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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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I bought Xelement boots for my brother... he loved them..about four years ago I bought him the boots with orange soles, but they were out of stock, they lasted him about four years..the best made boots ever....my brother was amazed how well they were made...thank you, we will only be buying from you from now on...vicki
Great boots,well built,good looking leather, size is right on with my Ariat cowboy boots. fast shipping, should have ordered a month when I first found Leather Up. people are crazy or don't know- no -better for spending double for the Harley boots.
Bob J. from Jamestown, OH
Ordered 1/2 size larger as I put in insoles. The boots were perfect. Fit was right on. For the price this is the best boot to be found anywhere on or off line. Leather Up has always
provided excellent equipment at great prices for all of my needs
These boots were received on time and were a perfect fit. I normally wear a size 10 and that's what I ordered. They were slightly tight but after one wearing fit perfectly. The biggest advantage was that, since I am short, I could never get both feet flat on the ground when sitting on my bike. Now I can and I still have plenty of change in my pockets thanks to the terrific price!
Boots fit great, I order actual size. They were confortable from day one. I have purchased other items from LeatherUp.com and have never been disappointed, their quality is as good as items more than twice their price.
Unbeatable price. Great looking boots. Really comfortable, They arrived and I took off for a week on the bike including hiking up and down the hills at the Redwood Run. No breaking in needed. I found them to fit a little on the large side, but a $10 pair of Dr. Scholls insoles solved that. Buy 'em, you can't beat the price. I don't know where they came from, but I had them within 3 days. Leatherup rocks.
Great fitting boot! Size is actual shoe size. Don't order up! It was worth the wait to get the wide boots. They break in fast.
Great price, great looking boots, comfortable, good fit and did I mention what a great price!
I purchased these for my fiance who had some Harley davidson boots that were extremely similar but they got wet and shrunk on him. He is extremely fussy -but i took a chance on these boots. He absolutely loves them. Says they are really comfortable! Score one for Xelement Boots!!
I bought these for my husband for his birthday to replace the military boots he had been wearing. I thought I had ordered his size, but ended up a half size too small. Later, he mentioned that I should order a half size larger than his actual size because he would want to add inserts for comfort. When the boots arrived, the half size smaller fit him beautifully AND he said that they are so comfortable he wouldn't need inserts. They seem very well made, too.
Better than I expected! Soft leather and very comfortable. Fit was true to size. What a deal!!
Great boots, love the leather. What really impressed me was the arch support. After reading about 50 reviews I deciced to go with my regular size which is 11-mens. They arrive very quick but as soon as I put them on I knew I had to ago half size smaller. I deciced to go to a 10-1/2 and exchanged them with no problems. Leather Up is Great. Got my new boots and they were still to large. Not wanting to go through the hassel of returning again I kept them and wear a thicker sock instead. If I had to do over again I would have gone to a size 10 which is a full size smaller then I usually wear. Damn Chinese! Always messing with us. Hope this helps others out when ordering. They are great boots.
Great boots and the fit is perfect. I put them on and wore them right away. Thick leather, not cheap, flimsy boots. Super fast shipping. Slight snafu with the boots but Marlene in customer service took care of it really quickly and efficiently. Lots of comments on how nice the boots are and no one believes me when I tell them the price. The boots convinced me to buy from Leatherup again. The customer service sealed the deal, I'll be back to buy more.
Great boots. Very comfortable. The wife loves hers too.
OMG!! I love these boots!!! as soon as I put them on they were a perfect fit! I didn't even have any foot pain that you would experience when you first wear boots!! I wear them when I go riding on my Harley and when I go to work!! if you ever want a perfect fit, get these boots!!!! best price around too!!! I will be getting another pair at some point!
I wear a 12.5 wide normal shoe. The 12ee was a great fit. The leather wears in well and quickly. Walked all day in them to break them in and they feel like good all day boots. Nice protective toe shell. The dye rubs off on sweaty socks and legs (usual for leather) but comes off with a wash.
These are my first "biker boots" coming from much more expensive motorcycle touring boots as well as off road biking boots. The reviews don't lie. These are an excellent biking boot at any price, a steel at $79.00. Just got home from a week long 2500km trip that caught all conditions (rain, cold, heat . . .etc.) and right out of the box these Xelement boots performed flawlessly. Were comfortable both on and off the bike. I wouldn't call them water proof 100% but they keep the worse out. I have since put on some leather protectant so we shall see if that helps any. Buy without fear, I have already recommended these boots and LeatherUp to my buddies !
Just got a pair, the fit was great right on size. All these boots need is a set of confort padded insoles and they will be great. Customer service is great at leather UP. Thanks for your help.!!
These really are some great boots for riding or anything else. A great value.
comfortable right out of the box, well contructed, even better than the last boots at twice the cost. I would recommend these to a friend, and usual the service was great
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Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members