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Lazada SG Reviews Summary
Lazada SG has a rating of 1.5 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada SG most frequently mention customer service, credit card and delivery date. Lazada SG ranks 563rd among Marketplace sites.
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Fake producs too aplenty that I'm not even touchin this site again. Customer service always gives template answers. Fake perfumes, too good to be true. I was too blind to see that it was too good to be true
Ordered an item but didn't received. Mention that it will be returned to seller as 1) security issue. 2) didn't collect at collection point 3) marked damaged. No attempt to resolve simply refund.
Never buy from them.
I ordered 5 items and i only received 1. Website doesn't even have proper customer service. Do not buy from them.
Order msata drive and delivered m. 2 ssd. Returned the product immediately and asked for refund of my money but still no response.
Looks lazada is totally a scam, fraud and not returning money.
Initially they told it will take 2-4 business day but its already over and they are playing games when asked for money
Doesn't get any worse than this. Stay away!
Signed up for 60 days free trial for liveteam where mentioned that can cancel anytime without charges. End up charged to pay even though I cancel it in a month!
Lazada is a scam, they will never send you your orders and rob you of your money, I have not received my order for almost ONE MONTH now and they have still not refunded me.
I want my money back!
Lazada needs to be shut down and reported as fraudulent website this website is a SCAM
The shopping experience was not bad but if you sign up for a LiveUp membership, make sure to cancel the automatic renewal, because they keep charging your credit card otherwise. I was surprised to see a nearly $60 charge on my card from Lazada, even though we don't even live in Singapore anymore. Turns out it's the automatic renewal, which they don't warn you about. I would say not great customer service, for that reason.
Lazada.sg. Cheater! They remove if your reviews are negative about their sellers!.
As well if you order and cancel it immediately within a minute also they are charging half of the amount!.
CHEATERS! LAZADA!
I strongly don't suggest to buy at lazada.sg
This is what happened:-
- Ordered 1 macbook hard case and 1 macbook screen protector.
- Lazada not only delivered me the same item 4 times, they also charged my card 4 times
- Been following up with their customer service for over 2 months, and still no resolution to the problem.
In short- unable to get back my money.
They remove your review if it is negative. I received a fake product, and instead of giving me a refund, they removed by bad review. What an awful, cheating company! Don't ever buy from them!
Urgh, ordered from them on 2 separate occassions and on both ocassions, neither product arrived. Didn't even receive a call, and while still settling with customer service, they even had the audacity to send me an email saying that case was closed?
Terrible terrible delivery service
Same problem as well. Lazada just auto-deduct from my visa card when I didn't even sign up. Unscrupulous way of doing business!
I returned a defective external drive 5 weeks ago. Customer service kept giving the excuse that there is a huge backlog of returns to be evaluated. Hence, the delay in processing mine. When I submitted an email enquiry on my returned item a while ago, I received an email saying the case is closed. This high handed action amounts to a rip-off in my opinion!
Dont joint liveup dont join liveup Dont join liveup!
Its soooo fraudulent that I get super frustated emailing the cuatomer service every other day. Im a paid member but many promos that they advertised simply DONT WORK! Where do i start
Netflix - promo couldnt be applied if my billing is attached to apple. I had to cancel my membership etc etc lots of crazy hassle just to make It work.
Uber - 10th ride $10 off promo still doesnt work! I alreay had 50 more rides and everytime I have to email them asking why the promo is not working.
Same thing with ubereats, nothing works.
I have not checked the rest, perhaps Im being cheated as well there. How can u possibly keep up with such untrustworthy program?
viewed on Sat, 10/03/2018 - 13:22
Bad company May I know what action can we as consumer takes if Lazada continues to delay refund. I have returned my item a month ago and no refund has been initiated. The reply from customer service is that they are under system upgrade. But it has been a month passed and I still have not get my refund. I have emailed them to ask when can I receive the refund and provide me with some info when the system is up and guess what... no reply. Is the company trying to scam us?
Live what? Live up is not even listed in Lazada shopping platform, how dare you deduct fees from any of Customer's credit card?! Shame on you Lazada!
Item delivered different from purchased, returned and requested correct item to be delivered. ITEM NEVER CAME. Despite emails, chats enquiry and even telephone calls, NO ONE can tell me if there is stock, or redelivery is going to happen. Frustrated, requested for refund, was told refund subject to approval n process by "Warehouse team". No definite date for response. Mistake made by Lazada. Payment collected by Lazada. Failure to deliver by Lazada. Decision to refund or no by Lazada. Where are my rights as a client? I should be entitled to have my money back, not wait for them to approve refund of my money. Customer service said 'they can't do anything'. What a sham of a business...
I requested for a refund Jan 23 same day when I received the WRONG ITEM. I bug their Chat Reps almost everyday to check for updates. Coz if i wont do it, I think they will not do any actions. Three weeks passed when I returned my item I received an email finally that they received it. At first they rejected it without informing me. If i didnt chat a rep that time maybe they'll just send back the item. The moment i knew it was rejected i requested for reevaluation then it took another week for them to finally process the refund..
Utterly disappointed with my recent order. Seller fails to fulfil my order and cancel without explanation or any reason. Lazada's customer service suck to the core, they provide empty promises that my order will be delivered and kept me waiting, and just waiting for my order to be cancelled in the end. Be warned if you are ever making any purchases from Lazada, it could be your worst nightmare.
Lazada expected me as a customer to know their products SKU code which was more than 20 illegible characters to search for what I wanted instead of their specific webpage having a list to select the desired colour of the product. Had to wait double the period for that same item reordered in a different color due to Lazada's expertise in handling this matter. What's worse is that they just gave a lip-service apology and not really do their end to rectify the matter
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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