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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Really cool-looking boots and sturdy as well. These were a Valentine's gift to my boyfriend and i was really happy at how quickly they were delivered. This is my second order from leatherup in only a couple of months, and both times i was completely satisfied--keep up the great work!
These boots are a great value. I would recommend them to anybody. They are sturdy and well made. Real fast shipping from LeatherUp to! Thanks LeatherUp for the great service.
Very high quality boot for the price. Albeit this, they run LOOSE...read on. I usually wear a 10.5 wide, sometimes 11 regular to wide. I got the 10.5 (regular I assume) and I was swimming in them. First, I had to make an extra hole on the ankle straps to tighten up. I suggest keeping the calf strap loose so you can get in and out of them easily, and with less wear on the leather (but these sons-a-guns are heavy duty...craftsman wise and literally). Next, I bought some gel insoles to stack on-top of the stock insoles. That provided a more filling feeling, yes, but elevating my foot too much and made my heel slip when walking. The stock insole IS removable however (which is a rare quality in this price range) - so I might just take the gels and the stock insoles out and buy one 'tall' arch support insole to make a good snug fit. Understand, with these types of boots (engineer / harness / executioner) you have to kinda 'tailor' them to your feet. But once you do, you're golden for YEARS in them. It's worth it, especially considering you're getting a boot for more than half off Xelement's normal $160 price, even after shipping. On shipping....FAST! Thanks leatherup - I'll be back...
Good quality boot. Priced the same boot at other places at close to twice the price. Put a gel insole in for more comfort although was good without it. Have since ordered more stuff fromLeatherup and will come back again.
These boots took a couple days to break in but once, they loosened a bit, they fit great. Great Quality for the price.
The boots wear well. At the size for my feet (big), they don't come in half sizes. I got the larger size and wear thick hiking socks from REI. Fast delivery and good follow up! So satisfied with the service, I bought a leather motorcycle jacket a week later.
These boots are the best for the money! Solid footing on the ground when riding my motorcycle. Very comfortable.
Boot runs just a tad large.....had to punch another hole in side ankle strap. Other than that, very satisfied. Will do business in the future. Thanks!
Ordered them for a friend with hard to fit big feet, he is totally satisfied with them, and the price and promptness of delivery...
I have a hard time finding boots that fit!! I got them in this week. Road all day saterday. Boots felt good. A little big A pair of insouls will take care of that. As far as the price I saw them at the flee market for 64.99
I bought these boots for my husband and he loved it! He said it fits great and he looks hot in them. With such a great price, I plan on buying them in brown for him.
true to size, but loose in the ankle area. slips when walking.
Needed EE size boot. This boot was very comfortable.
Great boot for the price, and very comfortable, I had to put a soft insole in to them to make them fit more snug the boots seemed a little bit larger in the heel than what I'm used too but over all high quality at a very good price.
boots are killer. very comfortable from the get go. these are my boots for life. had to get a back up pair, wore the soles off my first pair.
Hi, the boots are 5star all the way ! price, service & delivery are all that you claim. I am going to order a vest today with the confidence it will be just as advertised. You guys rock!! Hammerheadrpr boston ma.
I ordered 12EE because I wear a 12 wide in my Ariat cowboy boots-the engineers are a little snug but think as they wear they will loosen up. Seems to be a good value for the money.
My biggest problem w/ the order was FEDEX ground...I orderd on Sunday, I got conformation from Leather-up that my boots were to be shipped on Monday-FEDEX didn't pick them up for 2 days! When all was said and done it took my boots 8 days to get here...a little disappointing after hearing other reviews saying how fast stuff normally arrived. If you need something right away, you might want to plan accordingly.
Nice boots. Supple leather and fit well. Looking forward to a lot of use. Pre-geezer age and loving it, but on social security so funds are limited. Nice to find great boots at a great price
This is a top quality boot. The fit runs just a little bigger than what I would normally wear but two pairs of socks takes care of that. I don't think you could buy a better boot for this price.
Solid, comfortable boot. Broke in really quickly. Quite narrow, but true to size. Wish the buckles and straps were a little sturdier and tighter.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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