Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Kimberly P.
Argentina
1 review
0 helpful votes
Follow Kimberly P.
Unfollow Kimberly P.
Share Review
Report Review

Great Jacket. It is everything
October 10, 2019

Great Jacket. It is everything that I had hoped for!

5'10" and 180lb - I ordered the Large and it fits perfectly. Just enough room for a sweatshirt on those 40 degree mornings.

Date of experience: October 10, 2019
Jeff R.
Argentina
1 review
0 helpful votes
Follow Jeff R.
Unfollow Jeff R.
Share Review
Report Review

The jacket is awesome! The
October 10, 2019

The jacket is awesome! The wrist cuffs could be a little tighter though. Armor gives you a feeling of protection without being overbearing. I'm 5'11, 180lbs & ordered a large...it fits great, even with a hoodie under it. I would not buy larger unless you've got the beer gut to justify it....I will order from leatherup.com again in the future.

Date of experience: October 10, 2019
Jason L.
Argentina
1 review
0 helpful votes
Follow Jason L.
Unfollow Jason L.
Share Review
Report Review

This was my second Xelement
October 10, 2019

This was my second Xelement jacket purchase from LeatherUp and I am exceptionally pleased. I am 6'6" and 290# and normally wear a 2XLT and a 50XL sportcoat. I purchased the 4XL: perfect fit! The sleeves are at least 38' long and the body does a very good job of covering my beer gut. I have ridden in the upper 30 and low 40 degree range with the liner in and without problems. With the liner out and the vents open I am comfortable riding in the mid-70's. The vents in the shoulders and sides allow the air to circulate well even with my windshield in place. The armor is NOT an issue! All in all: can't beat the quality or the price!

Date of experience: October 10, 2019
Martha H.
Argentina
1 review
0 helpful votes
Follow Martha H.
Unfollow Martha H.
Share Review
Report Review

I love this jacket, it
October 10, 2019

I love this jacket, it is very well made heavy but comfortable you can fell the protection it will give you. it is also a great looking jacket and I am amazed how they can sell this quality of jacket at this price. I looked around a naked cowhide leather jacket will cost easy 400.00 to 500.00 dollars elsewhere. This is for us (fat body's) out there as the Sargent on the movie Full Metal Jacket would call us. I have a 56 inch chest, about 315 lbs, 5`9" and a bit of a gut my jeans are a snug 46 but by the tape measure Chest 56 inches waste around the belly is about 56 inches. I got the 5xl and it is too tight I almost returned it put I tried it with the removable liner out and it fits well enough to keep it, good through the chest area free movement but still a little snug around the belly but not uncomfortable if I can lose 10 lbs it will fit great great. again that is without the liner but the jacket it so heavy and well made I think it will be warm enough for all but extremely cold days I tend to ride on mild to warm days anyway I am lucky I live in the San Diego area of California. Good Luck, and be safe out there.

Date of experience: October 10, 2019
Chris U.
Argentina
2 reviews
0 helpful votes
Follow Chris U.
Unfollow Chris U.
Share Review
Report Review

I have installed it and
October 10, 2019

I have installed it and so far everything is great. Will see after a few rides how it will fare out. Looks great on my bike. For what its worth it is a definite bargain compared to others. I'll certainly would recomend this to my friends. Thanks!

Date of experience: October 10, 2019
Daniel C.
Argentina
1 review
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Share Review
Report Review

This coat was excellent quality
October 10, 2019

This coat was excellent quality for the price. I am 5'5" and 145lbs. I ordered a medium and with a hoodie underneath it fits perfect! we got the order 2 1/2 days after placing it. Just put in another order for the wife!

Date of experience: October 10, 2019
Andrew X.
Argentina
1 review
0 helpful votes
Follow Andrew X.
Unfollow Andrew X.
Share Review
Report Review

Vikki Jeffcott, Brisbane, QLD, Australia.
October 10, 2019

Vikki Jeffcott, Brisbane, QLD, Australia.

Quality much better than expected and the service was great. I received the goods right on time, thanks heaps

Date of experience: October 10, 2019
Michelle R.
Argentina
1 review
0 helpful votes
Follow Michelle R.
Unfollow Michelle R.
Share Review
Report Review

Very impressed with the quality
October 10, 2019

Very impressed with the quality of jacket. Heavy duty construction and armor is unobtrusive, hardly know its there. I am 6' 195lbs and ordered and XL. It fit perfect.

