Lazada SGReviews 197

I ordered the earphones with Lazada on 8 June. The website status then showed that it is in process. Fast forward to 12 June, I was informed that my order has been cancelled due to "system error". I was also informed that the refund process had been initiated and "completed". However, I have checked with my credit card issuing bank and Visa, they checked and found no such transaction (refund) from Lazada. I am disappointed with Lazada, to say the least. So far, based on what I read on reviews on Lazada, they are mostly poor reviews. I am thinking twice about making another purchase on Lazada again.

Happily bought an item on discount from LAZADA.sg and end up cancelled by them giving the reason that "system error". Perhaps the discount is wrongly advertised.
So will customer able to trust any discounted items advertise with LAZADA.sg? This is like lucky draw. With luck you buy it with discount else. Unlucky and wait for refund and check with the bank end of the month to confirm the refund and bank admin cancellation charges if is any.

On a few items that i wanted to buy, it shows as free shipping for standard delivery (usually at $2.99) proceeded to checkout and alas, its not free. Tried on mobile, tried on laptop and desktop, all showed the same free standard shipping on the product page. Brought the matter up to customer service with screenshots, i get the repeated reply that they don't see it as how i do. Told them its a waste of my time shopping on their site and asked if they can honour the free standard shipping as stated. Reply is no. Always no, always deny there's a problem.

I did manage to buy a few other items successfully and now have 2 loyalty vouchers to use, $5 vouchers only. Guess what, both can't be used. Website says its "fully redeemed for the day". Loyalty vouchers are exclusive to me right? What a load of crap this website.

Hi, I have ordered a Samsung Galaxy S7 Edge phone for a price of around 900 SGD. 7 days after i'd receive a Google Nexus 5 which someone else orders and it takes whole 7 days for Ninjavan guys to collect it back. All of sudden i get an email that we are issuing a refund and when i call them i get standard answer "Its our process to resolve a conflict" and guess what 12 days and counting i did not receive the money, when i call my bank i'd be said to resolve it with source and Source(Lazada Customer Service) gives me a standard answer "In process, please check with your bank". I now wonder Why did i place an order a month back?

Promises on delivery expedition by associate A which were subsequently denied by associate B; despite being provided with full livechat evidence. Upon escalation of issue, associate C stepped in with no resolution whatsoever except the traditional scripted "we are sorry" template but really we cannot be bothered and cannot do anything else except to repeat our script as often as needed. And the gerrymandering goes on and on and on with progressively less responsive scripted "we do apologize" templates that are devoid of purpose except to repeat itself over. No ownership of customer service process, no supervisor, no audit, no non-humanoid feedback responses and the circus continues until the dense or hopeful customer gives up

Order a total of 3 items from Lazada. Let's name the items "A, B and C"

Item A n B to First address (Pasir Ris)
Item C to second address (Toa Payoh)

Item A arrive 2 day after the expected delivery date

Item B n C did not even arrive. Couldn't wait any longer. Send an email in to check on the status of item C. Got an email reply from them that item C had been drop off at nearest post office at pasir ris. I was so shock that I screen shock my order number and address to them. After checking they told me that the item c will be redeliver and item b is at pasir ris post office ask me to pick up within 10 working days.

First of all, why is the item being drop at post office instead of sending to the deliver address. Many of you will say that, because nobody at home. However due to the fact that we are working from home, at any one point of time we have at least 2-3 person at home. The delivery guy did not even turn up at all and neither is there any absent slip given at all. However the customer officer insist that their guy did turn up and nobody was at home. (Without any evident or prove)

Back to item C, item C manage to come after 3days and when I open up the package, the item was not even what I order, send them an email and they took 2 days to reply that they will refund the money back to me. So over all it took more than a month to get your item and what make it worst is the item is not what you order.

Lazada? Really? Deserve to waste your time and order from them just to save that few cents?

Think twice people...

I tried to purchase a product from LAZADA.SG website and paid for it through its payment gateway system called HelloPay. Its pay system had some connection problems and the transactions did not go through TWICE with no follow-up instructions. But on the next following day of 26th September 2016, my bank account was deducted of S$51.40 for two failed transactions of $25.70 each. I notified Lazada and Hellopay of this transactional error, and provided personal information and documents as proof to faciliate the refund process. Having interacted with as many as 5-7 customer representatives, they have acknowledged to refund the money as evidenced from the emails exchanged, and one staff of Hellopay showed me proof that they have transferred the refund into my bank account, but it turned out the proof was not authentic even though the contents in the proof document seemed to have effected the transfer. However, no money transfer had been made. Please do not purchase from these establishments as they do not refund monies if their pay systems fail.

I ordered Akira ACP-91M 9000BTU Portable Air-Con from LAZADA (seller: LUCKY STORE) with standard delivery on 27 Sep 2016, received notice "ur order is being shipped" on 28/9, and "your order has been fully delivered" on 29/9 but I did NOT receive anything! Tried to contact LAZADA on the same day, and I was told to give them 24h. On 30 Sep no reply, I had to chat again, and had to give them another 24h... MOnday (3 Oct) had to email and chat with LAZADA again, still no response from the seller.
LAZADA said they can only contact with seller via email (?). They said I can't request a RETURN as I haven'r received the item. Then I also CAN NOT request to cancel the item, because the status said the item has been delivered! And asked to give them another 24-48h. I had no other option!

On Tue (4/10), they emailed at 9.45pm informing that the item will be delivered tomorrow. And I confirmed Wednesday is OK for me.
Waited. Waited for whole day, nothing delivered. I emailed LAZADA again at 9.10 pm.

And today (7/10), there is still no reply from LAZADA!

I am delighted to share my Experience with Lazada. The Lazada team is always helpful in resolving issues on products delivered and compensating on certain cases by benefiting customers. Lazada is Only online store in Singapore which i can easily trust with great Service. I tried many online services like Ezbuy, aliexpress, Q0010 etc. all are pathetic. They don't have any return policy & they have expensive shipping. Lazada is far superior in term of service. Only problem with Lazada is that they made me more shopaholic :) :)

It is best not to shop with Lazada they are very poor. On sep 28th 2015 I made my first order with them. After taking to money they cancelled 3 days later as the item was never in stock in the first place. On Dec 15th I ordered some speakers from them but they did not work and I had to return them. On the 31st of May I ordered an ipad from them and was informed to day that they never had it in stock so have cancelled the order again. 3 attempts to use them, 3 failures and shoddy communication and customer service the whole way through. This is an amateur company masquerading as a professional outfit. 3 strikes and you are out!

Made an order with 2 items but free shipping was not applied so customer service advice to cancel and reorder items separately. When I reordered, my first promo code was not allowed as system did not recognized it was canceled and said it had been used. And now I just found out they only refunded $13 when the order was $69. Total nightmare dealing with customer service, and when they can't solve the problem they go cold and quiet! I still have not heard or seen my refund. Do not buy from this site unless you want to lose your money!