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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Amy Q.
Argentina
1 review
0 helpful votes
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True to size. I ordered
October 10, 2019

True to size. I ordered a half size larger to accomodate heavy socks, they are roomy! Well made and a great price! Even more surprising was that I got them the next day in Phoenix. Wow, Keep up the excellence!

Date of experience: October 10, 2019
Nancy X.
Argentina
1 review
0 helpful votes
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Great boots and great price!!
October 10, 2019

Great boots and great price!! Size that arrived conformed with what I ordered. You can't go wrong.

Date of experience: October 10, 2019
Patricia Y.
Argentina
1 review
0 helpful votes
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High quality, thick leather, well
October 10, 2019

High quality, thick leather, well built boots. I have wide feet and and have trouble finding shoes that fit well. I ordered the EE and it fit perfectly. After a spill wearing loafers, I will be protecting my feet with these boots every time I ride. You can't go wrong with Xelement products or Leather Up.

Date of experience: October 10, 2019
Carol Y.
Argentina
1 review
0 helpful votes
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This is a fantastic value!
October 10, 2019

This is a fantastic value! The fit is not perfect - I have to double up on socks to keep my heel from lifting when I walk. They also have straps that can be tightened to help snug the boot down. Besides this, the sizing is accurate. But for the price, these can't be beat. Great quality materials and workmanship.

Date of experience: October 10, 2019
Joe Q.
Argentina
1 review
0 helpful votes
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Surprisingly comfortable boot even for
October 10, 2019

Surprisingly comfortable boot even for walking, not what I expected for the money. They are not lined and no frills so white socks come off with some of the dye but clean right up so no foul I guess. Going on a rally 3 or 4 hours away this weekend so they will get a good test both riding and walking.

Date of experience: October 10, 2019
George P.
Argentina
1 review
0 helpful votes
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I'm very pleased with these
October 10, 2019

I'm very pleased with these boots look and feel great! I will buy these again.

Chuck Wolever, Bettendorf Ia

Date of experience: October 10, 2019
Robert A.
Argentina
1 review
0 helpful votes
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Boots ordered in size 13,arrived
October 10, 2019

Boots ordered in size 13,arrived fast and fit perfectly...

Date of experience: October 10, 2019
Sam B.
Argentina
1 review
0 helpful votes
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These boots are great. I
October 10, 2019

These boots are great. I ordered them for as a birthday present and I was worried that I had ordered them a little too late. They ended up arriving in 2 days, instead of 3. The fit was perfect.

Date of experience: October 10, 2019
Michael E.
Argentina
1 review
0 helpful votes
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Good quality boot with an
October 10, 2019

Good quality boot with an excellent price! Slightly tight at first, but a little break-in time makes for a better fit in the end. I would without question buy another pair when and if these wear out!

Date of experience: October 10, 2019
Jay Y.
Argentina
1 review
0 helpful votes
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Quick delivery .Boots were made
October 10, 2019

Quick delivery .Boots were made in China, or so the tag says . Soles arent all that thick ,but the heel is excellent . Size seems to run a little big . had to wear thicker socks as my feet moved around a bit inside .Took a bit of breaking in as they were stiff ,but after that, was OK .The ankle strap isnt all that great in function ,seems mostly cosmetic .I dont know if I would typify them as motorcylcle boots, or even as engineer boots ,just OK to so-so, meh ,probably wouldnt buy another pair though

Date of experience: October 10, 2019
Sandra B.
Argentina
1 review
0 helpful votes
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Love these boots, built the
October 10, 2019

Love these boots, built the old fashion comfortable way! Buy them from a great company, packaged well, and fast tractable shipping! Recommended! A !

