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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Amanda I.
Argentina
1 review
0 helpful votes
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Just got the jacket 2
October 10, 2019

Just got the jacket 2 weeks ago- great, very happy only rated it 3 stars for durability because it is too soon to know.

Date of experience: October 10, 2019
Lisa P.
Argentina
1 review
0 helpful votes
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This is my second motorcycle
October 10, 2019

This is my second motorcycle jacket.I just loved it.Fits well,great material.Great finish.I did order a larger number.I did return to Leaderup to be exchanged.No hassle.Friendly people.Great costumer service.

Date of experience: October 10, 2019
Shirley L.
Argentina
1 review
0 helpful votes
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First mesh jacket and I
October 10, 2019

First mesh jacket and I love it. Quite sturdy without the lining. Just what I needed for the summertime riding. Nice protection

Date of experience: October 10, 2019
Stephen E.
Argentina
1 review
0 helpful votes
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the zipper on the waterproof
October 10, 2019

the zipper on the waterproof liner is no good. very disappointed in that part of the jacket

Date of experience: October 10, 2019
Jeff X.
Argentina
1 review
0 helpful votes
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Great buy! Fit and finish
October 10, 2019

Great buy! Fit and finish is very good and the level of options is great too. If your looking for a jacket that offers warmth, style...and is more then reasonably priced...look no further. I'm 5'7" 185 and ordered a large...fits perfect.

Date of experience: October 10, 2019
Janet I.
Argentina
1 review
0 helpful votes
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I bought this jacket because
October 10, 2019

I bought this jacket because it says "ALL SEASON"

I rode 77 miles to a doctor appointment this morning at 38 degrees, torso was fine but arms were cold, wind goes right through it , stopped and put a sweatshirt , then wasn't to bad . still feel the cold through the sleeve. The cuffs were pulled tight and I wear gauntlet gloves so the cold was not going up the sleeve.

Was going to exchange it for a same price coat but since I wore it , it's not returnable..

Items like this I will buy directly from the store .

Every other item I bought from leatherup has been fine ..

Would not recommend this coat for cold weather.

Date of experience: October 10, 2019
Susan N.
Argentina
1 review
0 helpful votes
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Just received jacket and felt
October 10, 2019

Just received jacket and felt a rating should be given even before use. I separated the jacket layers very carefully and one of the jacket zippers still broke. The outer jactet looks good and the fit is perfet. Detaching the layers gave me the feeling the snaps should not be re-used. I plan on using the layers unattached to each other. I went to the Xelement web site and you are paying the suggested retail price. I will keep it but I would NOT recommend it to anyone.

Date of experience: October 10, 2019
Ruth R.
Argentina
1 review
0 helpful votes
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Ordered a large mostly due
October 10, 2019

Ordered a large mostly due to sleeve length, as I'm 6'1" at 175lbs. The fit was very good and sleeve length about right. I rode on a cold CA morning, approx. 45 degrees and it was comfortable. Some air did go up the sleeves as I had on fair weather gloves. Did not wear my heated vest as I normally would with my leather MC jacket to see how the jacket did, and I believe that the heated vest is no longer needed. The following morning with temps around 50 degrees, I wore only the inner liners of the jacket with my vest over the liners and again was comfortable to the days ride. I am very happy with this jacket even though it is not a true MC jacket, but it looks and functions the way I need it to at 61 yrs. old. These old bones feel the cold more then they used to. Overall very satisfied with the jackets performance and fit. Tried a medium first but just a bit too small in the frame, and sleeves were definitely too short for me. Have ordered many things from LeatherUp and have not been let down yet. Next is a pair of overpants to replace my leather chaps.

Date of experience: October 10, 2019
Anna Q.
Argentina
1 review
0 helpful votes
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Very nice jacket and fit
October 10, 2019

Very nice jacket and fit perfectly and was just exactly what I was looking for. I would recommend to friends!

Date of experience: October 10, 2019
Jeff J.
Argentina
1 review
0 helpful votes
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got this jacked in march
October 10, 2019

got this jacked in march ride to work everyday. the zippers on the rain protections do not work any more and the zippers on the mesh stopped working also. the jacked pants compo keeps warm, dry and protected, but if the zippers keep on breaking then the jacket will be useless.

