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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Carol D.
Argentina
1 review
0 helpful votes
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Excellant bags for the money
October 10, 2019

Excellant bags for the money , perfect fit on my 2005 750Vulcan, lots of room for your gear ..... ACS

Date of experience: October 10, 2019
Joseph L.
Argentina
1 review
0 helpful votes
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Bags needed a support under
October 10, 2019

Bags needed a support under them that was not offered, had to make one for each side. Otherwise, great birthday gift to my son.

Date of experience: October 10, 2019
Margaret D.
Argentina
1 review
0 helpful votes
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The saddlebags are very nice,
October 10, 2019

The saddlebags are very nice, but when it says the length is 17" it is more like 19" because of the rear pocket. Will not work on a Honda Shadow Spirit VT1100 even with a turn signal relocation kit. Other than that they are very nice bags and would recommend them.

Date of experience: October 10, 2019
Barbara N.
Argentina
1 review
0 helpful votes
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Excellent bag for the price.
October 10, 2019

Excellent bag for the price. It was just as I expected it to be, roomy and well constructed . Fits my V-Star 1100 perfect and looks sharp. I am glad I found your web site. Also appreciated the free shipping.

Date of experience: October 10, 2019
Amy U.
Argentina
1 review
0 helpful votes
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Bought these Bags and waited
October 10, 2019

Bought these Bags and waited three months to review because i wanted to judge how they held up after a summer of ridding. So here is the Good and bad. The bags are sturdy and hang well from the bike, the Velcro side pockets are awesome and it generally stays dry while moving. HOWever! in the last few months I have noticed that many of the "chrome" rivets have began to rust and last night one of the plastic "clips" that secures the bag closed just shattered in my hand. The right hand side bag sits about 2 inches above the exhaust pipe and sadly it was not enough to deform the underside of the bag. No leaking but not what i figured would happen. These bags would be 5 star if the rivets did not rust and the plastic clips were made of stringer stuff. The ,elted underside of the bag may be my fault as two ful inches may not be enough with a PVC bag. Overall, I plan to replace these with something better.

Date of experience: October 10, 2019
Jay V.
Argentina
1 review
0 helpful votes
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These saddlebags are a nice
October 10, 2019

These saddlebags are a nice addition to my bike but the title is very misleading. These saddlebags are not waterproof. The rain drenched everything in my bags over the weekend. What a mess.

Date of experience: October 10, 2019
Melissa W.
Argentina
1 review
0 helpful votes
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Very satisfied, very roomy and
October 10, 2019

Very satisfied, very roomy and looks good on my 05 xl1200 c Sporty. My rateing is on the product and Leatherup.com only. I am a little unhappy with fedex on shipping, my bags sat in Bloomington Ca for several days before finally being sent to me.

Date of experience: October 10, 2019
Brian D.
Argentina
1 review
0 helpful votes
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Bought these saddlebags for my
October 10, 2019

Bought these saddlebags for my yamaha vstar 650. I'll need to relocate my taillights but I really like these bags. They are large bags and think will be great for weekend trips. Seem well made but will see how they hold up this season.

Date of experience: October 10, 2019
Carol D.
Argentina
1 review
0 helpful votes
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I absolutely love these bags!
October 10, 2019

I absolutely love these bags! They made my bike's looks also. They're well worth the price and although I've seen other reviews, that state -they might collect water- why would you subject your nice bike to rain anyway, without covering things like this? In my opinion, these are great bags, constructed well and well worth the price! I love them, thank you Leather Up!

Date of experience: October 10, 2019
Mike V.
Argentina
1 review
0 helpful votes
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I'm very impressed! This is
October 10, 2019

I'm very impressed! This is my first order from leatherup.com. I am very impressed with the quality of the saddle bags. For the price I expected them to be a cheap set of saddle bags -- This company went above and beyond. They added all the little extras that they could think of to make these bags last for a long time. I have not run across a company that I was this pleased with in a long time. Keep up the good work leatherup!!! I WILL buy from you in the future...

Date of experience: October 10, 2019
Charles S.
Argentina
1 review
0 helpful votes
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Bags looked and installed great.
October 10, 2019

Bags looked and installed great. However, they do not fit on my 2007 Shadow Aero with out moving the Turn Signals. Returned to LeatherUp and awaiting my store credit to buy something different. Also, the zipper for removing the bags is hard to use, though I'm sure with more use the PVC would loosen up to make it easier. So far, LeatherUp has been a dream to work with. I'll post more if there are any issues.

