Lazada SGReviews 197

My first purchase with Lazada was a nightmare due to incomplete address given to third party vendor by Lazada. Customer Service agents kept asking me to repeat my address and instigating that I was the one given the wrong address. Parcel was left at speedpostfor a week and no one bother to contact post office to redeliver the parcel. I decided to send email to the CEO and according to the next CS agent told me she will handle my case. I waited for few days and still noticed the parcel still not fixed with post office. According to post office they told me so far they have not receive any call from Lazada. But Lazada CS agent told me they have contacted them. Who is telling the true? I couldnt wait any longer decided to call the post office and reconfirm the address with them. What they told me is incomplete of unit number. I even told the Lazada CS agent the mistakes. Same problems arrises for my 2nd & third orders. 2nd order was fortunate that the post office despatch took the initiative called me to reconfirm the address. They have the right not to do cos they do not work for Lazada. However the 3rd parcel now with post office for days pending for redelivery. I sent 2 emails to CEO and the assigned CS agent 2 days ago till now no responses?

After a week still no delivery of items which should be delivered,. Ninjavan is the new delivery service of Lazada and also Zalora. Ninjavan gives you somewhere in the morning a message that they deliver TODAY and you have to be at home the whole day. That is impossible and very bad customer service. This is again like old times where you do not care about the customer. Really, this is what you are going to do every time? Than i am not home because i did not know and they tell me that they will only deliver 3 times. Second time they claim to have been here but they have NOT delivered, liars also. And even worse i made one purchase of 3 items and they are all delivered on different timing, so this delivery experience and me being at home the whole day for 3 items (a mouse, keyboard and monitor). It seems like i also go the old fashion way and buy the same articles from Challenger, that is less time and maybe even cheaper. This was indeed the last time i purchased from Lazada.
Furthermore can you now please deliver my items or maybe better, just refund me and i go shopping at challenger.
Lazada, you should be ashamed of yourselves

Lazada engages the use of a logistics service provider called Ninja Van. This vendor is totally unreliable and all items ordered are horrendously delayed. To add insult to injury, Ninja Van's customer service is non existent.

Where does this leave the customer? Non receipt of goods promised within a stipulated time and very frustrated, angry and pissed off.

For the information of all, I ordered GROCERIES and it was delivered 2 weeks late! I shan't go into the specifics but can you imagine the state of my groceries?

Until Lazada changes their delivery vendor from Ninja Van to whoever, I would suggest the use of other online portals that use the services of other logistics companies besides Ninja Van.

I signed up for LiveUp membership through RedMart but used a different email address with Lazada. When I wanted to purchase something through Lazada, I changed my email address to reflect the one that I have with RedMart to get the 5% rebate from being a LiveUp member. To cut the long story short, I called their customer service, asked for assistance on why my liveup membership wasnt reflected on my Lazada account, it took them forever to figure out. Whats worst, when I was finally at the last straw, I asked them to just terminate my account because who wastes their time with customer service? This is 2017, you dont spend 20-30 mins on customer service asking them to figure out and solve your problem. Let alone terminating an account? They have to send emails here and there because they simply cannot just delete an account as requested. Isnt that just a button?! What a joke! Thank God for Amazon. Most of my problems (if not all!) are solved within the 5 mins i have them on chat! If only I can give Lazada zero stars!

First item came from a local store with address listed. Bought a pair of steelseries headphones with no problems.
Second item is also from a local store but with no address or website, decided to trust Lazada. My item got mixed up with someone else's. I received another customer's items with their receipt! Printed on it is their name, address and phone number! Too dangerous!
Asked for replacement because I thought it pays to be nice (item received is more expensive than what I paid for) Waiting for quality check is 2-4 business days (now the 4th day) Waiting for delivery is another 2-5 days. All in all, replacement will take 9 days the latest.
Way too long, Lazada. Even Amazon processes my refund within 2 days along with quality checks.

No way to communicate to seller, lazada doesnt even care about customer service or user friendliness. Worse site ever visited. Brought 2 items only received 1, customer service is uncontactable and live chat not working. What kind of site is this, poor customer oriented site. No delivery status or shipping tracking. Charges full amount for shipping but no tracking. Received product is the worse, rusty product, damaged and no way to contact customer service. Refund still require to go thru return hassle. Recommend to close

I'm very disappointed with your service!
First, when my parcel is already reached at post office you didn't tell me the exact destination to collect my parcel. So, I just can search myself through the website by the tracking no. Given, but I still can't get the exact destination. After that I contact with your staff, I ask him/her where can I collect my items, and give him/her my order no. He/she ask me to wait 24-48hours for the answer because he/she also don't where is my parcel now. After the day, the driver called me, he said that he already outside my home, the time he called me I'm not at home, I feel very funny why you don't call me earlier to make sure that whether I am at home or not? Then, he just leave my things outside the door! I just want to ask where is his responsibility!? The main thing is I order 2 items you just sent me one item... The worst online shop... Just once... I won't use this apps again...

If you are ordering small value item which not required warranty, you are fine with lazada.

Lazada.sg is another type of fraudulence. Be careful when you are buying from Lazada about warranty. They never honor warranty even the product is defective. They keep on dragging my refund after they receive returned faulty item. They wont notify what so ever when the received returned item. It's funny that Lazada said they are ready to face Amazon.
Ladaza, I am sure you will be down.
The worst online shop I ever encountered.
China online shops (Banggood, Gearbest, DeaExtreme, FastTech) are way better than Lazada.

Updates: I had received refund for the defective item and updated the overall rating.
(If you are buying electronic items, take note that refund process is very long and customer service may not provide clear responses in time)

I ordered a $500 product with a Live Up account and was promised a 10% rebate. It said that the rebate would automatically apply when the item status is changed to delivered. Item took 2 days to change to delivered status (which required an email and call from me to get changed). When rebate came, it was only $0.70 and I had to give them another call asking to rectify this issue. Was promised vouchers to cover up for the missing rebate but have yet to hear from them yet. This is absolutely ridiculous, issue after issue and I am still nowhere closer to getting my money back. DO NOT USE LAZADA.