Date of experience: October 10, 2019
Nancy M.
Argentina
1 review
0 helpful votes
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I had to return the
October 10, 2019

I had to return the jacket for reasons best left unstated, but it was a very nice jacket for a great price.

Date of experience: October 10, 2019
Stephanie N.
Argentina
1 review
0 helpful votes
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Perfect, exactly what I was
October 10, 2019

Perfect, exactly what I was hoping for. Haven't had it long enough to rate the durability yet, but I have no reason to think it won't be excellent. Well crafted, VERY happy with the styling; best clothing purchase I've made in years.

Date of experience: October 10, 2019
Charles G.
Argentina
1 review
0 helpful votes
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This is an excellent jacket,
October 10, 2019

This is an excellent jacket, but I ended up keeping a different one for a few reasons...so first, the cons: The video says the insulating liner is full-sleeved, but it's just a vest. Since the outer layer is just a rugged mesh and the next layer is a rain jacket, this does not provide much insulation for the arms during very cold weather. The other jacket I kept also has a lot more visibility (this one is all black, with just a little bit of reflective piping). Other than those two issues, this would have likely been my first choice...here are the pros: It is a super comfortable fit, despite being a bit heavy it is a little stretchy and allows full range of motion. It is also a couple inches longer on the torso than the other jackets, which I liked. And I'm guessing the unique mesh outer layer (without the internal layers) would be great in warmer weather since air can just flow through it. Overall it's a great jacket, but as stated I wish it had better visibility and an insulating liner that included full sleeves.

Date of experience: October 10, 2019
Daniel R.
Argentina
1 review
0 helpful votes
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Left inner arm insert pulled
October 10, 2019

Left inner arm insert pulled out. It will have to be sown back in. Elbow pad in this arm was inserted backwards. Manufacturer's QA needs improvement.

Date of experience: October 10, 2019
Janet R.
Argentina
1 review
0 helpful votes
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I love this jacket only
October 10, 2019

I love this jacket only thing wrong with it is it was a snap missing from the inner liner but other than that it was wonderful great price great feel soft leather

Date of experience: October 10, 2019
Jack F.
Argentina
1 review
0 helpful votes
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I love this belt! The
October 10, 2019

I love this belt! The look is just what I was looking for and the three prongs have a solid feel to them when the belt is on. I should have ordered a size smaller though, but that is my fault, not the belt's.

Date of experience: October 10, 2019
Maria A.
Argentina
2 reviews
0 helpful votes
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really fast shipping. great belt
October 10, 2019

really fast shipping. great belt . really impressed with the quality of leather and buckle. would recommend

Date of experience: October 10, 2019
James N.
Argentina
1 review
0 helpful votes
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PERU: Espero esta informacion ayuda
October 10, 2019

PERU: Espero esta informacion ayuda a alguien, la casaca tiene un excelente acabado recomendable 100%, mido 175 y peso 82 kg contextura delgada, siguiendo lo comentario me compre una talla mas grande XL, pero me queda super grande principalmente en los hombros y el frente. asi que la estoy vendiendo en Peru, una lastima, he realizado una nueva compra esta vez si guiandome del size chart esperemos que esta vez me quede ok. excelente casaca.

Date of experience: October 10, 2019
Christine I.
Argentina
1 review
0 helpful votes
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I wanted this and they
October 10, 2019

I wanted this and they were out. Was notified when they were back on by e mail. It was shipped quickly and got here in no time. The fit was real good and it does a real good job on keeping me warm. I am 67 and cold gets to me quick. At 40 degrees out my classes word smoke over a little when I come to a stop. Got a lot of people that likes the looks and the only thing we would like to see is if we could get it order with our rank on it rather than the one there. I enjoy the way it feels on face compared to the cotton ones. Would recommend to anyone

Date of experience: October 10, 2019
Helen W.
Argentina
1 review
0 helpful votes
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Great product - I am
October 10, 2019

Great product - I am only giving four stars due to price at this website - after purchasing here I found it cheaper somewhere else and customer service from leather up did not want to hear about it.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States