily use.

I really liked the jacket for its features but after just a year of wear I need to get a new one because it's just falling apart.

Date of experience: October 10, 2019
Susan X.
Argentina
1 review
0 helpful votes
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Used this morning in about
October 10, 2019

Used this morning in about 50 degree weather and it worked well.

Date of experience: October 10, 2019
Kevin M.
Argentina
1 review
0 helpful votes
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I recently used the mask
October 10, 2019

I recently used the mask on a long ride with fellow bikers. Up hear in Maine this time of year can be frigid on a bike ride. I used the neoprene face mask at the beginning of the trip and never at any time was the least bit cold. Along with the other gear I purchase I definitely can ride longer into the fall season and at modest prices. I would recommend LeatherUp to any fellow bikers.

Date of experience: October 10, 2019
Nick E.
Argentina
1 review
0 helpful votes
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Great Mask. The only problem
October 10, 2019

Great Mask. The only problem are the little holes in front to help you breath. The cold air goes directly through those holes and my nose and mouth get really cold.

Date of experience: October 10, 2019
Michael U.
Argentina
1 review
0 helpful votes
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Quick shipment. Great price and
October 10, 2019

Quick shipment. Great price and quality. It does the job.

Date of experience: October 10, 2019
Brenda D.
Argentina
1 review
0 helpful votes
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I thought this had a
October 10, 2019

I thought this had a good price for the quality, the straps that hold it on made it easy to out on, however I didn't think they were quite long enough to get a good grip with the Velcro contacts to suit me. I noted that it wasn't totally water proof, however after I treated it with a silicone spray that helped a lot.

Date of experience: October 10, 2019
Alex G.
Argentina
1 review
0 helpful votes
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Excellent cold weather protection. Mask
October 10, 2019

Excellent cold weather protection. Mask is pure neoprene, so it fits flat against your skin at whatever tightness you connect it. Doesn't impede nasal breathing like some masks.

Date of experience: October 10, 2019
Jeff Q.
Argentina
1 review
0 helpful votes
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Seems to fit well. Haven't
October 10, 2019

Seems to fit well. Haven't tried it out yet, but I think it will work well to keep my face warm on Winter rides in AZ.

Date of experience: October 10, 2019
Alex J.
Argentina
1 review
0 helpful votes
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this mask works very well
October 10, 2019

this mask works very well with keeping the wind off your face, it is light and durable...

Date of experience: October 10, 2019
Anthony R.
Argentina
1 review
0 helpful votes
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received order in 5 days
October 10, 2019

received order in 5 days to Montana just in time for a glacier park ride. bags look great and fit a Harley dyna glide very well . a new customer thanks for the outstanding service Brent polson montana

Date of experience: October 10, 2019
Lisa I.
Argentina
1 review
0 helpful votes
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yay, love it! and for
October 10, 2019

yay, love it! and for the price, i'm definitely glad i bought it from leatherup than anywhere else.

Date of experience: October 10, 2019
Mark B.
Argentina
1 review
0 helpful votes
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WOW! These are my very
October 10, 2019

WOW! These are my very first saddlebags and they are HUGE!! They look great on my '04 Honda VTX 1300S. I can carry pretty much everything in them. Sharp looking, roomy, great price, easy on/off, great product and great service-fast shipping...LeatherUp.com kicks $#*!!!!!!!!

Date of experience: October 10, 2019
Patricia S.
Argentina
1 review
0 helpful votes
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Great bags! I love the
October 10, 2019

Great bags! I love the quick release and they look so good on my bike!

Date of experience: October 10, 2019
David Q.
Argentina
1 review
0 helpful votes
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Great price, I swear they
October 10, 2019

Great price, I swear they shipped it before I even finished the order. Great service!

Date of experience: October 10, 2019
Margaret Z.
Argentina
1 review
0 helpful votes
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This is a nice bandanna.
October 10, 2019

This is a nice bandanna. It keeps your head cool, even on the hottest of days. Fast service and great merchandise. Thank you!

Date of experience: October 10, 2019
Nicole I.
Argentina
1 review
0 helpful votes
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due to weather they have
October 10, 2019

due to weather they have not been used. Liked the fit of them though.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States