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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Laura O.
Argentina
1 review
0 helpful votes
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I am very happy with
October 10, 2019

I am very happy with the quality of these chaps. they fit perfect out of the box except a little trim off the leg length. Overall very great product for a great price!

Date of experience: October 10, 2019
Brian R.
Argentina
1 review
0 helpful votes
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NOT FOR ATHLETES! If you
October 10, 2019

NOT FOR ATHLETES! If you workout and buy these chaps, you're gonna have a bad time. The waist is a little big on them, but that's not the problem. My thighs won't allow the zipper to even connect! Only buy if you have chicken legs.

Date of experience: October 10, 2019
Bob Z.
Argentina
1 review
0 helpful votes
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Wow these chaps fit great,
October 10, 2019

Wow these chaps fit great, and look like others that cost 5 times more. (no joking) The quality is very good, and the shipping was fast also. Thanks Leatherup I'm very pleased, I will always be a customer with these prices and quality products.

Date of experience: October 10, 2019
Betty T.
Argentina
1 review
0 helpful votes
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Love my leather chaps. Measured
October 10, 2019

Love my leather chaps. Measured like it says on the chart and they fit perfect. Good quality leather. I would recommend them to everyone. Pricing is great!

Date of experience: October 10, 2019
Bob Q.
Argentina
1 review
0 helpful votes
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Took the measurements correctly, read
October 10, 2019

Took the measurements correctly, read the comments... ordered... not a chance in hell of fitting.. far far too big... unwearable....fast shipping so thank you.. not worth re-ordering due to cost of freight.. $100.. will have to on sell them :(

Date of experience: October 10, 2019
Jason S.
Argentina
1 review
0 helpful votes
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Look great waist was great
October 10, 2019

Look great waist was great but for the legs it was a little tight

Date of experience: October 10, 2019
Pamela U.
Argentina
1 review
0 helpful votes
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For the price you can
October 10, 2019

For the price you can not beat the price. I received mine in the mail today, overall.....they are awesome. My chaps had one defect, it was the bottom snap and the leather was torn with no seam around it.....BUT.....because I still need to trim to fit, it will be cut off anyway so I'm not going to complain. I only wanted them for Spring and Fall riding and some chilly summer nights.....again, for the price you can not beat the price and the quality.

Date of experience: October 10, 2019
Linda B.
Argentina
1 review
0 helpful votes
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The Chaps are really excellent.
October 10, 2019

The Chaps are really excellent. Especially for the price. It was a little hard finding the right fit for me (was better working from the thigh measurements) But the product itself is great!

Date of experience: October 10, 2019
Michelle K.
Argentina
1 review
0 helpful votes
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These are great chaps for
October 10, 2019

These are great chaps for the money! I didn't keep them, the zipper catches the lining ever time. Pain to get on & off. Sent back , bought pair with zipper cover, lining better, doesn't catch in zipper.

Date of experience: October 10, 2019
Janet L.
Argentina
1 review
0 helpful votes
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The Chaps are a great
October 10, 2019

The Chaps are a great buy, if you have big legs be sure to go the extra money and get the elastic in the upper leg area. My legs are average but my legs were a little tight with my jeans on.

Date of experience: October 10, 2019
Nick U.
Argentina
1 review
0 helpful votes
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The fit in the legs
October 10, 2019

The fit in the legs and length were great. I have to put the buckle on the waist on the first notch and still a little big, but I can live with it. Also they made spots on my gas tank, but it buffed right out. Overall these are a very good pair of chaps for the price.

Date of experience: October 10, 2019
Ruth K.
Argentina
1 review
0 helpful votes
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Very happy with the product
October 10, 2019

Very happy with the product and easy it adjust. I should have done this long ago.

Date of experience: October 10, 2019
Stephanie M.
Argentina
1 review
0 helpful votes
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Bought these for my son.
October 10, 2019

Bought these for my son. He loved them. Was a little disappointed that on the left leg there was a slight gouge out of the bottom. Overall great value and fit. Thank you LeatherUp!

Date of experience: October 10, 2019
Peter P.
Argentina
1 review
0 helpful votes
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I found these and I
October 10, 2019

I found these and I knew for the price they were well worth it, only thing is I'm short so I had to cut a little off of mine and a little off my husbands yes I bought two pair and they work Fantastic we are so Happy with them. We plan on Ordering more stuff through Leather Up, Looking at Jackets now for both of us ... Thanks

Date of experience: October 10, 2019
Jeff Q.
Argentina
1 review
0 helpful votes
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These chaps are beautiful -
October 10, 2019

These chaps are beautiful - couldn't find a stitch out of place - these chaps are Better than what I found local...they're cheaper too - a GREAT buy" - I have a 36" waist and these fit superb - of course they arrived here as promised too!

Date of experience: October 10, 2019
Sharon I.
Argentina
1 review
0 helpful votes
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THE PEOPLE ON THE REVIEWS
October 10, 2019

THE PEOPLE ON THE REVIEWS WERE RIGHT. WE WERE VERY HAPPY WITH THE ITEMS AND THE SERVICE WE WILL BUY FROM LEATHERUP AGAIN . THANK YOU

Date of experience: October 10, 2019
Anna U.
Argentina
1 review
0 helpful votes
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I bought these for my
October 10, 2019

I bought these for my first long ride (4 states, 869 miles in mid-September). Love them. I am 5'10 with a 36" inseam and was worried they wouldn't be long enough. They are a perfect fit -both in length and waist/legs (I ordered a 31 and cinched them as small as I could- they sit very low on my hips). We went from 42 degrees to 85 and hit rain and I was comfy the whole time. Love these and so happy I got them!

Date of experience: October 10, 2019
Dave U.
Argentina
1 review
0 helpful votes
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Good chaps, BUT the waist
October 10, 2019

Good chaps, BUT the waist runs too large for women, it would help if they figured out how to accomodate girls that are small wasted but not stick figures and have shapely thighs. Maybe the tie in the back to have 3 rows of holes on each side instead of two? So they can be overlapped and made a little smaller? I overlapped mine as is and it is "almost" OK, but still a little wide, so the shaps sit a little too low. Other than that, the price is great, the quality is good.

The leather string used in the back snapped, so I used the part that was left, it was just enough to tie a knot, so it worked out. But if it snapped in the middle, I woul dhave to use a shoe lase or something ;-)

I shortened mine with regular scisors just above the first snap to make the length better for me, that part was easy (make sure when you do it, that you check what length you need while sitting, as it's a litte more than when standing straigth)

Given the amazing price point, I consider these a very good buy.

Date of experience: October 10, 2019
Sam S.
Argentina
1 review
0 helpful votes
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I really love my chaps.
October 10, 2019

I really love my chaps. I have been riding for 55 years and never had chaps before. These are really great.

Date of experience: October 10, 2019
Janet F.
Argentina
1 review
0 helpful votes
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I ordered three pairs of
October 10, 2019

I ordered three pairs of these for Christmas gifts for friends, they are good quality with heavy duty zippers, they have a good finish and seem to be very durable. I definitely would recommend these chaps to everyone as you can't beat the price. I've seen other chaps from other companies that were not as good as these for a lot more money, so do yourself a favor and buy them here, you'll be very pleased with them and not to mention they ship very quickly also.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States