Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Nick J.
Argentina
1 review
0 helpful votes
Follow Nick J.
Unfollow Nick J.
Share Review
Report Review

Nice looking boots, but both
October 10, 2019

Nice looking boots, but both zippers DO NOT work as the description states. I questioned customer service before ordering in a chat dialog and they checked then came back on and said both side zippers were operational (which is what we needed to be able to get boot on and off over a leg brace). NOT TRUE. Thankfully I printed the chat dialog and sent it with my return request and received a pre-paid FedEx shipping label so I did not have to pay the return shipping since I would not have ordered them if I knew both sides did not unzip (one side is for show only and not operational).

Date of experience: October 10, 2019
Stephanie X.
Argentina
1 review
0 helpful votes
Follow Stephanie X.
Unfollow Stephanie X.
Share Review
Report Review

Lets start by saying I
October 10, 2019

Lets start by saying I have bought 5 pairs of boots from leather up always hade to order a half size larger but not this boot I had to send them back and it coast me an extra 30 bucks so order the boot in exact size. on a up beat mode these boots are great as I knew they would be, I will enjoy these for many years

Date of experience: October 10, 2019
Anna C.
Argentina
1 review
0 helpful votes
Follow Anna C.
Unfollow Anna C.
Share Review
Report Review

These are amazing boots! I
October 10, 2019

These are amazing boots! I should first state that I'm not a rider, but my wife has a thing for guys in leather jackets, jeans, and boots. I own five pair of Xelement boots (all but one bought from leatherup) and they are all amazing. These in particular are my favorite, in they are fairly comfy, I LOVE the height (why should women only be the ones to wear tall boots), and although meant for riding are fairly comfortable to walk around in. I also adore these boots because the triple zip makes them incredibly sexy, and my wife has fallen in love with me wearing these. Definitely recommend!

Date of experience: October 10, 2019
Virginia O.
Argentina
1 review
0 helpful votes
Follow Virginia O.
Unfollow Virginia O.
Share Review
Report Review

I really like these boots.
October 10, 2019

I really like these boots. They look great and fit true to size. I haven't used them long but the construction of these boots looks and feel well made, I feel confident they should last for a long time with normal wear and tear. I did read reviews before I bought them so I was very aware that only one zipper worked and that is fine for me. Leather up makes buying online easy, Thank you!

Date of experience: October 10, 2019
Jim K.
Argentina
1 review
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Share Review
Report Review

Great jacket, and heavy too,
October 10, 2019

Great jacket, and heavy too, very well made Arm length is long but perfect when ridding. After all that's what I bought for. You can't beat this jacket at this price. I'll be a repeat customer.

Date of experience: October 10, 2019
Tom X.
Argentina
1 review
0 helpful votes
Follow Tom X.
Unfollow Tom X.
Share Review
Report Review

Great jacket, leather is very
October 10, 2019

Great jacket, leather is very heavy, styling is good, zippers seem heavy-duty (though the leather tassels on the zippers will probably tear out soon, but not a big deal). Only complaint is the zip-out liner isn't actually very warm, I think I'll need a layer or two underneath as it gets later in the fall.

Date of experience: October 10, 2019
Kevin S.
Argentina
1 review
0 helpful votes
Follow Kevin S.
Unfollow Kevin S.
Share Review
Report Review

Heavy duty jacket although I
October 10, 2019

Heavy duty jacket although I question how much additional protection the armor provides. Leather is supple and of good quality. There are a couple of minor blemishes noted but they do not detract from the appearance. Button on collar broke after first wearing but did not affect function of jacket. Overall this is a good jacket for the price, just don't expet to get more than what you pay for. Also, shipping is not as quick as advertised so expect to wait for your purchase.

Date of experience: October 10, 2019
Martha H.
Argentina
1 review
0 helpful votes
Follow Martha H.
Unfollow Martha H.
Share Review
Report Review

Overall I cam say I
October 10, 2019

Overall I cam say I am very pleased with the jacket. I was a little unsure about the fit in the chest and waist but for the price it is definately a better buy than any of my local retailers could think of offering. I get lots of compliments on the jacket even though it is a bit large on me. The function of the jacket is without flaw as well. I recommend the jacket to anyone looking at purchasing this one.

Date of experience: October 10, 2019
Peter Z.
Argentina
1 review
0 helpful votes
Follow Peter Z.
Unfollow Peter Z.
Share Review
Report Review

This is a very high
October 10, 2019

This is a very high quality jacket for the price and the delivery time was great. I would expect to pay $300 - $400 for something like this. I love the throw-back look and the fact that it isn't plastered with brand names and company logos. I don't like being a walking billboard. This jacket should last for years.

