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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Excellent jacket! Just received delivery and couldn't be more satisfied. Every bit as good as advertised. Sad to see that this style has been discontinued, though. I must have gotten the last one. Consider myself fortunate to have it. Thanks. Frank S. Knoxville, Tn.
The boots are very nice. The second pair I've gotten. Top quality. I like the feel of them,not real stiff. Nice for riding the motor cycle. I'll keep shopping with Leather Up for all my leathers.
Great boot! just what I was looking for. Very comfortable
Excellent boot! Same quality as my others, but HALF the price. They are so comfortable, I wear them every day. Wish I had seen these before I spent $200 on the some other brand that's not even as good.
Excellent Boot! Looks great. Excellent quality. Confortable. Size right on, though runs wide. Felt loose at first wearing. Wasn't sure about keeping. Inserted gel soles for additional comfort, which also tightened fit. Now they are perfect.
The boots look great, and they are comfortable but heavy. I had a problem finding boots that would go over my ankel and heel but these did. I have a large, thick leg. These boots really look great!
very happy with boots all around,qualitycomfort,and price .great looks,easy on ,easy off.f.itts a little loose but will try gel inner soles
I strongly believe I can't be the only person on the face of the planet who rides and happens to have overdeveloped calf muscles. Since this happens to be the case, It's been really difficult to find boots that fit. By far the Xelement boots have the best quality and fit I have yet to find.
I received the boots on Saturday Dec 5 2008. I was impressed with the quality. I used them on Saturday! They felt good to my feet and were easy on my legs since I have Diabetis! Thanks!
We bought these boots for my husband and he is so pleased with them. He is very flat-footed, and many times the break-in period on new boots or shoes is difficult. However, these boots were comfortable from the beginning, and did not take long to break in. Usually we both take sneakers with us on motorcycle trips, especially when we are going to a town where we might shop and explore on foot. These boots are so comfortable that he can wear them all day with no foot or ankle fatigue or soreness. They look good on his feet, too - very masculine but still enough detail to make them look much more expensive than they were!.. LeatherUp's shipping and service are excellent, and their prices can't be beat!
I needed a side zipper boot and these were the perfect choice. They fit well and look great. Thanks for the price as well, LeatherUp.
Boots look great. Mine seem to be a 1/2 size large, so I'll need an insert or thicker socks. I've never worn boots this far above the ankle, but the boot seems very wide in the calf area. There's a 1 inch gap in front of my shin and another behind my calf when standing upright. I was planning on tucking the boot under my pants, so hopefully this will help with the weird feeling while walking. Overall, happy with the purchase (although the price dropped $10 after I bought them).
Very nice boots. I have wide feet so they are tight on me. Wish they were available in different widths.
Got these boots for Christmas. Great looking, well made and comfortable. Sizeing was perfect too. This was my first purchase and it wont be my last!!
boot fits very well, just as shown in pictures. I put them on the day they arrived and wore them the afternoon. Very little time needed to break-in. I am very pleased with the boots, they look great!
These boots are great! They have a nice, comfortable insole, they are built solid and sturdy. Not constricting around the high ankle/lower calf at all. They look good in jeans and a nice short, or serve the function they were created for well. They're a good buy
I love my new boots. They are very comfortable and a great fit. They are very well made and equal in quality to boots I have seen in local stores for $150.00. Very satisfied with my purchase. Dannyh
Boots are great.Good fit and delivered to my door right on time.
This is the second item I've purchased from this website and i'm very happy, the price is great and the shipping is fast. The boots were a gift for my boyfriend and he loves them. They were a little stiff at first but loosened up quickly. I will be ordering from leatherup again!
easy on, easy off, look good, feel good and the zipper stays in place. can't find anything to complain about and the price is great.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

