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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great Jacket. It is everything that I had hoped for!
5'10" and 180lb - I ordered the Large and it fits perfectly. Just enough room for a sweatshirt on those 40 degree mornings.
The jacket is awesome! The wrist cuffs could be a little tighter though. Armor gives you a feeling of protection without being overbearing. I'm 5'11, 180lbs & ordered a large...it fits great, even with a hoodie under it. I would not buy larger unless you've got the beer gut to justify it....I will order from leatherup.com again in the future.
This was my second Xelement jacket purchase from LeatherUp and I am exceptionally pleased. I am 6'6" and 290# and normally wear a 2XLT and a 50XL sportcoat. I purchased the 4XL: perfect fit! The sleeves are at least 38' long and the body does a very good job of covering my beer gut. I have ridden in the upper 30 and low 40 degree range with the liner in and without problems. With the liner out and the vents open I am comfortable riding in the mid-70's. The vents in the shoulders and sides allow the air to circulate well even with my windshield in place. The armor is NOT an issue! All in all: can't beat the quality or the price!
I love this jacket, it is very well made heavy but comfortable you can fell the protection it will give you. it is also a great looking jacket and I am amazed how they can sell this quality of jacket at this price. I looked around a naked cowhide leather jacket will cost easy 400.00 to 500.00 dollars elsewhere. This is for us (fat body's) out there as the Sargent on the movie Full Metal Jacket would call us. I have a 56 inch chest, about 315 lbs, 5`9" and a bit of a gut my jeans are a snug 46 but by the tape measure Chest 56 inches waste around the belly is about 56 inches. I got the 5xl and it is too tight I almost returned it put I tried it with the removable liner out and it fits well enough to keep it, good through the chest area free movement but still a little snug around the belly but not uncomfortable if I can lose 10 lbs it will fit great great. again that is without the liner but the jacket it so heavy and well made I think it will be warm enough for all but extremely cold days I tend to ride on mild to warm days anyway I am lucky I live in the San Diego area of California. Good Luck, and be safe out there.
I have installed it and so far everything is great. Will see after a few rides how it will fare out. Looks great on my bike. For what its worth it is a definite bargain compared to others. I'll certainly would recomend this to my friends. Thanks!
This coat was excellent quality for the price. I am 5'5" and 145lbs. I ordered a medium and with a hoodie underneath it fits perfect! we got the order 2 1/2 days after placing it. Just put in another order for the wife!
Vikki Jeffcott, Brisbane, QLD, Australia.
Quality much better than expected and the service was great. I received the goods right on time, thanks heaps
Very impressed with the quality of jacket. Heavy duty construction and armor is unobtrusive, hardly know its there. I am 6' 195lbs and ordered and XL. It fit perfect.
bags were shipped fast! Very clean look, and really seem to be of a good quality...reccomend to all of my friends.
Hey, if your not buying from this store then you are getting ripped off. These bags are just as nice as the ones in the motorcycle shops, but at a fraction of the cost. I just installed mine an they look great and function well.
Very good bags they where as good as advertised and more!
Excellent value!! Fast shipping. Exactly what I have come to expect from Leatherup.com!
Excellent all around. Won't find anything like this for the price. Fit perfectly on my motorcycle.
Awsone bag. Looks classic and is very roomy. It is waterproof. I got caught in a rain storm with my lap top safely in my bag.
Will from Saginaw TX - Outstanding bags. Well worth the price. They were easy to install and seem to be holding up very well. They zip on and off easy and the quick-buckles make them easy to get opened and closed.. Would recomend these to anyone, but depending on the model bike you have, I would recomend support bars to keep them out of the way of the rear suspension.
Very nice bag for the money,got caught in storm so bad we could not see and bags stayed 100% dry, am very pleased with purchase
nice bags for the price. they easily installed under my seat of a triumph speedmaster. definitely worth every penny.
This was a great purchase. The item installed in minutes. The bike gets lots of compliments now.
Great buy, Solid construction, sturdy and finished off well.
These saddlebags are a good choice if need luggage and do not want to spend a lot of money. They look great on the bike, but don't expect to get the same quality as you would form leather saddlebags costing $300 to $400.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

