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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great looking boots. Just wish they were NOT so heavy & big. I took a half size bigger because HD boots usually run small and shouldn't have on these. MAINLY I COULD NOT SHIFT my motorcycle with them. SO I just sent them back this week for A DIFFERENT KIND I hope fit better & are not so heavy. My Rating or comments should not be considered they are a bad boot! They are really ARE a cool boot just not for me! OK?
These boots are Fabulous! They look great and have a comfortable feel. Truthfully I just want to wear them with or without the motorcycle. I would order these boots to the exact size you wear. Normally I order a half size bigger in shoes and boots over the internet. However I did that with the first pair and had to send them back for my real size. That size fit perfect. Bravo to these boots!
Pam from PA.
Love these boots!!! They are great and felt great the first time I wore them. I would def buy them again.
I wear skinny jeans when riding & I can tuck my pants into the boots comfortable. I get a TON of complements on them when I got them. I love how high up they come on my leg. They feel very solid & safe. They are however a bit tight around the very top on my calf. They are slowly getting better as they break in. I have very muscular calves though. I ordered true to my size. They are large in the toe & heel, but I think if I went down a size they'd be too small. I have worn thick cotton socks, but it didn't make them for any better. So I put in some thick insoles for work boots (much thicker than regular insoles, about double thick) & that did the trick! Now I can wear regular socks if I tuck in my pant legs. I do recommend very tall socks if you don't tuck in your pants because the boots tend to rub on your leg. I should mention that in the arch inside of the boots they have 3 ridges. Being flat footed I thought I'd hate this, but got use to it very fast. You can't feel them threw the insoles I added. I only mention this because it wasn't in the description. I noticed that the space that's smooth in front of the heel on the underside of the boot is slick when I shift causing my foot to slide a bit on the set peg. I just took some light sand paper & scuffed it up to add a slight grip.
Love these boots! Great fit, great look, great quality. Would buy again.
I ordered these boots to gain height on a new bike. I have wide feet and did not have high hopes for them working out. I LOVE THESE BOOTS. They are not the top grain leather others may be made from but WOW I like the features, the height, my feet fit due to the lace up portion and my calves. For the cost these boots are a great get. I did replace the foot beds but I do in most my shoes. I especially liked that I was able to move my toes in the boots and wear thicker socks due to the cold weather we were riding in. LOVE UM!
I bought these boots because I really liked the style and tread on them. They are great looking and all my friends think they are the bomb. Unfortunately, I had to return them because they are HUGE in the toe area. I even tried putting on two thick pairs of socks but it would not help. I'm sad that I have to return them because they are so awesome. If you order them, you might go down a size - they run kind of big.
Bought theses for my wife she loves them ! There's enough room for extra socks says there perfect !
I usually buy a new pair of MC boots, at a minimum, every season. I rarely wear anything other than MC riding boots. The leather used is a bit thinner than I am used to, but the boots fit great and feel fine. The break-in period was about a week long, and they were rather uncomfortable for the first couple of days. After that they felt better each day, and now feel perfect!
Based on my experience with other boots from Harley, Matterhorn, Danner and several other brands, these boots are great value for the money. We'll see how they hold up over time, but after almost two months, they seem to be doing fine.
BTW - I am a vertically challenged man, and have small girly feet. I usually wear a size 7 - 7 1/2 mens. It is getting harder for me to find "mens" boots in my size, and in a style I like. Like most places, the smallest mens boot available was a size 8, which is too big for me. After much deliberation, I ordered a size 9 in the women's boot, and the fit is perfect.
I have come to LOVE the Xelement brand! Great quality at an awesome price. This particular boot is a snug tug to get on, then has some extra room in the foot area - so extra thick socks or HSN foot petals will be my solution for fitting them perfectly. The calf is a bit snug, but that's due to me being athletic. I was able to gain the 1/3 inch easily with some leather conditioner and wear.
I'll keep purchasing Xelement!