Date of experience: October 10, 2019
Mary L.
Argentina
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Share Review
Report Review

bags were shipped fast! Very
October 10, 2019

bags were shipped fast! Very clean look, and really seem to be of a good quality...reccomend to all of my friends.

Date of experience: October 10, 2019
Janet J.
Argentina
1 review
0 helpful votes
Follow Janet J.
Unfollow Janet J.
Share Review
Report Review

Hey, if your not buying
October 10, 2019

Hey, if your not buying from this store then you are getting ripped off. These bags are just as nice as the ones in the motorcycle shops, but at a fraction of the cost. I just installed mine an they look great and function well.

Date of experience: October 10, 2019
Helen T.
Argentina
1 review
0 helpful votes
Follow Helen T.
Unfollow Helen T.
Share Review
Report Review

Very good bags they where
October 10, 2019

Very good bags they where as good as advertised and more!

Date of experience: October 10, 2019
Sandra R.
Argentina
1 review
0 helpful votes
Follow Sandra R.
Unfollow Sandra R.
Share Review
Report Review

Excellent value!! Fast shipping. Exactly
October 10, 2019

Excellent value!! Fast shipping. Exactly what I have come to expect from Leatherup.com!

Date of experience: October 10, 2019
Alex C.
Argentina
1 review
0 helpful votes
Follow Alex C.
Unfollow Alex C.
Share Review
Report Review

Excellent all around. Won't find
October 10, 2019

Excellent all around. Won't find anything like this for the price. Fit perfectly on my motorcycle.

Date of experience: October 10, 2019
Shirley E.
Argentina
1 review
0 helpful votes
Follow Shirley E.
Unfollow Shirley E.
Share Review
Report Review

Awsone bag. Looks classic and
October 10, 2019

Awsone bag. Looks classic and is very roomy. It is waterproof. I got caught in a rain storm with my lap top safely in my bag.

Date of experience: October 10, 2019
Jim Q.
Argentina
1 review
0 helpful votes
Follow Jim Q.
Unfollow Jim Q.
Share Review
Report Review

Will from Saginaw TX -
October 10, 2019

Will from Saginaw TX - Outstanding bags. Well worth the price. They were easy to install and seem to be holding up very well. They zip on and off easy and the quick-buckles make them easy to get opened and closed.. Would recomend these to anyone, but depending on the model bike you have, I would recomend support bars to keep them out of the way of the rear suspension.

Date of experience: October 10, 2019
Joe T.
Argentina
1 review
0 helpful votes
Follow Joe T.
Unfollow Joe T.
Share Review
Report Review

Very nice bag for the
October 10, 2019

Very nice bag for the money,got caught in storm so bad we could not see and bags stayed 100% dry, am very pleased with purchase

Date of experience: October 10, 2019
Paul T.
Argentina
1 review
0 helpful votes
Follow Paul T.
Unfollow Paul T.
Share Review
Report Review

nice bags for the price.
October 10, 2019

nice bags for the price. they easily installed under my seat of a triumph speedmaster. definitely worth every penny.

Date of experience: October 10, 2019
Angela Y.
Argentina
1 review
0 helpful votes
Follow Angela Y.
Unfollow Angela Y.
Share Review
Report Review

This was a great purchase.
October 10, 2019

This was a great purchase. The item installed in minutes. The bike gets lots of compliments now.

Date of experience: October 10, 2019
Sam H.
Argentina
1 review
0 helpful votes
Follow Sam H.
Unfollow Sam H.
Share Review
Report Review

Great buy, Solid construction, sturdy
October 10, 2019

Great buy, Solid construction, sturdy and finished off well.

Date of experience: October 10, 2019
Rebecca C.
Argentina
1 review
0 helpful votes
Follow Rebecca C.
Unfollow Rebecca C.
Share Review
Report Review

These saddlebags are a good
October 10, 2019

These saddlebags are a good choice if need luggage and do not want to spend a lot of money. They look great on the bike, but don't expect to get the same quality as you would form leather saddlebags costing $300 to $400.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States