Date of experience: October 10, 2019
Jack I.
Argentina
1 review
0 helpful votes
Follow Jack I.
Unfollow Jack I.
Share Review
Report Review

Very pleased with the jackey.
October 10, 2019

Very pleased with the jackey. It fits perfectly - shoulders, chest, waist. I'm 5'11", 175 lb. and ordered a Large.

Date of experience: October 10, 2019
Dan U.
Argentina
1 review
0 helpful votes
Follow Dan U.
Unfollow Dan U.
Share Review
Report Review

Nicely made, great looking. Shipping
October 10, 2019

Nicely made, great looking. Shipping was prompt. Fit is snug but comfortable.

Date of experience: October 10, 2019
Alex U.
Argentina
1 review
0 helpful votes
Follow Alex U.
Unfollow Alex U.
Share Review
Report Review

realy like the jacket the
October 10, 2019

realy like the jacket the only thing i dont like about it is the stitching on the lineing is questionable already coming undone in the pockets and on the lineing

Date of experience: October 10, 2019
Paul P.
Argentina
1 review
0 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

If I would have had
October 10, 2019

If I would have had to design my own ideal biker jacket, it would have looked like this. With the belt all around instead of starting at the sides, without shiny buttons. Made from dark brown, almost but not quite black leather.

To me this makes the difference between looking like a masculin man and a macho.

Date of experience: October 10, 2019
Michael U.
Argentina
1 review
0 helpful votes
Follow Michael U.
Unfollow Michael U.
Share Review
Report Review

Great jacket. Very warm on
October 10, 2019

Great jacket. Very warm on a cold day. I am 6 feet tall, weigh 200 lbs, have a 44 inch chest and 36 inch waist. Ordered the XL. Fits great. Only negative - the belt is too long.

Date of experience: October 10, 2019
Alex O.
Argentina
1 review
0 helpful votes
Follow Alex O.
Unfollow Alex O.
Share Review
Report Review

Great jacket! Good quaility! It
October 10, 2019

Great jacket! Good quaility! It does has more brown tones than black. Only complaint is it could use some vents for those in-between weather days.

Date of experience: October 10, 2019
Anthony I.
Argentina
1 review
0 helpful votes
Follow Anthony I.
Unfollow Anthony I.
Share Review
Report Review

Love the leather and the
October 10, 2019

Love the leather and the fit is perfect. The armor is not too much and all the hardware is top quality. I would recommend you buy one as soon as possible. Great quality overall.

Date of experience: October 10, 2019
Carol F.
Argentina
1 review
0 helpful votes
Follow Carol F.
Unfollow Carol F.
Share Review
Report Review

Excelent Jacket, way above what
October 10, 2019

Excelent Jacket, way above what I expected, fit is good, if I had a potroll(beergut) it would be snug, but alas, I lost that baggage. My biggest problem since it is the nicest leather I have had in decades, I am afraid to wear it? I am looking for the right way to treat/condition it, then it will see more daylight.

Damn good company, Thank You so much, nice to not get screwed for a change.

Thank You again for keeping Your word!

Michal B. Colorado

Date of experience: October 10, 2019
Martha Q.
Argentina
1 review
0 helpful votes
Follow Martha Q.
Unfollow Martha Q.
Share Review
Report Review

This is one AWESOME jacket.
October 10, 2019

This is one AWESOME jacket. It feels great and is very comfortable to wear. I havene't had a chance to see what it can do in cold weather but judging from the weight and feel of it I think that it will stand and hold up when I need it.

Date of experience: October 10, 2019
Scott Y.
Argentina
1 review
0 helpful votes
Follow Scott Y.
Unfollow Scott Y.
Share Review
Report Review

Great quality and a great
October 10, 2019

Great quality and a great price. Wore the jacket earlier this week at 27 degrees on my Road King. All buttoned up kept nice and warm.

Date of experience: October 10, 2019
Bill S.
Argentina
1 review
0 helpful votes
Follow Bill S.
Unfollow Bill S.
Share Review
Report Review

The Jacket is exactly as
October 10, 2019

The Jacket is exactly as was stated. I bought it alittle bigger. Which from previous people statements was taken in consideration when I ordered this item. Now, since I have received it. It is exactly what I wanted. Just right not too big or small. Just right. Fits comfortable, good leather smell, and looks good on me. Very satisfied with this product. If you want a good jacket...get this one...armor are in place and stays in place when moving about or just sitting still. No problems with anything...

Thank leatherup...another fine product as well as a customer that is very well satisfied with your service.

Chuck

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States