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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Nice looking boots, but both zippers DO NOT work as the description states. I questioned customer service before ordering in a chat dialog and they checked then came back on and said both side zippers were operational (which is what we needed to be able to get boot on and off over a leg brace). NOT TRUE. Thankfully I printed the chat dialog and sent it with my return request and received a pre-paid FedEx shipping label so I did not have to pay the return shipping since I would not have ordered them if I knew both sides did not unzip (one side is for show only and not operational).
Lets start by saying I have bought 5 pairs of boots from leather up always hade to order a half size larger but not this boot I had to send them back and it coast me an extra 30 bucks so order the boot in exact size. on a up beat mode these boots are great as I knew they would be, I will enjoy these for many years
These are amazing boots! I should first state that I'm not a rider, but my wife has a thing for guys in leather jackets, jeans, and boots. I own five pair of Xelement boots (all but one bought from leatherup) and they are all amazing. These in particular are my favorite, in they are fairly comfy, I LOVE the height (why should women only be the ones to wear tall boots), and although meant for riding are fairly comfortable to walk around in. I also adore these boots because the triple zip makes them incredibly sexy, and my wife has fallen in love with me wearing these. Definitely recommend!
I really like these boots. They look great and fit true to size. I haven't used them long but the construction of these boots looks and feel well made, I feel confident they should last for a long time with normal wear and tear. I did read reviews before I bought them so I was very aware that only one zipper worked and that is fine for me. Leather up makes buying online easy, Thank you!
Great jacket, and heavy too, very well made Arm length is long but perfect when ridding. After all that's what I bought for. You can't beat this jacket at this price. I'll be a repeat customer.
Great jacket, leather is very heavy, styling is good, zippers seem heavy-duty (though the leather tassels on the zippers will probably tear out soon, but not a big deal). Only complaint is the zip-out liner isn't actually very warm, I think I'll need a layer or two underneath as it gets later in the fall.
Heavy duty jacket although I question how much additional protection the armor provides. Leather is supple and of good quality. There are a couple of minor blemishes noted but they do not detract from the appearance. Button on collar broke after first wearing but did not affect function of jacket. Overall this is a good jacket for the price, just don't expet to get more than what you pay for. Also, shipping is not as quick as advertised so expect to wait for your purchase.
Overall I cam say I am very pleased with the jacket. I was a little unsure about the fit in the chest and waist but for the price it is definately a better buy than any of my local retailers could think of offering. I get lots of compliments on the jacket even though it is a bit large on me. The function of the jacket is without flaw as well. I recommend the jacket to anyone looking at purchasing this one.
This is a very high quality jacket for the price and the delivery time was great. I would expect to pay $300 - $400 for something like this. I love the throw-back look and the fact that it isn't plastered with brand names and company logos. I don't like being a walking billboard. This jacket should last for years.
Very pleased with the jackey. It fits perfectly - shoulders, chest, waist. I'm 5'11", 175 lb. and ordered a Large.
Nicely made, great looking. Shipping was prompt. Fit is snug but comfortable.
realy like the jacket the only thing i dont like about it is the stitching on the lineing is questionable already coming undone in the pockets and on the lineing
If I would have had to design my own ideal biker jacket, it would have looked like this. With the belt all around instead of starting at the sides, without shiny buttons. Made from dark brown, almost but not quite black leather.
To me this makes the difference between looking like a masculin man and a macho.
Great jacket. Very warm on a cold day. I am 6 feet tall, weigh 200 lbs, have a 44 inch chest and 36 inch waist. Ordered the XL. Fits great. Only negative - the belt is too long.
Great jacket! Good quaility! It does has more brown tones than black. Only complaint is it could use some vents for those in-between weather days.
Love the leather and the fit is perfect. The armor is not too much and all the hardware is top quality. I would recommend you buy one as soon as possible. Great quality overall.
Excelent Jacket, way above what I expected, fit is good, if I had a potroll(beergut) it would be snug, but alas, I lost that baggage. My biggest problem since it is the nicest leather I have had in decades, I am afraid to wear it? I am looking for the right way to treat/condition it, then it will see more daylight.
Damn good company, Thank You so much, nice to not get screwed for a change.
Thank You again for keeping Your word!
Michal B. Colorado
This is one AWESOME jacket. It feels great and is very comfortable to wear. I havene't had a chance to see what it can do in cold weather but judging from the weight and feel of it I think that it will stand and hold up when I need it.
Great quality and a great price. Wore the jacket earlier this week at 27 degrees on my Road King. All buttoned up kept nice and warm.
The Jacket is exactly as was stated. I bought it alittle bigger. Which from previous people statements was taken in consideration when I ordered this item. Now, since I have received it. It is exactly what I wanted. Just right not too big or small. Just right. Fits comfortable, good leather smell, and looks good on me. Very satisfied with this product. If you want a good jacket...get this one...armor are in place and stays in place when moving about or just sitting still. No problems with anything...
Thank leatherup...another fine product as well as a customer that is very well satisfied with your service.
Chuck
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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