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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I purchased these about 9 months ago, and after wearing them for a full riding season I couldn't be happier. I wear a 10 1/2 and ordered a 10 1/2, fit perfect right out of the box. Took about 5 minutes to break them in and have held up really well in the mud, dust, rain, snow, etc. You won't find a better boot for the price, I just ordered a similar pair in brown from LeatherUp. Keep expanding your product line LU and I'll just keep ordering...
Good quality boot. Sized correctly and great price. Have paid double this for the same quality boot
This is the third or fourth year in a row I have purchased these particular boots for our chef and rocker son. By now he recognizes the shape of the box when opening his gifts and rejoices at having a shiny new pair. He wears these all year long, all day long, from his kitchen to walking the dogs in the snow. This year, I think his wife has made him buy and wear something else sometimes, especially on vacation, but these boots are the ones he wants.
These boots were a little tight at first, but since they are getting broken in they feel quite comfortable and don't slip on my feet. I can wear them all day and my feet feel fine.
I've purchased a few leather jackets (for riding & for regular wear) from Leather Up. The boots were just a little loose. I added a cushion insole and they were perfect. No break in was needed. I'd buy again.
Great quality for any price. Comfortable and I have wide feet and bunions, so I am a difficult customer
i ordered size 11 ee wide... when they came i thought oh no way these are too small they aren't wide i even measured... i actually thought th w stood for womens then... I TRIED EM ON! and wow.... perfect fit for my fat lil footie...super comfy right outta the box... my flame boots took some breakin in (they are a bit more heavy duty0 these are more casual- great for my onstage outfit.. again the price and the fit and the boot is awesome... leather up rules- this was a exhcnag item for a pair of leather pants i was fantasizing about fitting into.. and had no luck= no problem on the return and super fast shipment again...i will be back to buy more STUFF!
I got these as a replacement for the other boots I ordered that did not fit. The exchange was incredibly easy and fast. These boots are good looking and simple of design and fit. I have worn them a few times already and am ithcin' to get on the open road with them. They are comfortable right out of the box. Thank you LeatherUp.com
-H Adams
WC, North Dakota
Got my boots yesterday put the right one and perfect felt great , good arch support , and then the left one , it was about a half size to big or my left foot was a half size smaller than my right andway i put a cushioned insole in the boot and all is good , wore them all eveing long like a glove . Last time i ordered boots on line it took 2 months to get a pair that sits in the corner and collects dust.
Best boots for the price. Delivered on time. The size is a little bit big but I prefer to wear two pair of socks with boots so not a big deal. Have recommended Leather up to several people since my purchase.
Confortable and great looking. Searched dozens of sites and local stores and never found a better deal. Thanks Leather up.
My third time ordering a pair these boots over several years and each time I have loved them. Excellent quality and fit.
Good quality for the money.... well made and would definitely buy another pair. Good job Leather up.
Right for the price: I found the boots to be a little too big around the ankle however they fit great with 2 pairs of socks and it's actually nice to be able to wear 2 pairs in cold weather... great deal for the price.
Ok. Bought a pair of these hoping the will be as good as the last pair I bought for $200. YES!!! True test will be time of course because I've been wearing the old pair for 15 years but I have to say. I took them out of the box and the quality seems great! Been wearing them for a couple weeks now and they are SOOOOO comfortable. Not break in required. Heavy leather and appear to be as well made as my old pair. As I said time will tell and I will give further reviews later but as it stand I will definitely buy more of these from Leather Up!
This is a good quality boot with thick, great finish leather. Excellent price, less than half what I expected to pay. Most importantly, they had my size (14wide) which is hard to find with this type of boot.
I am very pleased with my boots comfort from time time i put them on Thanks so much.
The boots fit great and were comfortable from the very start. I wear them all the time and they look great on and off the H-D.
I was quite surprised and impressed by the quality of the boots. Similar boots locally sell for twice the price. Also the service was impeccable. I will definitely be doing business with Leatherup.com from now on!!
Great boots. The size runs true and they're just as comfortable as my HD boots. The left sole came loose on the first pair I got but LeatherUp exchanged them and so far these have been just fine. Very little break-in time (a couple of days around the house) and now I wear them almost all of the time. Highly recommend, especially for the price.
This is my first boot of this style and when i receved them on 6/20/2011 they broke in the first day i wore them and they look great with my boot cut jeans on or off the bike whitch i love ! The 2nd thing i like is on my bikes the sole of the boot dapends the vibration of the pegs and that makes for a nice ride ! The leather is thick and style is great , just buy them and you wont be sorry :) The only thing i did was put 2 coats of sno-seal on them for better waterproffing sence i ride every day ! GREAT BOOTS !!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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