Date of experience: October 10, 2019
Melissa W.
Argentina
1 review
0 helpful votes
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Bottom Line: These boots are
October 10, 2019

Bottom Line: These boots are NOT made for walking. On the plus side: the boot is actually made of pretty nice material and leather and the buckles aren't bad, though it would be a nice touch if they were a bit heavier. The straps don't work as a real Engineer Boot would. They are mostly for show. It might even be an excellent choice for a Diabetic with foot or lower leg swelling problems to consider as a choice. The top is a bit wide compared to most other boots in the genre, but I don't mind that as it also easily allows for either gun or knife ankle carry and I had no problems getting the leg of my 501's over them. In the size 11 they were not "stiff" at all and went on easily. If anything, they were a bit too soft at the ankle and top. On the negative side: the sizing is a serious problem. I wear an 11.5 but thought that since the majority of reviews stated that the boot ran large, I felt safe in getting a size 11. The boot fits fine in the toe, but is WAY too large in the instep and especially in the heel. It's odd, because I've never once had such a problem before. They are fine for riding and certainly look nice enough, but you can't even get off your bike to hit the latrine without such a short walk being painful because you feet are slipping in and out of the heel and from side to side. I spent even more money trying various replacement insoles...even doubling them up, but to no avail. I think if you have very wide feet (especially in the heel) and fat ankles or calves, this might work for you, but not an average built person. NOTE TO ALL WHO GIVE RATINGS: When rating items to wear please state the size YOU wear versus the size you purchased as some footwear and garments fit differently from size to size. This would be EXTREMELY more helpful in the majority of the reviews here.

Date of experience: October 10, 2019
Amanda S.
Argentina
1 review
0 helpful votes
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Men's Classic Motorcycle ARE GREAT,
October 10, 2019

Men's Classic Motorcycle ARE GREAT, LOOK GREAT, SHIPPING WAS ON TIME.WERE NOT SURE IF THEY WOULD FIT INSTEAD OF 71/2 ORDERED SIZE 8 WITH WITH A THICK PAIR OF GOOD SOCKS THEY FIT GREAT REAL LEATHER JUST LIKE THE SAID. bEEN WANTING A PAIR LIKE THSES FOR YEARS GLAD A FRIEND GAVE ME THE WEB SITE. i'LL PURCHASE FROM HERE AGAIN SCOTT

Date of experience: October 10, 2019
Sharon R.
Argentina
1 review
0 helpful votes
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great pair of boots and
October 10, 2019

great pair of boots and for the price , how could you go wrong with these boots . thank you

Date of experience: October 10, 2019
Dorothy P.
Argentina
1 review
0 helpful votes
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These boots are high quality.
October 10, 2019

These boots are high quality. I was not disappointed. I ordered in the size I normally wear and they fit fine. Leatherup does have an exchange policy and send a return label so if you order wrong size it would not be a big deal. You might want a gel insert if you are going to wear them religiously but that is no different than any other boot. This was an incredible price and style and a great alternative to $500 for harley boots. These come oiled and waterproof (they should add that in the description). Buy them!

Date of experience: October 10, 2019
Eric I.
Argentina
1 review
0 helpful votes
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Great Boots!!! ordered in my
October 10, 2019

Great Boots!!! ordered in my normal size and fit great.

Date of experience: October 10, 2019
Linda C.
Argentina
1 review
0 helpful votes
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Second pair since 2010. Great
October 10, 2019

Second pair since 2010. Great boot, order one size larger.Works for me. Thank You, Richard

Date of experience: October 10, 2019
Martha J.
Argentina
1 review
0 helpful votes
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These are good leather boots.
October 10, 2019

These are good leather boots. My husband has worn them several times while riding, etc.

Date of experience: October 10, 2019
Patricia Y.
Argentina
1 review
0 helpful votes
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boots were great,perfect fit and
October 10, 2019

boots were great,perfect fit and good quality at good price

Date of experience: October 10, 2019
Steve D.
Argentina
1 review
0 helpful votes
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I ordered these boots Thursday
October 10, 2019

I ordered these boots Thursday before Labor Day, received an email that they were picked up by Fed EX Friday and they arrived Wednesday, very good service!, the boots are great quality and fit perfect. I had the same experience last Christmas when I purchased a jacket. Great quality, great prices and great service, what more could you ask for?

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States