Date of experience: October 10, 2019
Cynthia M.
Argentina
1 review
0 helpful votes
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I bought these bags for
October 10, 2019

I bought these bags for my 2002 Dyna super glide. Like everyone has stated they are bigger then they look, very roomy, made of very good quality. One fact I would like to point out is that they have reflective bands around the bottom edges of the pockets, and around the lids of the bags. A very nice safety feature ! I took a picture of my bike and when the flash hit the bags they lit up very nicely I was very impressed.

Date of experience: October 10, 2019
George B.
Argentina
1 review
0 helpful votes
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Had a terrible time finding
October 10, 2019

Had a terrible time finding products for my HD Rocker C, had a stainless steel rack made for my rear fender, after numerous trys through other companies, my wife found these bags. When I received them, I couldn't believe the quality or price. I've shown these to a number of my friends and they were all amazed at the quality. They fit right over the brake lights, didn't have to move them at all. Bags are very spacious and easy to open. If you have a Rocker C, these are the bags for you.

Date of experience: October 10, 2019
Laura M.
Argentina
1 review
0 helpful votes
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Bag looks nice, Bag is
October 10, 2019

Bag looks nice, Bag is bigger than expected but fits on my Stryker Add 2 inches for pouch in back need more rope to fix on hangers to mount. Well worth under 90$ for Bag Thanks

Date of experience: October 10, 2019
Jason N.
Argentina
1 review
0 helpful votes
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The bags are very nice
October 10, 2019

The bags are very nice and large. They fit my 92 Yamaha Virago great, but I had to return them. They are not waterproof as advertised. Everything in the bags that was not in plastic was soaking wet and I mean wringing wet. The bags held water like a sponge. When taken off my bike to send back, water ran out of them. If you live in an area that does not rain, then these bags will work for you.

Date of experience: October 10, 2019
John L.
Argentina
1 review
0 helpful votes
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Great price and look. Only
October 10, 2019

Great price and look. Only problem I had was I should have replac3d the old brackets to ensure more clearance over pipes. Ihad to tie bags off in a different location. I have already recommended this item to friends.

Date of experience: October 10, 2019
John H.
Argentina
1 review
0 helpful votes
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Awesome set of bags for
October 10, 2019

Awesome set of bags for the price! as most reviews have said very roomy and big! Only down side for me is they are a little too big for my HD 1200C (i believe they get in the way of the passenger seating ... good thing they zip right off). Once I had saddlebag supports installed they sat perfect and away from the exhaust.

As for waterproofing, the main compartment stays dry, but the side pockets do let moisture in so don't keep anything to valuable in them.

Overall I am very pleased to have these at the stellar price under $100.

Date of experience: October 10, 2019
Jack Z.
Argentina
1 review
0 helpful votes
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Glad I read Reviews before
October 10, 2019

Glad I read Reviews before purchasing because it was the best purchase ever. The bags are bigger tha they appear, as soon as they were put on my bike and road...I've received quite a few compliments and they couldn't believe the price I paid for them. Love the room and extra pockets, you can't go wrong with this purchase!

Date of experience: October 10, 2019
Jennifer P.
Argentina
1 review
0 helpful votes
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If you live in a
October 10, 2019

If you live in a dry area these bags are wonderful.

Absolutely not waterproof. My school books, binder, and clothes were soaked in the bottom couple of inches after an hour ride.

Other than that, the construction is durable, real leather, the pocket velcro is great, and the top seal is fine. Water only soaked in through the bottom where either the seams were poor or the heat resistant material is significantly less waterproof than the leather itself.

2 Stars because I live in the PNW and specifically needed waterproof bags. If they had kept the water out 5 stars no question.

Cheers

Date of experience: October 10, 2019
Mike C.
Argentina
1 review
0 helpful votes
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These are great for my
October 10, 2019

These are great for my 1100 Virago. They are sturdy and well made. The only issue is the bag opens up into my tail lights. They are a little bigger then expected but they look great. The material is fairly soft so I can still manage to get items in and out plus it has the quick release snaps that make them great for short trips.

I haven't tried them in the rain yet so my fingers are crossed they work well.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States