These boots are fantastic. I do not have a motorcycle. I bought them just for the style. They are very comfortable. I like the zipper because I do not have to keep redoing the laces. I would get them again and again if I needed to but I think that these will last for a very long time.
These boots are awesome EXCEPT....... They are extremely heavy. I walk funny because I feel myself trying to pick my feet up instead of walking normal. They are durable, great look and great on a wet street. I still wear them but not for long periods of time because of the weight.
I am now a lifetime customer of leatherup.com. These boots are the bomb. Great riding boots, or wear them out with skinny jeans for that bad asset "Tomb Raider" look. As with all my orders at leatherup.com just can't say anything other then the items I received are better than expected. Returns are simple. Shipping is very fast and so far free. Couldn't ask for more.
Out of the box these boots are awesome! The quality of leather is great, stitching is solid, design is functional and overall look has gotten me a lot of compliments. I have 2 issues...first, the sizing is made for narrow feet which I could not find a sizing chart on the item to clarify, definitely NOT for wide feet! Given the past reviews, more of them stated that they were wide in the toe box area and had extra room but that would apply for the narrow-footed of our species, lol! I normally wear a 6 1/2 W and the length was true but the width was definitely lacking across the top of arch and at the ball of foot. I did end up exchanging them which took about 2 weeks total to mail back to them, process and send back to me. I recommend to order a full size up for wide feet - that gave me an awesome fit in length and width. My calves measure 14 inches at the top of the boot so the calf area was a little snug but the laces allowed for customization with no spare length after adjusting. You will need longer laces if you have larger calves. The buckles also allow for fine tuning your fit. Second, the only area that had defect was the center lace loop on the tongue of one boot which was either a manufacturing discrepancy or it was damaged from the previous person that tried on the boot and figured out that it was the wrong size. I could tell that it had been tried on due to creases in the leather from bending in the foot/ankle area, which is a very minor thing to me, but I feel it should have been inspected more thoroughly prior to sending to another customer. It had no other signs of actual wearing of the boot. All in all I would most definitely recommend these boots!
The boots arrived super quick and were just as the site described them.
Some of the reviews claimed the boots ran a little small and suggested getting a size bigger than you normally wear. I wear a 9, and bought a 9.5. They are a little big, but nothing that thick socks and an insert can't fix. I didn't bother trying to exchange them, however, I will be purchasing a 9 on my next order.
Other than that, the boots look and feel great.
I just got these today so I can't rate durability, but they are beautiful boots, very well made, and oh, so comfortable. I'm happy I saw the add for these boots!
I will NEVER buy another pair of "Harley" boots again! These boots fit right out of the box and I have worn them all day to work (over 13 miles per day on my feet) without any pain, blisters or issues. LOTS of compliments from coworkers! I bought these a half size bigger than I needed just because I need to wear thick socks in the Winter to keep my toes cold. I will treat them with a water repellent to keep my feet dry during Monsoon rides.
Thank you Leather Up for being my ONLY source for quality r4iding gear!
I love these boots! I have wide feet and they fit beautifully. They look awesome and they are comfortable. My only gripe is the laces are too short, but replacing laces isn't a big deal for me. I'm just so happy they fit! Plenty of room in the toes and a good fit for wide calves. Love love love!
The boot looks good on the site, but with my high instep I could not fit them. The quality is ok. The distance between the tip and the top shoe string holes is long; looks weird. I decided to return the boot. May be a good fit for someone else.
I just got these boots in and my first impression was that they were very durable. Thick leather, nice durable heel and they look good. Perfect fit - true to size, I wear 6.5 and that's what I ordered. Not a super high heel but give me so much more leverage on my bike. I've worn them 3 times now while riding and they are nice and grippy and haven't been burned by my pipes like other boots I've had. I searched a long time for women's boots that were actually functional, not just for looks like you would find at Harley Davidson and I'm so glad I found these. I rode in to work today so this is the first time I've had them on all day and they are very comfortable. I'm super pleased with these boots and if I wear them out any time soon, which I don't foresee, I would definitely buy them again.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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