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LeatherCult

leathercult.com
grunge & punk, casual men, womenAge 26-45
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From the business

Leathercult is revolutionizing fashion by personalizing leather clothing. Our fine craftsmen individually tailor your garment using the measurements or the ready sizing options provided by you. We believe in providing clothing which fits you, using the best quality Leather available.


Clothing item from LeatherCultFashion apparel by LeatherCultMerchandise from LeatherCult clothing lineLeatherCult fashion product

Business Highlights

General

Year Founded: 2000
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $20
Free Shipping: no
Shipped From: USA

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: grunge & punk, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, 3XL, 4XL), Women's (XS, S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate LeatherCult?
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LeatherCult Reviews Summary

Leathercult has established a strong reputation for high-quality, custom leather products, with many customers praising the precise fit and craftsmanship of their garments. The company’s customer service is frequently highlighted for its responsiveness and support throughout the ordering process. However, some customers have expressed concerns regarding sizing inconsistencies and a lack of flexibility in return or exchange policies, which can lead to disappointment. Overall, while the brand enjoys a loyal customer base due to its quality and service, addressing sizing issues and enhancing return options could further improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
320
value
253
shipping
256
quality
1,153
This company does not typically respond to reviews

Instant Feedback

3,604 reviews

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NL
12 reviews
3 helpful votes
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Shirts
April 23, 2024

So far I've only ordered the shirts which was easy and they appear very well priced, the shirts are as described.
The sizes are correct and they arrived fairly quickly.
I was a little concerned as I'd seen some poor reviews, but I got what I ordered fairly quickly for a low price and reasonable quality.

Date of experience: April 10, 2024
California
1 review
0 helpful votes
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Beautiful jacket
April 19, 2024

I wanted to look for a leather blazer for my size, but I checked out this website and saw it was 6xl and I thought it would fit perfectly but it was too small so I looked at your website and found out you do custom made blazer and I decided to order one from you and it came out perfect and beautiful.

Date of experience: April 9, 2024
California
2 reviews
0 helpful votes
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The jacket I ordered is beautiful and well made!
April 14, 2024
Updated review

It was simple to order my jacket, and it arrived quickly and was even more beautiful than in the pictures, and fit perfectly. Well done! This is the fourth jacket I've ordered from Leather Cult, and I love all of them.

Date of experience: April 3, 2024

Easy to navigate sight; fast, efficient order processing;...
August 10, 2022
Previous review

Easy to navigate sight; fast, efficient order processing; great products!

Date of experience: August 10, 2022
Australia
1 review
0 helpful votes
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Unwearable
April 12, 2024
Updated review

I have found that I cannot wear the leather pants as the top button will not go through the button hole, and I am afraid if I force the button it will break off.

LeatherCult attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024

Make the checkout system more accessible
December 14, 2021
Previous review

Make the checkout system more accessible.

Date of experience: November 14, 2021
Connecticut
2 reviews
0 helpful votes
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Already my favorite coat
April 11, 2024
Updated review

Using the recommended fitting guide my leather coat is a perfect fit. Good quality and looks very good. It is already my go to coat.

Date of experience: April 1, 2024

Found it difficult to confirm payment
March 21, 2024
Previous review

Found it difficult to confirm payment.

Date of experience: March 11, 2024
Illinois
1 review
0 helpful votes
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Ordered male jacket. They tailored narrow waste and wide wide hips hanging loose. They dont know difference between male and female bodies.

LeatherCult attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 29, 2024
Arizona
1 review
0 helpful votes
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Long deliveries
April 8, 2024

Production took very long
Shipping fast and efficient

Date of experience: March 29, 2024
Australia
1 review
0 helpful votes
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Great jacket
April 7, 2024

Leather Cult produce exceptionally high quality jackets that are perfectly fitting and a joy to wear

Date of experience: March 28, 2024
Hawaii
1 review
0 helpful votes
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Perfect
April 7, 2024

Everything from the sizing to the final product is fantastic. The leather pants that I ordered fit perfectly.

