Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great boot, fit perfect and comfortable, ordered my normal size, love them. Made of high quality material. If you really want them to stand out give them a coat of KIWI honor guard high gloss instant spit shine. THANKS LeatherUp for a great boot at a great price. SKIP from Michigan
I love the look and feel of these boots--sturdy, without looking too rugged (the soles are not lugged so you can actually wear them to a restaurant or even to work). I was worried about the sizing as some reviewers say they're exact and some say they run big. I wear an 8 1/2 to 9 depending on the shoe but 9 was out of stock so I ordered 8 1/2 and the size is dead on. There is more vertical room (above my toes) than I'm used to with a standard shoe but this is remedied by an insole which snugs things up. Order with confidence if you like this style--you won't be disappointed.
Great boot for the money. Comfortable after broke in. Could use a little more support. Walked around all day at Daytona Speedway at Bike Week, my feet were sore by the end of the day. Broke in now, definatly more comfy. Would definatly buy again, and recommend.
been a long time since i had a pair of boots like these got a 71/2m fit a little loose wish they had a d with so they fit a little snugger but over all there a good pair of boots thank
Ordered my exact size and they fit perfectly after tightening both straps, way more comfortable than i thought they would be and i literally havnt been able to take them off since i got them. Once i wear these out i deffinatly see myself getting another pair!
Timely receipt of order. Boots are a good value (good quality for the money invested). Boots are very comfortable for daily wear.
Very comfortable boots,wish the writing was on the inside though. But a great boot.
The boots are far beyond what i was expecting for the price....A Great Value for a quality product
Nice boots at a great price. They are sized correctly as I had to get a 10 1/2 wide and they fit well. My only complaint is for boots they are a little narrow on top. I have kind of chubby calves, so most people probably will not notice, but I have set of cowboy boots that are much wider around the legs.
One Word....WOW! I was flaborgasted by the whole experiance. We got a High Quality Product AND as close to INSTANT GRATIFICATION AS IT GETS!! I ordered on Sunday and get them on Monday.... Just about got them Before we ordered. ALL that and they fit like a glove!!! Thanx LEATHER-UP..... WE'LL BE BACK!! SOON
Fit a little large, but i really like the style and have had several compliments.
I bought a pair of the engineer biker boots and had to return them for the next size smaller. Return was easy and the boots are great. thanks Leather up
Jeff K. Stillwater MN.
great boot, comfortable, could wear 24hrs/day, clean looking and all that I expected ... usually buy Ariat boots..but these are as good
Chet/Boston
Still breaking them in, but they feel great had to use inserts to make them fit tighter, the heal was loose but I like my shoes tight. Very comfortable and am enjoying them.
Excellent classic looks with modern engineering; a good fit and a comfortable walk.
I need a wider boot but these don't hurt my feet even after many hours of wearing. The quality can't be beat for this kind of money. Good street grip.
Nice leather. Sharp looking. A 10 1/2 was a true 10 1/2.
Right out of the box, I was impressed at how heavy and well constructed the boots were. I tried them on (they fit true to size), cinched the buckles and hopped on my Deluxe for the return leg of my weekly 215 mile commute. ALong the way I hit rain, traffic and a construction zone that had me feet down in gravel for over a mile. WHen I got home, I wiped the boots clean with a paper towel and they looked as good as they had four hour earlier when I put them on for the first time. And my socks were dry!
I highly recommend this product. THey're sturdy, they look durable and the workmanship is incredible. Not only are they comfortable to ride in, they're a pleasure to walk in and they look great as well. And all for a little more than 1/2 the price the Moco is charging for their Big Surs.
Excellent price and quality. I totally recommend these boots.
By far the best boots I have purchased in a long time. I normally wear a 9 4X so bought a pair of 10 2X... they sinch up when needed and are a perfect fit.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