Date of experience: March 27, 2024
Switzerland
1 review
0 helpful votes
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Bel achat
April 6, 2024

Commande simple et efficace, facile à effectuer la commande

Date of experience: March 27, 2024
North Dakota
1 review
0 helpful votes
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Nice jacket, slow shipping
April 6, 2024

Ordering process was easy to follow. Liked the custom fit as I am very tall and thin.
I ordered for a wedding, but the item shipped late. It arrived 7 days later than the original date.
So, it didn't come in time for my sister's wedding. Disappointed. But I like the jacket.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Leather jacket review
April 4, 2024

High quality products at a very reasonable price. Love each and every jacket I've ordered thus far. Will definitely be making more purchases in the future.

Date of experience: March 25, 2024
Virginia
2 reviews
0 helpful votes
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Outragous Behavior
April 2, 2024

I agree to certain measurements, they miss by quite a lot, and they refuse to admit their fault and offer me a 15% discount on a new jacket.

I ordered a slim-fit jacket that was supposed to add 4-5 inches to my chest measurements. They agreed to this and I have the emails to prove it. But instead they send me one that adds about 1 inch and it is WAY too tight. After weeks of stalling about how I was measuring the jacket, they respond by saying the following:

"Kindly note that while your measurements are accurate, there may be a slight discrepancy between the measurements taken by you and those taken by our designers, resulting in a variance of 0.5 to 1 inch.

Additionally, while handmade garments may naturally exhibit minor differences, we adhere to stringent standards to ensure that any discrepancies fall within an acceptable range that does not impact the fit of the garment.

As a token of appreciation for your understanding and as a gesture of goodwill, we would like to offer you a 15% product discount on this order in the form of a gift certificate. Please provide us with the email address where you would like to receive the gift certificate."

Does this questionable variance make up for all of the 4 inches? Of course not. And imagine the ARROGANCE to just tell me that they know best what fits me, especially after being so incompetent that they cannot meet the measurements they agreed to. Now I am supposed to take their lousy 15% and order another jacket from such dishonest, incompetent, and unreasonable people? I think not.

If you order from these people, you had better hope they are in the mood to make the jacket as agreed. But if not, you will be stolen from like I was.

Date of experience: March 23, 2024
Texas
1 review
0 helpful votes
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Great product and service
April 1, 2024

Fast and easy. The ordering was simple and the shipping was fast. I couldn't be happier with the product. Will definitely shop here again.

Date of experience: March 22, 2024
Portugal
1 review
0 helpful votes
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Really good.
April 1, 2024

Good quality / price balance, also, good status information.

Date of experience: March 21, 2024
Washington
1 review
0 helpful votes
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Thanks!
March 31, 2024

Thought the process was very easy - nice product! Appreciate your help.

Date of experience: March 21, 2024
California
1 review
0 helpful votes
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High Quality Leather Jackets
March 30, 2024

There is a huge selection of styles and colors, and each jacket is made to order. This means you can have a jacket made to your specific measurements. The customer service is excellent and the delivery is quick, particularly given the jacket is made to order.

Date of experience: March 19, 2024
South Carolina
1 review
1 helpful vote
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I ordered my husband a simple size Large jacket for Christmas confirming the measurements on their size chart. When it arrived it could hardly zip up and fit tightly across the stomach. He can actually get by with a medium, so this was surprising. After several emails back and forth they finally started in on having me measure the jacket and send them pictures. Every measurement showed it was smaller than their size chart. They even had me repeat the process saying there were wrinkles in the coat (which actually would have come out in their favor), but I did it. Then they started saying that their designers measure things differently than me...even though they said I did it correctly. But their designers were "professional." So basically they won't stand by their own measurements at all. I offered to pay for the return shipping and for shipping a replacement jacket back to me, and they skirted around the issue over and over, finally saying they would give me 15% discount on a new jacket. Why would I do this when I can't be sure their sizing chart is correct?! It is so frustrating to be out hundreds of dollars with no effort to make things right when they would be out no money on the deal. Communication was difficult, but essentially they don't return or exchange under any circumstances, so buyer beware.

LeatherCult attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 15, 2024
Georgia
1 review
0 helpful votes
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Repeat customer.
March 23, 2024

Great products for a reasonable price. Love the customized order capabilities.
Great as always.

Date of experience: March 12, 2024
Michigan
1 review
0 helpful votes
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Great coat.
March 6, 2024

Gave measurements and fits perfect. Zipper installed on wrong side. (Womens) Collar high and bothersome.

LeatherCult attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 6, 2024